Royal Hainaut Spa & Resort Hotel

Fabulous hotel. We stayed here from 6-8 May with a group of 23 lady golfers. |From first contact to the last day has been a wonderful experience. |The contact with the reservation staff was extremely friendly and helpful. |The hotel is absolutely beautiful and our group were duly impressed. The checkin went extremely quickly and our reaction when entering the rooms was WOW. The rooms are large and beautifully decorated and the bed very comfortable. Both the bar and the atrium were deserving of a WOW as was the beautiful spa and pool. |The bistro meal on day one was delicious and very good value for money. The meal in restaurant La Storia was Michelin Star worthy and the setting was beautiful. The staff and the service were very helpful and friendly. Many of our group plan on returning as do I. I cannot thank Alban enough for all his patience, help and perfect organisation.

Fabulous historic hotel. Beautiful interiors. Very friendly and helpful staff. Breakfast and dinner in the Brasserie was delicious and great value for money. Dinner in La Storia was superb and Michelin Star worthy. The rooms are impressive and bed very comfortable. The rest of the hotel is also well maintained, beautifully decorated and impressive. We were a group of 23 and the organization and reception was perfect. Thank you to the reservation staff and all the personnel.

My husband booked this as a surprise for my 40th birthday. Absolutely stunning place; the way they’ve married the old and the new so seamlessly. We had a lovely suite and the cleaners have to be applauded. Being a mum of two young boys, the thought of all the beautiful glass and mirrors and metal being covered in fingerprints just made me fully appreciate just how clean the place was. I didn’t see one single cobweb in the whole place! The bath robe and slippers were lovely. ||We stayed for two nights, had a couples massage and ate at the hotel for dinner breakfast and one lunch. ||It’s a shame that the beautiful building is let down by the service. You definitely don’t get more simply by paying more. The massage felt rushed and they washed their hands and tidied up very noisily the instant they were done which ruined the relaxing mood. The food was lovely but the time it takes to get the attention of the waiting staff is rather silly so we had to wait for our drinks and to order our food and get plates cleared. The pool was also far too chilly! ||We asked for a memory foam pillow (as per a previous guests tip) but we were ignored the first time then told the second time they didn’t have any. They did send a better pillow after an hour. ||My husband had also told receptionist it was my fortieth, on the Sunday, but there was no celebration or anything special which seemed a shame. ||All in all, we have stayed at far superior places and for a lot less money so wouldn’t recommend and wouldn’t visit again.

Overpriced parking, spa only open until 6 p.m., problematic room cleaning, clearly the price is far too high compared to the quality of the service. Highly dissatisfied with this establishment.

Beautiful stylish hotel in beautiful surroundings. Beautiful decor with chandeliers everywhere. Comfortable and clean rooms. ||Service in the bar lounge was rather slow.

We enjoyed our stay but the hotel doesn’t give a wow experience, something you would expect considering the prices and first look at the hotel. It’s the little things: diner in the brasserie with food coming directly out of the fridge, hence too cold, just 2 cups of coffee for the machine in the room, no refill of toilet paper, breakfast not spectacular and at 9 am already run out of cheeses (took them 20 min to refill), and staff hardly speaking English. I know, we are in France, but it would be handy if staff speaks some basic English so it’s easier to have a conversation with your guests from abroad. It’s all a bit distant, not warm and considering. I wouldn’t recommend this hotel. You can get better value for money. The hotel itself and rooms are impressive.

Beautiful renovation in the heart of Valenciennes. High quality hotel in every aspect. The standard rooms are very modest in size but are okay. Breakfast was good although the small food area got very busy at peak time. The downstairs spa and pool is also stunning.

The interior of the hotel is beautiful and breathtaking. The rooms and pool is absolutely stunning. ||There were some few minor details tho - the water temperature is slightly on the colder side but this is just my preference. When asked to check in only 1-2 hours early we were told this would cost 40€. That is quite a high fee considering check in is so late (4pm) and that the hotel itself is expensive. ||Overall a wonderful hotel which i would recommend which was lovely for one evening.