Jennifer Tanner
Google
On May 24th, I visited Royal Mansour with my mother. We were planning to go to the rooftop restaurant, where we already had a reservation for the Sunday brunch, but decided to stop by spontaneously on Saturday evening.
Upon arrival, we were immediately approached by three staff members in an overly aggressive manner, without even having the chance to enter the hotel calmly. We’ve visited many five-star hotels before, and never have we been made to feel so unwelcome.
When we asked if we could go upstairs for a drink or dinner, we were told it would be difficult without a reservation. My mother then asked if we could at least take a quick look at the view, since it’s her favorite spot and I was visiting. The hostess refused, assuming we only wanted to take photos, and made it clear we wouldn’t be allowed up just to “look around.” We felt wrongly judged and not taken seriously as genuine guests.
After a lengthy discussion, we were finally allowed upstairs, but were placed in a corner with no view. Thankfully, other staff members were much friendlier and moved us to a much nicer spot with a beautiful view. We had dinner, drinks, and were overall well served—although the service was at times slow, despite the restaurant being nearly empty.
Overall, the experience was disappointing due to the unprofessional and unwelcoming attitude of the hostess at the entrance. A beautiful place like Royal Mansour should treat every guest with dignity and warmth—especially in a setting that prides itself on five-star service.