Royal Palm South Beach Miami, a Tribute Portfolio Resort

This hotel is a dump. Starting with a dead plant at the front door. It has not been maintained or ever updated. The windows are the original and any noise from outdoors is brought into your room. Many late night partiers and their loud shenanigans are heard throughout your room. Sleep was minimal due to this noise. One star was given due to the closeness to the beach. I would not recommend staying here. The price per night was extremely high. I have never stayed in such a dump! Nor will I stay there again!

Our stay was just what we needed. Great location, hotel with clean and tide pool area with a lot of towels and chairs. Easy access to the beach,in just a few steps. Beach is well organized with as much as you need umbrellas and chairs, guards and few spots with refreshments offer. They also made cute corner for little ones, on sand with beach toys. |The cocktail on pool were super. We did not tried the food but saw there are people who ordered. |We had 2 double bedroom,clean and tide with partial see view. Quite with enough light. |Staff is what is something we need to appreciate-from entrance and guys who welcome us to reception desk and charming Christopher who made our day with extra voucher for breakfast. |Restaurant where they served breakfast was light and sunny while Mirjana did all we feel comfortable and pleasant. She was able to talk to different guests while focus on accurate and organized schedule. We had a great experience with her and next morning we were wondering if she will be there. She was and she brought smile on our faces. Very professional and nice. Also Danilo was our server who was fullfiling our small wishes with patience and smile. Breakfast was good in buffet style. This people made our accommodation even more pleasant. |There is a small shop in hotel with basic things including coffee. Lobby area is wide and good air conditioned with few elevators for each wing.|We learned hotel is closing due to renovation plan and we regretted since we are coming back to the area in Xmas time. We are hardly wait to see new/updated building while we do believe staff will remain the same. |Big applause for the team. Thank you.

Overall I like this hotel, I stayed here twice. Location is great and staff is friendly. I think there could be few minor improvements to rooms to get this place to be even better. They have a mini fridge that is full with small bottle bar items. You cannot store your own bottle of water or food item which does not make sense. They should include an empty mini-fridge available to use for visitors. Also, part of their reservation is a beach chair and towel at their dedicate beach area - however, umbrella is not included...it used to be $10 to get one for a day and over the course of one year it became $30 the second time I visited. The tub is way too high to get in, I am 6'1 and relatively fit and felt like I was going to trip over. Last but not least, the beds are old and make noise. I am not typically a picky guest but this was too obvious. Every time I would move, the bed sounded like it would fall apart. The price of the hotel changes a bit, I have been here for $147/night and up to $329/night - during no events weeks/weekends. Maybe an algorithm thing but something to look into as well.

The beach staff were incredible! Jeffrey and Harrison were very accommodating and welcoming, they took great care of us our whole stay! Great hospitality and professionalism.||Front desk staff was also awesome. They upgraded our room upon arrival bc we called and said our flight got in a bit early. Location of the hotel is excellent. A few blocks from Mac’s Club Deuce. Short bike ride to Joe’s Crab and other great restaurants. Next door to Rao’s!

I only stayed for one night, but it was a great experience. The room was spacious, bright, and very comfortable. The front desk staff were warm and welcoming, and check-in/check-out was smooth. I left in a hurry and forgot to leave a tip—my apologies for that. Really appreciate the great service!

Reasonable rates for being in South Beach, and it's nice to be able to find a Marriott in this area as a Bonvoy member. However, the reasonable rates tend to attract a younger crowd of people that can be disruptive. Our first night was a nightmare - we had spent the whole day on the beach, and there was a group of younger teenagers, underage drinking, and disrupting everyone around them on the beach (loud speakers with foul music and continuously yelling). Come to find out, they were staying on the same floor as us running up and down the hallways keeping us up at night, yelling. We asked them to be quiet, and they ended up coming back to our area of the hallway later that night jumping in front of our door, screaming. Us as well as others on our floor had to call security who came to our floor on 2 seperate occasions that night well passed 2am. The front desk staff were accomodating by upgrading our room to a different location. Still, that rooms air conditioning wasn't working. We asked that maitenance fix the issue while we were at dinner only to come back later that night, and it still wasn't fixed. Maitenance ended up coming after midnight but was only able to get 2 out of the 3 zones cooling. The third zone was never fixed while we were here. Front desk staff ended up compensating our room upgrade, which we appreciated for the frustration. The restaurant near the bar is just okay, the breakfast was mediocre for a $30 buffet that only offered similar options to what you'd see at a Days Inn or other cheap hotel. The community bathrooms in the lobby were constantly out of soap and housekeeping was just okay, highlighting a lack of attention to detail on cleanliness. We found other peoples garbage in our trash cans in our upgraded room, and we also found mold in our room near the airconditioning vents, which can be toxic for those of us who are allergic. Overall, we've found in our numerous stays in South Beach that mid-beach offers superior hotels. If you're in a bind and need a room quickly with a reasonable rate, I'm sure this hotel will be fine. The staff are very accomodating and pleasant to interact with. It seems like they're trying really hard to please everyone. Still, it appeared as though a lot of people were complaining about their experience here as I noticed 3 different groups of people complaining to the manager on the first day we were here.

Great location, great staff and service, building could use a refresh. Right on the beach and near Lincoln road for shopping and restaurants. All the staff are excellent and go out their way to create an exceptional customer experience. Special mention to Christopher who was exceptional. Voluntarily Delivered my new room key to me at the beach when I had to do a room change among other things he did to make the customer experience. I would rate the hotel a 5 other than many elements that could use renovating. They could probably pay for any renovation by making it not so cold in the hotel with the AC and use the energy savings to renovate😊

I dont know where to begin. I've never written a review in my life but my experience here was beyond spectacular that im now writing one. the service is what i would envision heaven's front desk to be...first of all, they upgraded us. the room, was very clean and the shower was huge. the hotel lobby was always welcoming as well as the staff. when checking out at 11am they asked us when our flight was, which was in the evening, so they extended our check out till 4pm and we got to swim and go back to change before our flight. they took care of our luggage with their entire being. literally put my tennis ball in a bag for it to not roll away. Then when checking out, there was a storm, and a staff member helped a guest call an uber and made sure they had transportation. These little things really make all the difference. also shout out to christopher hes the MAN. anyways, if you come to south beach, you'd be out of your mind to not stay here.

wow, so much hate in these reviews. I've been a digital nomad for 18 months now and spend 90+% of my time in hotels and Airbnbs. Royal Palm, for the value and location, is awesome. People, you aren't paying Ritz Carlton prices, so stop expecting that level of service and amenities. Yes, the rooms are a bit dated, yes there are some eccentricities in the room (like weird light switches, I could NOT figure out how to turn off one of the really dim, like a night light, overhead bulbs), yes, there's a bit of a mustly smell (guys, you're at the freakin beach!) yes, the mattress was really lumpy and soft, BUT, the location is fantastic, with direct beach access and two pools, when you walk onto the beach there are guys there who will carry a chaise lounge chair to your spot and give you towels, free (but please tip them, it's super hot out there), it's right in the middle of all the restaurants, clubs and fun people-watching on Ocean Drive and the value is incredible considering the location. I was amazed at the pricing. And I experienced great customer service, on check in and check out (granted I'm Marriott Gold so maybe they were a little nicer to me). For example, I was charged for internet but it should be free because of my status, called the number and the operator reversed it for me while I was on the phone, and made sure I got the email showing the reversal before we hung up. Kudos to you! I highly recommend this place for the location and value and since I'll be transiting through Miami more often over the next few months, will make a point of staying here when I do.

We enjoyed our stay at the Royal Palm. The location is PERFECT. All the good bakeries and coffee shops are within walking distance. The beach is right behind the hotel. At check in we were greeted so nicely by a gentleman named Christopher. We was so nice and welcoming and made the whole check in process a breeze. We were in a partial ocean view suite on the 10th floor. You can tell the hotel itself is old and renovated. The paint is chipped and the details of the construction work looks hurried.. it's a good enough for people who don't plan to spend too much time in the room. The bed was not comfortable at all. It gave me back pain... they should invest in new mattresses. Overall the hotel is a 3 star but because Christopher was so nice we are giving it 4 stars. Would we stay here again? Yes. The location was great and the room was clean and provided what it needed to. Just wish the beds didn't feel so old and used..

Nickel and Dime is the best way to sum up this mislabeled Best Western hotel with Beach access! Bait and Switch seems to be the Vibe here. It's only day 1 of 5 and feel comfortable sharing this review. Breakfast is a joke! They tell you it's included as a titanium elite member but then when you sit down for breakfast you're given a muffin and a coffee but all the actual items being served cost more. Ala Cart kinda Buffett which in its self is an oxymoron! BED: it's a rock mattress on a slippery platform, so if you move at night at all, the sheets have no corners so you end up on half mattress (YUCK) and it's so loud and uncomfortable! Miserable nights sleep. BALCONY: please stop calling it this! It's a Juliet balcony at best. My size 12 foot doesn't fit out on the balcony. I cannot make this stuff up...lol Next up Towel Card: last year this got you 2 towels and 2 chairs! This year: Chairs are (you guessed it) an extra fee! Checking into this hotel (we have 2 rooms) was tedious! Both rooms have zero view, horrible layout, a tub shower and really cheap toiletries. Hand soap is all they give you for your body wash. Which is very harsh! Bars don't open until 11am which for an early riser who likes a morning cocktail on vacation is really unsatisfying! It's a NEVER again for me

I came to Miami for a convention during the second week of April. This hotel was on the list of recommended places and because I joined late all my co-workers were in another hotel. This place seemed okay at first, but I found otherwise. The walls were thin so much that I heard the conversations in multiple rooms around me. The floors at first seem clean, but the second night there was a shoe print clearly on the floor. Also the platform bed creaked like and old ship every time I moved. The room cost close to $1,900 for four nights and not worth a 1/3 in my estimation.

Let's start with a short list of pros: Great service - the individuals who work here are phenomenal The breakfast options were wonderful and the food was delicious Pretty lobby - well taken care of Great location - easily walkable to the beach, trails, restaurants, etc.. Early check in - we were able to check in at 12 on our first day- so that was incredible We stayed in the lanai tower, so please know this may just be specific to this tower (it may not.) The room was not clean. The cushions on the benches were filthy. The walls also gross. The furniture quite worn. The shower curtain was shrunk and didn't cover the shower. To make matters worse there was a smell. It smelled like urine. Turns out that was the mildewy shower curtain. When you turned on the water faucet in the bathroom the water shot out and over the counter. Half of the lights didn't turn on. Slightly petty but the alley view was gross. The windows were oddly small for the room. The very bad. There was no noise mitigation and your hotel door is outdoors like a motel. We heard everything. The Bed was awful. To make matters worse it sealed every time we breathed much less moved. Thankfully we only stayed one night otherwise we would have changed hotels.

First the hotel rooms in the east tower needs a redo. I stepped off the elevator on the fifth floor and paint is coming off the walls. The hallway doesn't look clean. So I told the front desk person and he goes on to say I booked thru a third party... my thinking but I didn't say anything -so we give bad room to ppl who book with third party who have cheaper prices then the Marriott.com site. This use to be my favorite hotel in South Beach not anymore.

Took advantage of a complementary day pass at the Beach Club, to have an enjoyable day at the beach. For taking part in a timeshare presentation, Marriott gave out day passes to this property. You are able to use their pools, exercise room, and their beach area in South Beach. We took advantage of the last thing. First we were given a voucher in the form of a letter, which we took to the concierge at the hotel. He then gave us a small card, to give to the attendant at the beach area, as well as a hotel key to get into the pool and exercise room. We went to the beach attendant, who gave us two comfortable recliners. The deal does not come with umbrellas, so need to consider plenty of sunscreen. They close at 5 pm (so the attendants can put away the beach loungers), so ended up leaving around 4:30. It was nice to not have to lug any chairs and carry towels back.

This was a bit of a rough stay, not going to lie. We got to the hotel early the day of checkin and the front desk staff was incredibly vague about when the room would be ready. The room was decent when we got in but neither the sink nor the shower would drain, an issue that would persist during our stay. Consistently, the hotel staff had no idea what was going on; for example, I had asked about a cocktail class that was advertised on a placard at the front desk and nobody knew what I was talking about. A friend ordered an impossible burger from the restaurant and was given a black bean burger. Upon raising it to their attention they were oblivious to the issue. They said "we can assure you it's vegan"....okay, but that's not the issue. Beach hut was regularly out of towels. Chairs were worn down. No free fridge in the room (an extra $30 for one since you can't empty out the existing mini fridge). I would not stay here again. It is excessively expensive for how shitty of a hotel it is.

From the moment we stepped into the Royal Palm Hotel, nestled in the heart of South Beach, it was evident that our stay would be nothing short of spectacular. However, what truly set our experience apart were the extraordinary efforts of Macy Watson and Fernando Perez at the Compass Rose. Macy and Fernando are the epitome of professionalism and hospitality. Their attention to detail, genuine warmth, and dedication to ensuring every guest feels special are commendable. Macy's ability to anticipate our needs before we even voiced them and Fernando's insightful recommendations for local attractions and dining options enriched our stay immensely. The Compass Rose itself, with its inviting ambiance and exquisite offerings, became a daily staple for us, largely due to the unparalleled service provided by this dynamic duo. Their personable approach and consistent excellence not only elevated our dining experience but also added a personal touch to our overall vacation in South Beach. It's rare to encounter individuals who so clearly love what they do and are so remarkably good at it. Macy Watson and Fernando Perez are such individuals. They are true assets to the Royal Palm Hotel and embody the best of what hospitality can offer. To anyone considering a stay at the Royal Palm Hotel or a visit to the Compass Rose, expect nothing less than an exceptional experience, especially with Macy and Fernando at the helm. We are already looking forward to our next visit!

Three stars is about as much as I can give. After looking at the different rooms on the website, we made reservations for a studio suite, king bed. Unfortunately, based off the pictures what we got was a standard room. But, the attitude of the staff when we can down to say something, was not what we expected from a Bonvoy hotel. I will say the public areas were nice and clean. Upon first look of our room it appeared clean, but when I took my shoes off the floor was actually dirty, like I had to wear socks to walk around. The bathroom is nice and large, but they could pay attention to cleaning the towel hooks (the one by the shower had crud buildup, so we looked at is as unusable). The buffet breakfast was nice and the staff was very attentive. Not sure that we would stay at this property again.

I'm pretty surprised this is a Marriott. Let me say the common spaces of this hotel were fine. The pool area, lobby, etc were fine. The rooms themselves were not great. There were dents and scratches in the furniture. Okay that's fine, it's an older place. The bathroom was where I struggled. My shower water wouldn't get warmer than luke warm, there was mold in the shower, and the water did not drain fast enough that I ended up standing in water up to my ankles. I asked the hotel to do a cleaning of the mold showing them pictures. They came and the mold was still there. If they couldn't get rid of it, why not just offer to change me to a different room? From asking other people who stayed there, their rooms also didn't seem much better, so it seemed like a lost cause.

It's a retro South Beach hotel on a great location steps to the beach! We love the location and the '50's art deco vibe however the hall walkways and the room needs new paint and the paint application is messy, the halls and pubic areas that have carpet it needs to be cleaned, the rooms don't have carpet they have tile. Second issue, the front desk agent did not inform us that the pool area closes at Sunset, we found out after our Long Beach walk and was not able to receive beach towels, the hut was locked by 7pm! We then walked over to front desk asking why is it locked, she said pool closes at sunset which is absolutely ridiculous being a resort hotel during perfect temperatures after sunset- very disappointing! When we checked in earlier that day, she did NOT inform us about the short hours pool open in addition to that there are NO signs posted in pool area or at the front desk stating this closing time! We are Titanium Elite status and traveling often usually when making the reservation it ought to state this ridiculous early time pool closes at least while checking in tell the guests! Our status got us a complementary breakfast, which really appreciated! Lastly, the mattress is on a piece of wood not a box spring so every time you turn over in bed or are you sit up, your hear the wood creaking noise from the wood. Other than this issue we are enjoying our time in Miami.

Recently stayed here to celebrate my mother's birthday weekend and we had a great time. We were checked in early and we were able to check out late due to the flights schedule. Every staff member we encountered was friendly and helpful specially the girl in the front desk who checked us in. We mentioned it was my moms bday and she gave us a nice corner room with a beach view. Also, Julio from concierge was phenomenal with greeting us right away and getting our luggage to our room. The rooms definitely need an upgrade as it shows in the bathroom and some peeling furniture although bed still were comfortable and the room we had was spacious. We enjoyed having easy access to the beach and a pool area that had a dj 3/4 days we were there. Being a Bonvoy member I would definitely recommend and would stay here again if in Miami again as is located near a central area in south beach near the beach, amazing restaurant and shopping mall.

So, I write this review with tongue in cheek, since how I ended up here was really a nightmare. My boss and I were delayed for two days trying to get to Tel Aviv, Israel with American Airlines via Miami connection. We missed the Miami connection two days in a row, and we trusted AA to book us at a hotel close to the airport. Unfortunately, that was a mistake, considering it was spring break. American gave us vouchers for the Regency, which didn't seem bad. Unfortunately, when we got there, they said they were all sold out, and could not honor the reservation. WTF! American! Anyways, I've taken that up with American. Well, I used my trusty BonVoy app to try and get a room just across the street from... count it... 5 Marriott properties in a row. The lady on the phone, was very helpful, except for the fact that everything in Miami was full except for Ritz at $1000/night and Royal Palms at $450. Guess what my boss and I chose? $35 Uber ride and 20 minutes later we were in the lobby. Thank god, as the manager was telling his lobby staff to turn away people with reservations. WTF. My boss and I made it, got in a room, and didn't have to sleep on the beaches of Miami. Now, the room sucked. I am sorry, but the furniture was like a crack house painted in white. And I only say this, since at 12:30am the room next door to me was playing music loud enough for all of South Beach to hear. I banged on the wall and that lasted for 3 minutes. I went down to lobby and asked to be moved, to only be told that they are booked solid. No surprise from the same lady that told me nothing was open, when asked when I checked in, only to find out that many restaurants around the hotel were. The staff at the lobby were not happy, and not helpful, and not customer service centrict. Marriott needs to do a review of this property and the staff. When I requested they do something about the noise, the lady asked if I wanted security to intervene. I wanted to say, "DUH!" since it was 1am, and I had paid $460 to get a good nights sleep regardless of how late people party in Miami. Word to the wise... stay away from this hotel, unless you get it for the cheap at hotels.com for $220/night, and even then, the pool bar will rip you off.

Honestly, I enjoyed my stay at the Royal Palm. It did the job. It's not the nicest hotel in South Beach but it could definitely use an update for sure. I was looking for a decently priced beachside hotel and that's what I got. I paid an extra $200 to have ocean view. I wish my room was higher because I was on the 5th floor and the view was obscured by all the palm trees but its ok. The balcony is pretty small so we didn't really use it. The pool is pretty average. There is the main pool then a smaller one on the 2nd floor. They have a DJ that plays by the pool on the weekends. For the beach, everyone gets 2 chairs and 2 towels included in their stay. They had ran out of towels one of the days I went to the beach which was unfortunate. I feel like they should have enough for their guests. If you want an umbrella its extra $$$. I will say they really need to buy new mats for their beach chairs cause they look so old and worn down.

Short stay but a great one!Great location access to beach....awesome breakfast..Ask for Edwin!

We left our room in the morning and spent all day at the beach and returned to a room that was never cleaned by housekeeping. We called the front desk to complain and no one answered the phone, so we had to go to the lobby to reach someone. They said housekeeping stops at 7:30 and said someone would clean our room at 5:30. We left our room more than 2 hours earlier than our dinner reservation just to have a room cleaned, only to return after dinner to a DIRTY ROOM. The front desk said all the housekeeping staff are gone for the day so we are stuck with a dirty room. This hotel is not well kept, the staff are unfriendly and unhelpful, and they won't even clean your room when they say they will. Avoid this place.

This hotel falls far short of a five-star rating. I am uncertain about the basis for their supposed 5-star ranking, as it appears to be completely fabricated. The water pressure is barely sufficient to wet my body, and the bathroom emits a foul sewage odor. If you seek a high-quality accommodation, I recommend exploring other alternatives.

Loved my experience here, great location! Near a lot of things you can walk to. Beautiful room, and people were friendly.

A well priced hotel on the beach. Sadly it is a bit run-down. The last time my room, an suite upgrade, it is supposed to be nice, the painters just painted over everything, including the electrical outlets. Also failed to prep the walls, filling in any depressions or other problems so the paint job is uneven. Also, the housekeepers don't sweep or vacuum the floors, it's tile flooring and my bare feet pick up lots of dirt and small particles. Bed and decor are nice, very South Beach. $50 for valet and $56 resort charge. Unlikely to come again. Customer base is also a bit rifraffy, not upscale. Bathroom sink did not work, when I put the plug down, it wouldn't come back up. The most surly hostess at the breakfast buffet.

I absolutely hate to write this. I wouldn't be writing it had someone from the hotel, or even Marriott, gotten back to me. I tried everyone, both while there and since returning home. This place is a Dump. We had a great time but that had nothing to do with out dirty room, lack of service, flooding through the sliding door, flooding in the closet, all over my clothes, from the AC condensation... No one. I mean no one, cared, helped, answered calls. The front desk folks were rude. The answer was simply that heavy rain causes flooding in oceanfront rooms. Okay, another room, perhaps? What about some towels? Every. Single. Day we were there was something new and it was like we were staying at a Super 8. That's lack of response and service level. There are just too many options in South Beach to Ever stay there again. Pity, too, because we had a much better experience when it was a Crown Plaza.

Bonvoy titanium elite member. Good location. If the front desk gives you the option to choose the continental breakfast vs. 1k in points...take the points. The breakfast is like any other free breakfast at a highway chain hotel. Yogurt, bagels, pastries etc. you can upgrade and get a true continental buffet with omelettes and French toast but still not worth giving up $1k in points over.

Beautiful entryway, gorgeous at night. All the staff went out of their way to accommodate, Noel at valet, our baggage handler from Venezuela (sorry I forgot his name) and front desk, all exceptional. Now, once you get off the elevator, it was a different world. Dated and frayed, walls and bed were OK, but looks ready for the next renovation. Pools were clean and fun, great bartender and food service poolside. A short walk out the back gate, walk down a nice path to the beach and frolic in sea! Booking our cab back to the airport, Noelle (valet manager) handled the arrangements and the cab arrived on time. Thank you Royal Palm!

LOVED my stay here! Right on south beach and close to everything. The backyard is literally the beach which with your stay you get free beach chairs on the beach. The amenities are nice and clean, they have a DJ for the pool area, room cleaning/service, most roomies have half balconies which was nice, QUITE, friendly staff (let me check in early; i arrived at 10 am and check in is usually at 4 pm,) bars and food in property as well. There is also a gym which over looks the pool, they do beach walks and morning yoga complimentary for guests as well! Rooms could use a bit of updating but still very nice looking and well kept. The hotel could come down on prices due to outdated rooms but the amenities and service make it worth it the price. Book early to get a reasonable price.

Rooms are so so. Bathroom needs better cleaning, tub is dangerously slippery! Floors are so dirty that your bare feet get dirty. Balcony, but cannot fit any chairs on it. An updated coffee maker would be great- the current one is a tea bag of coffee in hot water. Terrible. $54 to park at hotel- per day. A plus is the beach in the back yard and a nice pool/bar area. Good location in South Beach

The tail of two cities...this property has two building's ... one is newly renovated (I heard) and then the old tired building. Guess which one I got? I have faithfully stayed at Starwood and Marriott properties for over 30 years and am lifetime titanium. I rarely ever ask for anything...I did here and what did I get, probably the worst room in the hotel. Our room looked like spring break threw up everywhere. The joke was that the front desk said "we've upgraded you to an ocean view with a balcony. So, the ocean view was a sliver of the ocean if you looked at an angle. The balcony was less than a foot deep. We had a great laugh, but was too sad to maintain I emailed jenna Memel the GM, who took the Marriott strategy of never responding. I realize im just a peon who has stayed over 1200 times at a Marriott property. Sad, tired spring break hotel with lousy management. Jenna should never run a hotel.

We stayed in a 2 bedroom suite. The hotel room did seem a little older and could have had better lighting, but the view was awesome, pool was clean and the food we ordered was hot/fresh. Would definitely stay here again.

Every year we book a trip during Thanksgiving week and typically visit Miami Beach. In the past we have stayed at the Royal Palm hotel and later started to stay at The W in South Beach as some of the experiences we had previously with Royal Palm left us feeling undervalued and unappreciated as loyal Marriott customers. This year we decided after speaking with the Royal Palm in advance that some of the issues we had in the past had been resolved so we felt it was time to give them another chance to impress. I could not have been more wrong in giving them another chance. We stayed at Royal Palm from 11/22 - 11/29, a fairly extended stay, and I can safely say it was one of the worst experiences at any hotel I have ever stayed at. I will try and summarize everything to keep it concise. From the very beginning I knew our hotel experience was going to be underwhelming. At check-in, the staff didn't acknowledge my Titanium Elite status. I think this is the first time I have stayed at a Marriot property, and someone not acknowledge my status and thank me for being a valued customer. No room upgrade was offered, no amenities offered, no points offered, and the entire check-in experience was rushed and the staff worker at the front desk seemed more interested in getting my wife and I checked-in so they could leave for the evening. I would be more understanding about the "cold" reception if there was a large group of people checking in, but my wife and I were the only customers with no one else in sight. The room provided at check-in didn't have a working television, bed sheets were not clean (room overall was not entirely clean), there were stains on the floor in front of the room that looked like blood (or worse), no bottled water in the room (which is part of their resort fee), and the room faced out to a courtyard where people would drink and be loud. I messaged and called down to the front desk seven times before finally a front desk supervisor moved us to a new room three days later! I even emailed the GM and she didn't reply, she actually never even acknowledged my existence. There are many other issues I had with the hotel cleanliness, but there is no point in digressing about those things since the entire hotel is in dire need of maintenance. A bigger issue is that more than a few times I heard Royal Palm staff make negative comments about other guests staying at the hotel that were attending an LGBTQIA+ event that the hotel was hosting. The fact that the hotel was hosting this event and the staff were making discourteous comments about LGBTQIA+ individuals is not acceptable. Three times I mentioned to staff that I overheard their comments, and that I have family members that identify as LGBTQIA+. The very last time I heard a negative comment we immediately collected our belongings and moved to The Moxy in South Beach as I could not continue supporting an establishment that hires staff that make negative and hurtful comments about others. I feel like I got minimal value for the trip between the room, costly amenities, and poor customer service. To add insult to injury the comments and lack of professional manners of the staff made an already undesirable trip worse. To my dismay, after receiving the hotel folio I noticed they didn't correctly charge me for the stay, multiple charges for "Destination Fee" and food items we never consumed. I called twice to speak to someone at the hotel about this and was told someone would relay the message to the accounting department, but never heard back. I seriously doubt I will ever hear back from Royal Palm as customer service seems to be one thing they are consistent at, failing miserably. Overall, I would say Royal Palm ruined my family's vacation and tainted the Marriott brand. People like myself that travel for work and spend a lot of nights in hotels like to align themselves (and their money) with hotel brands that care about the customer. I do not see that same level of Marriott customer service, going above and beyond, at the Royal Palm. As mentioned, we changed our last night stay in Miami to The Moxy. I think it should be noted that the staff at The Moxy were outstanding. Everyone there was five stars! The front desk, housekeeping, pool service, food and beverage, and others not only met expectations but exceeded them. I can't say enough positive things about The Moxy... wish I could say the same about Royal Palm.

THIS IS BEING WRITTEN BY A DIEHARD MARRIOTT CUSTOMER!!!!! DO NOT stay at this property!! don't be fooled by the beach access and the reputable big name brand. upon entry, the lobby was clean and accommodating and aesthetically pleasing. however, i am a 20 year old female and the front desk staff acted rather disdainful and dismissive to me. i asked them if they had seen an earring my mother had lost and the woman looked at me as if i was something stuck to the bottom of her shoe. when i went back to ask about breakfast accommodations, i was dismissed with a shrug. the room was BEYOND disappointing. i have stayed in budget hotels for school trips that were nicer, cleaner, and in better condition than this! there were water stains EVERYWHERE. everything was just gross. the window sills were dirty. the patio on the connecting room my parents were occupying was just a giant puddle. the walls were thinner than my college dorm. my entertainment for the afternoon was the fight of the couple next door. the bathroom was old and out dated, with a cabinet with paint peeling so badly i could barely yank it open. the bed didn't even have a real blanket. just a thick sheet. it was not a duvet, not a comforter, not anything. breakfast was beyond concerning. a $33 buffet not even worth $3. i was horrified by the conditions. breakfast ended at 11 and when i got there at 9 they were out of their pastries besides a few stale croissants. when i asked if they were bringing more out they said no. the croissant was so stale my tooth ached after trying to bite it. i toasted a bagel and even after toasting it, a GNAT flew OUT OF IT! i picked up a plate to start the buffet and the plate was dirty. covered in grime, grease, and food. the servers did not do a good job of filling up our drinks in a timely matter and i sat with an empty cup most of the meal. i can honestly say that i prefer the spring hill suites service as well as their free breakfast. the pool was horrifying. the pool just overall made me feel like we were in a hostel in a resort town populated by college students, not an expensive hotel on south beach. my skin was crawling as i sat there. just so gross. i wish i took more pictures but i was too traumatized to even take my phone out, so you'll just have to take my word for it! after only one night, we left and moved hotels.

During my stay at the Royal Palm Hotel in Miami Beach, I discovered that it is an exceptional choice for those seeking a luxurious and enjoyable beachfront experience. The hotel's elegant Art Deco design, which evokes Miami's iconic architectural heritage, creates an immediately captivating ambiance. From the moment I entered the spacious lobby, I was greeted by a warm and professional staff who were attentive to my needs throughout my stay. ‍ The room I stayed in was tastefully decorated, combining modern comforts with a touch of coastal charm. The attention to detail and the quality of the furnishings were evident, providing a comfortable retreat after a day of exploring the vibrant city. The hotel's location on Collins Avenue proved to be ideal, offering easy access to the beach and placing guests within close proximity to a wide variety of dining, shopping, and entertainment options. The stunning ocean views from the balcony were simply breathtaking, allowing me to enjoy the beauty of Miami Beach. The amenities offered by the Royal Palm Hotel further enhanced my experience. The pool area was well-maintained and offered a tranquil oasis to relax and soak up the sun. The fitness center was adequately equipped for those who wish to maintain their exercise routine while traveling. ‍‍ Additionally, the hotel's dining options provided a delightful culinary experience. The onsite restaurants showcased a wide range of cuisines, and the quality of the dishes exceeded my expectations. The attentive service and inviting ambiance contributed to a pleasant dining experience. Throughout my stay, I encountered a high level of professionalism and dedication from the hotel staff. From the concierge assisting with recommendations and reservations to the housekeeping team ensuring the room was impeccably maintained, the service was consistently outstanding. ‍ In conclusion, the Royal Palm Hotel in Miami Beach surpassed my expectations and provided an unforgettable experience. From its impressive architectural design to its prime location, luxurious accommodations, and attentive service, it is an excellent choice for those seeking a refined and enjoyable stay in Miami Beach. I would definitely return!

Cute clean boutique style hotel. At least for me. We stayed on the side. Direct access to beach. Nice pool. Comfortable beds. Fairly quiet. I'd come back.

Short Wait Time 5/5 Food /Drinks 5/5 Rooms 5/5 Ambience 5/5 Service 5/5 I haven't been back to Miami in a few years & came to visit in Sept. stayed at the same hotel & Upgraded to a Suite overlooking the ocean. Me & My Friend had our own rooms, It was amazing. The Hotel is Beautiful & The Service within the hotel was great. they even had guest appreciation & served us drinks, food and dessert! This Hotel is def one of my top choices as I stay here when I come to visit so I'II def be back!

What started off as a potentially bad experience at check-in transformed itself into a great experience thanx to our host Ciara. We came as part of an event group and there was some miscommunication regarding our expected stay room and # of days. The communication issues had us looking at leaving the hotel to ensure we got what we initially requested (and paid). Thankful that Ciara spent the time to work through various accommodations for us. Once a room was finalized, we were able to really enjoy the trip. The stressful process took us immediately to the beach every day. Returning back to our room after the 1st day we were greeted with a nice evening gift of wine and chocolates. That extra attention meant a lot to us. Buffet Breakfast in the mornings was good as we took advantage of it each day. Staff was also great and when we decided to take our breakfast to the beach, they provided us with all the containers we needed. South Beach has a lot of remodeling constantly going on so you're bound to deal with it. For us, we had an ocean view (kinda sorta) but if you looked down you saw (and heard) the construction going on at the neighboring property. We were on the 11th floor and couldn't avoid the noise in the am.... I think that's why so many people were up for breakfast, the noise! Beachfront access is nice and it's centrally located to the things "we" enjoyed doing. Lots of hotel options in the area to choose from so depending on your needs it's up to you. We like the beach access and chair availability along with the Pool bar/food access when being lazy.

Please give yourself a favor and DO NOT stay here! They are completely incompetent, they charge for inexistent charges! they hold the deposit on my card and after 10 days, the accounting Departament is totally incompetent and they don't care at all about give back this deposits!

Sub-par. The rooms were a little old, the showers had pretty slippery tiles - do not recommend if your balance is off or you break easy (in case you fall). The rooms had tiled floors (not slippery although mine wasn't wet at any point). The in room fridge was a mini-bar which I always hate. It's nice to put what you want in the fridge. Surprising lack of outlets - no updated USB ports or anything like that. The bathroom lighting was just ok. One of my lamps had a switch in the ceiling which was very strange. And I didn't use the pool - it was quite small though for the location of the property, I was a little surprised.

The room was perfect, except: - the bathroom sliding door won't stay closed - no upper lid for toilet seat - bathtub drains slowly, even when closed - two of the days we got no towels and had to ask front desk - no new toiletries after first day - walls are thin - fire alarm went off at 3am and continued for an hour 5 stars -- out of 25.

Although this hotel was on the older side and did not remind me of the typical Marriott , I didn't dislike my stay here at this hotel while visiting in Miami. GLOWS: - Beach front access and an overall good location to many things. - Rooms were clean although they were severely outdated. - Hotel staff were nice and friendly. - The daily gym classes are a nice touch. GROWS: - Pool area had some people that did not belong in the hotel there. They weren't causing any trouble, but they were taking up valuable seating. - Pool bar drinks were entirely too expensive. The food was more reasonable. - The walkout balcony is not worth anything. I would not pay extra to have it. - The gym needs some updating and more equipment.

I have been to this hotel twice and both times even though I paid extra for an upgraded room they tried to put me in a regular room. It took the honest Bellman to tell me that this room was 100% the basic most inexpensive room the hotel had to offer. Went back down to the reception desk he kept ensuring me that was the right room. Then told me that the room if I wanted the upgraded room I paid for would be two more hours. I said that's fine I'm not paying for something that I'm not getting. Finally, he miraculously found a room for me for the one I paid for. Just be aware that this is one of their tactics...apparently. Overall the stay was OK just know there are better options.

The swimming pools are freezing! They advertise that their pools are heated, and they are not. We asked the hotel manager and they refused to turn the heat on in the swimming pools. The walls are so thin in my hotel room, that I can hear the person talking next-door. The only positive is that the Restuarant is good and the restaurant staff is friendly. I really wanted to like this hotel, but I will not be returning.

Doesn't look like much when you first arrive but by the time you get out your car, you're greeted by the friendliest staff. The hotel is nestled between other buildings but is very large. Each and every time that I entered the hotel, I was greeted and asked if I needed anything. The doormen/ door lady coordinated my transportation and assisted with luggage. I wish that I could recall some names but this is what happens when you wait two weeks after vacation to write a review. However every employee that I encountered at the door was helpful. I'll be honest, we requested a room change because our original room and the floor smelled like mold. They moved us to a different floor and the room was suitable. Stephanie made sure we had everything we needed and she went OVER and ABOVE for us. The concierges were very helpful too and recommended some great dining options and tours. My daughter and I were celebrating our birthday and the concierge sent us champagne and a few macaroons. Everyone at the hotel was nice. The hotel was perfectly situated on South Beach and within walking distance to shops and restaurants. The hotel provided beach towels and we had our choice of the pool and/ or beach. I choose this hotel because it's under the Marriott brand. However, I found out that they were recently acquired by Marriott. They have some growing to do to reach the Marriott standards but my hope that is that when I return they have improved greatly. They definitely have the exceptional staff. For breakfast we ate in the resturant and the gentleman that greeted and served us energy was contagious. He was awesome. I would recommend this hotel for the wonderful staff, location and amenities.

Horrible service. My stay started out with the young lady that checked me in, not thanking me for being a platinum member, not informing me that breakfast was included (causing me to spend over $25 for breakfast across the street) my room was literally 63 degrees when I first checked in and the weather outside was also very cold. Was told they didn't have any heat nor any small floor heaters, after freezing for three hours I called the front lobby again and after going round and round with them they finally happen to find a heater for me. Waited for several weeks for my Marriott bonvoy points to show up, which they did NOT, found out the lazy girl that checked me in put in someone else's bonvoy number, giving my points to someone else. Was overcharged for my small sparkling water. Was charged $7.30, even though the snack menu said $4.50, called about that three times, and was told all three times that I would be reimbursed, which I still have not been, even though my stay was February 7th, 2024 and it's now March 23rd. While I was there I ordered a burger at the pool bar, later realizing that on top of the 25% tip I left I was charged some other type of "tip" fee so I basically tipped about $9 for an approximately $20 item. Horrible service and this includes management! I highly recommend not to bother with this hotel as they don't give a damn about their customers.

Amazing location but does not meet my expectations for the brand. Beds, bedding, blackout curtains were all terrible. Our bathroom had a burned out lightbulb that never got fixed. Bed was on a wood platform that made more noise than granny's floors. The blackout curtains were full of cracks. Pool is small and not resort worthy. Stay next door at the Lowe's or at Fountainbleu.

As soon as I walked in, I realized I stayed here once before several years ago. That visit included a room so freshly painted that the air was terrible, and a very expensive buffet that was cheap-hotel quality. This time, our room cost $1,400 a night. But, the buffet is the same absurd nothing it was years ago. And the mattress is so, so, so hard that, on the third night, I realized I'd be better off pulling the blankets to the couch and sleeping there, instead. Hard mattresses are for cheap hotels because they last forever. This is not a cheap hotel, but you're treated as if it is.

Run! This hotel is a sham! They have premium prices and hidden fees, and offer dreadful conditions. I came on vacation to relax and I've never felt more robbed while receiving disgusting service. We booked a room with a king size bed for ~$400 a night which we did get, but devil is in the details. The room reeked of mold and chlorine, with paint fallen out the bathroom ceiling and mold on the tiles. They said that it is supposed to have a mini fridge, but the one they had was stuffed with their merchandise and even opening the door of the minifridge would incur extra charges! I called the front desk to ask for a room change and they offered to downgrade us to twin beds. We are Marriott Bonvoy Gold and if anything they should automatically upgrade us based upon availability. They did have other rooms available, including our type, we checked on the app. I told them to at least bring a minifridge as the terms stipulated, which they did. They brought a minifridge that is held together by duct tape on multiple sides. There has been nothing done to the hotel in probably 20+ years other than minor patching. Outside, by the pool, most chairs are torn and they only have like 8 umbrellas for about 60 chairs. The outside doesn't look that nice either and they haven't done maintenance in so long the moss on the stairs looks like it's been there for years. Plus, almost all the pool chairs are "reserved" with towels on them, but not even half of them are actually occupied by people. The latest scam: you pay $77 in taxes and fees which should include the ability to lounge at they pool or beach area, right? Well, that only includes the chairs and the towels. You need an umbrella? $25. You want a beach bed or anything else? $$$ And don't you dare move a table or a chair in your room, you won't like what you'll be uncovering. Of course, they only have valet parking for about $50 a day and no self-parking. There's a parking lot offering daily $20 self-parking right across the street. But don't ask their valets for directions, because they will scream at you. Run!

The hotel was nice. I like that it was on the Beach. Everyone there was nice. The few complaints we have were the ice machine on the floor did not work and there was no refrigerator in the room. I didn't want to pay for one. I think they should automatically come with one. They didn't have any recycle bins in the hotel or room. If the deal is right, we would definitely stay here again.

I had a terrible experience at the Royal Palm Hotel in Miami, FL, and I would not recommend it to anyone. During my stay from February 21 - February 25th, I left my diamond band and diamond earrings in my hotel room. Despite my repeated attempts to contact the hotel manager about these lost items, I have not received a call back or any formal report. It is deeply concerning that the hotel manager has not taken my concerns seriously, even though the items in question are of high sentimental and monetary value. I have called multiple times, and yet, there has been no response from the hotel staff. This lack of concern for my lost items is completely unacceptable and unprofessional. I am extremely disappointed with the Royal Palm Hotel and their disregard for my belongings. I trusted them to keep my valuables safe during my stay, and they have failed to do so. The hotel staff should have taken immediate action to locate and return my lost items. Instead, they have shown a complete lack of responsibility and customer service. In conclusion, I urge anyone considering a stay at the Royal Palm Hotel to think twice before making a reservation. The hotel's lack of responsiveness and care for their guests' belongings is unacceptable, and I would not recommend staying there.

Horrific experience from the start.... We arrived in March 19th @ 5:30pm (check-in is at 4:00pm) and were told that our room was not ready. We were also told that they only had a king room available for 4 grown adults--I booked two double beds months ago. We were told they were short staffed and could not get the rooms cleaned on time. Unacceptable. And the front desk receptionist had the nerve to be extremely rude. The front desk gave us 4 complimentary drink tickets at a $14 value and told us that we had to wait. After a long day of traveling, imagine how frustrating this can be! Around 6:00pm, we are able to get into our room. The room only had two towels (for 4 people) and there were items missing from the bar and snack area. The rooms are smaller than they look on their website, 4 grown women struggled to have a comfortable amount of space for the duration of our stay. Housekeeping said not clean our rooms, collect our towels nor clean our garbage for three days. I had to call the front desk on multiple occasions for help and place our used towels in the hallway. When housekeeping finally came, we returned to our door wide open! Thankfully, nothing was missing or stolen from our room. We went to the beach a couple of times! I was charged for two umbrellas when I only purchased one. On the day of check out, I went to the front desk hours before checking out to address and was told that I had to go out to the beach hut to obtain a refund and that she couldn't help me. Mind you, the beach hut is affiliated with the hotel and the umbrella purchase was on my final billing statement from the hotel. I walked out to the beach hut, and had to wait for them to open up around 9:30am. Once they opened, I explained the situation to the young lady behind the hut (I cannot remember her name, but she had red hair). She told me that she would personally walk into the hotel, and take care of it for me. She was amazing. When it was time to check out, I waited in a very long (please hire more staff) line to obtain my final billing statement with the charges fixed. I was so lucky to be able to work with Zeyda--who was understanding, calm, kind, apologetic, basically the definition of customer service! She listened to all of my concerns, printed me a new statement, and gave me $40 back for all of the trouble that I witnessed during our stay. The hotel staff could really learn from her! I also want to add that I think it's absolutely ridiculous that this hotel is allowed to check us in hours later, but has the audacity to submit a letter at 4am on the day of check out stating that if we are not out of our rooms by 11am sharp, we will be charged $150. So, this hotel is allowed to check us in hours later, but if we decide to walk out of our room at 11:01am, we are charged $150. Absolutely unreal and ridiculous. I will not be returning to this establishment ever again.

Past two years they lost my reservation even when showing my confirmation email. I stay there for an annual work convention in SB. Not only did they lose the reservation the front desk people didn't want to help me get into a room. That's the feeling I got. Zero hospitality. Mean B*s. No smiles. F*ck them. Wish the Raleigh was still open. I'll find another spot.

We brought our dog and the entire property was dog friendly. The majority of the staff were awesome. We ate brunch with a friend, and the options were great, no fresh fruit, but all other selections were good. A service exception was in the bar at the main pool area - where service was very slow and it was hard to get drinks and the bar tenders were not helpful (2 staff behind the bar and 2 servers). The access to the ocean and the boardwalk were great, only steps from the property. The establishment was clean and professionally adorned and furnished throughout. Valet parking was $44 per day, a bit expensive, but they were prompt. We will certainly refer this place to friends and family.

Perfect location right on the beach. 15th and Collins. Can't beat it. It's not right in the heart of the party but close enough that you can walk to it if you want. We are a family with 2 kids so it was perfect for us. Beach, pool, hot tub, repeat. There was a chill dj at the pool during the day. Nothing that made me want to twerk my way across the pool but just enough to keep the vibe fun. The bar had yum but EXPENSIVE drinks. The beach offers chairs, towels, sand toys, boogie boards, and games that you can use if staying here. The room and hotel were all clean and the staff was friendly. The women who checked us in was above and beyond great. We had a great time and would stay here again.