Royal Hainaut Spa & Resort Hotel

Very cool hotel, like the design. Old, nice building combined with modern architecture. The size of the building is impressive, an old hospital as I understood it. Good restaurant present in the hotel and actually there are two restaurants present inside the hotel! Spa in the cellar with a quite large swimming pool. The temperature in the swimming pool was a bit too warm for my taste, but very nice overall combined with sauna as well. Can recommend to stay here, price level is fine.

We checked in on 15 February at Royal Hainaut Spa & Resort Hotel, a hotel listed in the Michelin Guide, and unfortunately our stay was disappointing from the very beginning. The room was extremely cold upon arrival and instead of fixing the heating system, we were provided with a portable electric heater. The cups in the room were dirty and had to be replaced after we reported it. The safe box was not working and, despite attempts by the staff, it was never repaired. We chose to have dinner at the hotel restaurant La Galerie and made a reservation for 19:30. The starter arrived after about one hour, and around 21:30 we were informed we still had to wait longer for the main course. Because of our child’s sleep time, we had to leave the restaurant and complain. The food was eventually sent to our room. Considering the hotel’s reputation and its Michelin Guide listing, the level of comfort, organization, and service was far below expectations. Overall, this was not a pleasant experience. Update – 17 February Today was our check-out day. During our stay, apart from the written reply under my previous review, no one from the hotel contacted us to follow up or check on our experience. At check-out the receptionist only asked whether I wanted to speak with the manager. I declined and explained that I had already shared my feedback on Google. We stayed two nights and three days, yet no effort was made to address the issues from the first day and night. This left us unsure whether it was simply a communication gap, an internal procedure, or another reason, but overall it gave us the feeling that our feedback was not fully taken into consideration. In any case, I will also share my experience with Michelin, as I believe establishments associated with such recognition should be evaluated carefully in terms of service quality and guest care.

We stayed here overnight on a road trip to Croatia. I only wish we'd booked two nights this place is amazing. The room we stayed in had super high ceilings and a very high standard of fixtures and fittings. The property was built to be a convelesence home which is amazing in itself. The bar is wondeful, breakfast was great and my wife siad the spa was really good. Easy to get to from Calais and dog friendly which is important to use. We are coming back for sure!

A lovely experience. Nice room in a well renovated historic building. We also enjoyed our dinner at “La Gallerie”, it is fair quality regarding of the price, the nice atmosphere of the place and professionalism of the staff. The breakfast was enjoyable too.

This is an unbelievable facility! Check out the history of the extensive renovation of this historic hospital. Every room and space is palatial and the spa pool is amazing. Good breakfast and in-house bar and restaurants. A good value if you stay at least 3 days.

Impressive building at first, but when staying here for one night we noticed some things that could have been done better for this kind of hotel. ||Spa area:||- poolwater was very cold||- people weren't using towels in the hot air sauna||- there were children running around and being loud||||Room:||- was very big, but quite a small bed in comparison. My husband and i are both very tall. ||- My bathrobe was way too small (but probably could have been exchanged by the frontdesk)||- our room was a balconette kind of room with the bed located at the top of the stairs. This meant we had to go down the stairs for the toilet in the middle of the night. This was inconvenient and dangerous in the dark and obviously woke us up as we had to go 3 times that night.||||Restaurant (French):||- it was kind of chilly in the restaurant||- when ordering the food, it was served within 2 min. No exaggeration here. ||- The starters were litterally served straight from the fridge. I had burratta, but it was a small burratta (ice cold) with whole tomatoes next to them. Didn't really look very appealling and tasted average to simple. The main course made up for that luckily.||||Other then that the staff were very nice, the hotel bar was clean and nice to have a drink (accompanied by complementary snacks), the rooms were big and spacy and the location was good. ||Also the main dishes were really nice at the restaurant. ||Also the rooms are very quite. You don't here a thing. ||||But overall, for us this hotel was a one time thing.

What an incredible renovation! WOW. Really. We stayed two nights on our return north from southern France. Reception was very helpful offering their best rate. English spoken. The lobby is simply amazing, though we stayed during one of Europe's heat waves (38+ C, 100+ F). The sun shining through the huge atrium made it a bit too warm. We loved it nonetheless and it was magical after the sunset, lit by candlelight. Our room was great: beautifully decorated, impeccably clean, comfortable bed, pillows and bedding, good shower and bathroom. Toilet separate. Safe, Mini-fridge, with some complimentary water and drinks. Robes and slippers appreciated since we wanted to use the Spa/Pool! Though dinner was high quality, the wait staff when we were here really struggled. Not a pleasant experience for diners that night, and probably a frustration for personnel too. For this reason, though it was included in our room rate, we skipped eating here the 2nd night and the morning we departed. There are many restaurant options within walking distance of the hotel, and we enjoyed this central area of Valenciennes, its many shops and carousel. The morning after we arrived we totally enjoyed the indoor pool. Spa services unavailable, unfortunately. The pool was perfect temperature, a great start to another HOT day. Note; the pool has what we felt were limiting hours: 10 a.m. - 8 p.m.

We had a wonderful time at this hotel. The staff were exceptionally friendly and incredibly helpful, making us feel welcome from the moment we arrived. The interior is beautifully designed, creating a warm and stylish atmosphere. The location is perfect – central and convenient for exploring the area. Highly recommended!||||