Nishma S.
Yelp
Like the food, HATE the service.
We arrived at 6:30pm on a Saturday, after calling ahead to ensure there was no wait. The restaurant was reasonably busy, but not completely packed. We were seated right away and abjectly ignored for the first 15 minutes. A table of 7 arrived after us and were fawned over, were able to place their drink & appetizer order, and were brought their drinks - before we had even been acknowledged. I then flagged down a server, who explained that we were not her table and that the guy on the phone was our waiter. He waved... while remaining on the phone.
Now, I do understand that the staff has to wear multiple hats - answering, taking to go orders, seating diners that come in, but if there are many things happening at once, can't another server help out? Seems like teamwork is something this restaurant can improve on.
Long story short, it took 40 minutes for ANY food to arrive at our table - this includes the free papad and chutney provided to all diners. Simply unacceptable. Our 4 yr old was starting to lose his s*** from hunger, and they couldn't even be bothered to bring him his mango lassi until he was halfway through with his meal.
We've eaten here many times before and haven't had THIS bad of an experience, but then again, we've not dined on a Saturday evening. And honestly, I'm not sure that I would again. We'll be back for the food, but on a weekday.