Royal Palms Resort and Spa -The Unbound Collection by Hyatt

From the second we walked into Royal Palms Resort and Spa, the service stood out. Wes at the front desk was amazing, super friendly and helpful, and he stayed with us the whole check-in process. He even walked us to our room and made sure everything was perfect. What really impressed us was how engaging he was with our kids too. It instantly made the whole place feel warm and welcoming, almost like a small bed and breakfast instead of a big resort. The property itself is absolutely beautiful with gorgeous grounds, really well-kept, and just fun to walk around and explore. We had dinner and breakfast on-site, and both meals were fantastic. The portions were big, the food was delicious, and the service was exceptional. Our water glasses were never more than a quarter empty, which tells you how attentive the staff is. We’ve stayed at other American Express Fine Hotels before, but this one really stood out. There’s something more personal about it—it feels like the staff actually cares about your experience. It was more intimate than other resorts we’ve tried nearby, and we’re already talking about when we can come back.

I was extremely excited about visiting this resort and spa, and I was pleasantly surprised by the outstanding customer service from the moment I arrived in the parking lot. The assistance I received at the spa front desk was exceptional. I've stayed at various resorts in the valley, but Royal Palms Resort truly stands out due to the staff's positive attitude, knowledge, and overall experience. They offer excellent service with an amazing massage therapist, and the cleanliness of the place made a significant difference. It really matters when front desk staff or management maintain a great attitude towards others. It was also my first visit to the Mix Up Bar, where I experienced wonderful customer service; the staff members were friendly and helpful, recommending the perfect meal. Everything is made fresh. Additionally, I stopped by the main front desk office for the resort and spoke with Madison Milacek, the front office manager, who was very approachable and kind. She shared her positive thoughts about the resort in general, which is truly fantastic to hear about such a great environment. Thank you for providing excellent service and having team members that set you apart from other places; it genuinely encourages people to return.

I absolutely loved everything about Royal Palms Resort in Phoenix. The whole place is stunning — peaceful atmosphere, gorgeous architecture, and relaxing vibes all around. The food was amazing! Every bite was delicious and memorable. I also want to commend the staff — everyone was kind and welcoming throughout my stay. A special mention to Irving from the front desk, who checked me in smoothly, guided me to my room, and made sure I had a great stay. Thank you for the wonderful experience, Royal Palms! I’ll definitely be back. 💛

I had a fantastic stay at this hotel! The views were absolutely breathtaking—whether it was sunrise or sunset, the scenery never disappointed. The service was exceptional from start to finish; every staff member I interacted with was professional, friendly, and genuinely attentive to making my stay comfortable. The room (and the entire property) was spotless, which I really appreciated. It’s clear that cleanliness and hospitality are top priorities here. I would definitely stay again and highly recommend it to anyone looking for a relaxing and memorable experience.

After a few days of hiking in Sedona, we booked Royal Palms as our place to unwind—and it was exactly what we needed. The grounds are absolutely stunning. I found myself walking the property each morning and evening, soaking in the fountains, hidden gardens, cozy corners, and rich history. Every path felt like a little escape.||||We were upgraded to a king casita, which was a dream—private front and back patios, an exterior entrance, and that signature Royal Palms charm. The pool was never overcrowded, even on a holiday weekend, and we always found seating. We treated ourselves to a cabana rental one day, and it was so worth it—especially under that Arizona sun.||||The scent of their shampoo, conditioner, and lotion was incredible—one of those subtle but luxurious touches that made the whole experience feel more spa-like. We actually talked about trying to find the products once we got home.||||The staff was friendly and quick to assist, whether it was at the pool, in the lobby, or valet. Speaking of valet—it’s required, which isn’t our favorite setup, but they made it painless. Never waited more than a couple minutes.||||Only minor regret? We didn’t know about the hotel tour until we saw the sign on day two, when no more tours were scheduled. Would’ve loved to learn more about the property’s history.||||Poolside food and drinks were excellent (better than expected!), and overall, this is a resort we’d return to in a heartbeat.

Absolutely five stars all the way! 🌟🌟🌟🌟🌟 My wife and I celebrated our nine-year anniversary at the Royal Palms Resort in Phoenix, and it was nothing short of magical. From the moment we arrived, we were treated like royalty. We booked the Romance Package, and the experience was beyond our expectations. The manager personally escorted us to our room—an incredibly classy touch—and when the door opened, we were welcomed by rose petals gracefully scattered on the floor, leading us to the bed. Later that evening, when we sat down to dinner, we were met with yet another romantic gesture—rose petals on our table. The rib eye was absolutely perfect—tender, flavorful, and cooked to perfection. Every staff member we encountered was exceptionally professional, warm, and eager to serve. The couple’s massage was pure bliss—a heavenly experience that left us both refreshed and relaxed. The spa amenities, jacuzzi, pool area, and overall ambiance were pristine, peaceful, and beautifully maintained. A huge thank you to Charles and the entire Royal Palms team for going above and beyond to make our anniversary unforgettable. We truly felt seen, valued, and celebrated. If you’re looking for a romantic getaway, an anniversary escape, or simply a luxurious time of rest and connection—look no further than the Royal Palms Resort. We’ll definitely be back! 💛 — Chris & Rosa Appleton

The price is misleading. The rooms are an excellent value on price but beware there is a $50 dollar resort fee plus a $40 overnight parking fee that turns your stay into a way more expensive night than you would anticipate. If they scrap the resort fee and overnight parking fee I’d continue to drive from 3 hours away to stay because this hotel is very pretty. The flowers, the property is basically a garden. The architecture, makes you forget about the world outside with moorish and Spanish influence. The bar and restaurant is intimate and cozy. Taylor was a super manager there, I felt she actually cared about my experience and stay. I stayed in a bungalow, and it was very relaxing. There were 2 shower heads and the tub was big enough for 2. The food was good but their menu was not up to date and caused confusion with the restaurant so we were left wanting something that was on an outdated menu they gave us. Sad face. I would love to go back but I think I’m going to explore hotels in the city and state with no resort or parking fees.

What a fantastic find. Service was great and the restaurant/bar, music, and amenities kept us comfortable. We never needed to leave for the 4 days were there. The spa, workout room, and pool were clean and well maintained. Barbara gave us a wonderful tour and history of the property. We did change rooms (with no problem and a gracious bellman) due to road noise and were so happy with the new location in the back of the resort. Start to finish, this was a 5 star experience.

We love it here. They go above & beyond for their customers. T Cooks & The Mix both have delicious food & beverage offerings - as well as service. The Avondale Spa and staff are lovely. Barbara, at the front desk, is a gem. The bell hops are timely, careful with luggage, and ensure everything gets to your room safely. Not to mention the grounds & rooms - absolutely stunning. Even the puppers get the Royal treatment!

A fine line between rustic and needing TLC But don't get me wrong: Royal Palms is stunning! The history, the landscaping, the backdrop: all so scenic and a little escape in the middle of Phoenix. But, the Unbound by Hyatt team needs to be brought in to finish some important detailing. For example, the ground work is completely uneven all over the place. At the pool, it's quite painful to walk on barefoot. Not to mention, it retains the heat so well that you'll scuff up and burn your feet at the same time. The groundwork near the pool is especially poor, and really needs some repair. While we were OK walking around (other than pool, which was the worst experience on our feet), I wouldn't bring our grandparents here for fear of the uneven ground causing trouble for folks with mobility issues. Also, the chairs/upholstery, while some of it is obviously historic/antiquely rough around the edges, other parts of the property have furniture that's quite run down. The sun loungers in our private patio both had extreme rips in them and very stained. Door knobs and corners of furniture are either extremely chipped or missing varnish. Back to the good stuff: extremely soft bedding and room was clean! All of the staff we engaged with were so kind and in good spirits and helpful when we had a question or needed some help. The ambiance music they pump in outdoors in the main walkways was definitely adding to the vibe, and we enjoyed the misters on the walk to/from the pool in the summer time. There's so many little spots around the property to sit down and enjoy a beautiful view. Lovely landscaping and bougainvillea trees and bushes abound, gorgeous palms, and lots of shade! They do a decent job of keeping walkways free from too much sun which was a noticeable touch! All in all, Royal Palms was a treat! But I won't deny, for the price point, they need to do a better job maintaining so this hidden gem doesn't lose its sparkle with time. If several spots, groundwork, and furniture wasn't in need of major TLC, this place would have gotten 5 stars from me.

Cons: getting the cons out of the way as they are nitpicky and did not heavily affect the overall experience of the stay. Pool The biggest con is the pool. For such a large property having a single pool and its rather small size was a disappointment. Seats were impossible to get as everyone flocked to the pool by 10am. The ground was not only rough on feet (bad paving) it was also about 4000 degrees on our feet. Would suggest natural grass over turf because the artificial turf gets even hotter. If you are coming to Arizona specifically for an experience poolside, I would suggest a different hotel like Hotel Valley ho or the Omni. Bar and restaurant Both the bar and the restaurant were just okay. The bar had a great happy hour with big half priced apps and cheaper drinks, but the service was inconsistent across the board. They did a nice little live music on Saturday night but we also waited 20 mins to get our drinks. The restaurant we had no service issues but the food was mid at best and the menu was underwhelming in choice. For the price point in Scottsdale you would think this would be a 5 star experience and it felt like an afterthought to the resort. we ended up going to the restaurant purely based on convenience over substance. Inconsistencies with amenities While there were many amenities, that were very nice like having yard games randomly about the resort and all the hidden nooks and crannies to hang out in, many of the paid/advertised amenities were lackluster at best. the spa was disappointing to say the least they had maybe two features no private pool or sauna. The gym space was OK and the addition of the peloton bikes was fun. However, the space itself was very small and if anybody else came to the gym with you it was a very personal experience. The reserve seating outnumbered the public seating at the pool and the price point for the cabanas or daybeds was astronomical starting at 150 for a reserve seat and 250 for a cabana for a day. Pros: Property The property was by far the biggest star of the resort. The grounds are based on European architecture and are beautiful. luscious greenery all around the resort with countless amounts of shade across the entirety of the property. As stated before there were hundreds of hidden nooks and hangout spots with chairs and seating galore. This is probably why I was mostly disappointed with the pool seating because there's so little seating where everybody everywhere else on the resort there was so much, I also loved the architecture of the buildings themselves. A lot of it was original to when it was first built, and we learned many of the much of the history behind the buildings as well as the visitations of the rat pack and other famous celebrities to the hotel. Customer service The customer service was five stars, across-the-board. Starting with the valet system, which all of the valet attendants were very friendly, and we were greeted right away by not only someone at the front desk, but also Barbara who not only welcomed us in congratulated us on our anniversary, gave us two free glasses of champagne and gave us a mini tour of the entire property. there are paid historical tours as well, but she opted to just give us one out of the kindness of her heart. Anytime we had an interaction with anyone on the staff. It was always friendly and they always had suggestions for us. They seem to genuinely love their job or at least acted very well. It was during the slow season when we booked, and they gave us a free upgrade to our Casita to one of the premium ones and that was a great surprise to have. Location Location is Central to most things Scottsdale. We are within a mile or two of Scottsdale Road, which gives you access to the entire city as well as old town Scottsdale, which we spent most of our day on Saturday exploring. We are halfway in between the Biltmore and the fashion Square mall which is great shopping and just walking around. I think we got 10 to 12,000 steps in just exploring on Saturday. Rooms and beds Rooms and beds were exceptional. We did have an upgraded premium Casita so that was a nice bonus. The beds were very comfortableand we both slept very well. Overall experience We had some nitpicky grievances with some of the amenities, but otherwise the experience was top-notch across-the-board. We live in Phoenix and having this property within reach of us the price point, and all of the surrounding activities was a perfect staycation for our weekend. I don't think I thought about work or outside work once while I was there which is a great bonus.It was a pure escape . I'm only being nitpicky on certain things because everything else was so good. And all of those things are completely fixable. we don't normally vacation in Scottsdale, but the Royal Palms has definitely convinced us to come back.

I mean wow!!! This place deserves all the flowers - we were in town for a wedding this weekend and stayed a night at Royal Palms which was just fantastic. From the absolutely stunning architecture to the laid back ambiance and pristine service, we really got to relax and unwind. We originally booked a king bed which they did not have available yet when we early checked in so they gave us two doubles which was a bummer but they offered us complimentary drink vouchers to use at their bar to make up for it (which we ended up using for smoothies at the resto the next morning). The poolside service was amazing and we were really well taken care of. So pleased with our stay and cannot wait to be back!!!

Beautiful hotel, the highlight for me was the architecture of the resort and the pool. It was nice they had a bar/restaurant as well as a fine dining restaurant to choose from in addition to some poolside food and drink options. The rooms are nice, not the fanciest but definitely spacious and comfortable. Valet parking only but we went in and out a lot and they were very accommodating. The bar and restaurant are good but I wouldn't make that a deciding factor in staying here. They do tons of weddings so depending on where your room is, it can be noisy.

Although we have dined here many times over the past couple of decades, this was our first time staying at this beautiful property. The lush gardens and water features with views of Camelback Mountain are spread throughout the grounds. We always enjoy having a leisurely dinner at T Cooks (separate review) and stopping into the Mix Up Bar for drinks or more casual fare. Our room was quiet and private and outfitted with everything we needed during our three-night stay.

My wife and I booked two nights at the Royal Palms Resort and Spa earlier this Fall to celebrate our anniversary. This was our first visit at the Royal Palms, and it certainly did not disappoint. We had a wonderful time relaxing over a long weekend while eating delicious food, enjoying tasty drinks, and exploring the beautiful surroundings both within the resort and beyond. We were delighted that there was a full schedule of special events being offered at the resort during the weekend we were there. We were upgraded to a junior suite, which offered us plenty of space and a living area to relax in when we weren't sleeping and not exploring the resort. We received French macarons and bottled water as a welcome amenity. We also received a glass of champagne upon arrival and another offered during the history tour. We enjoyed relaxing by the pool where we could order food and drinks, and they were making fresh guacamole and serving complimentary chips on one of the days. We returned to the pool on our second evening there to watch a dive in movie (Dirty Dancing!) with tasty popcorn. There was also live music each evening. While we saw few children around, we saw a lot of couples, many celebrating special occasions like us. We also found plenty of hidden corners of the property to relax in and enjoy the beautiful scenery. We had two delicious breakfasts on property in T. Cooks along with dinner the second night to properly celebrate our anniversary. We drove offsite and went to one of the many nearby restaurants for dinner on our first night there. I wrote a separate Yelp review on the delicious food and attentive staff we met while dining at the T. Cooks restaurant. We booked a Fine Hotels + Resorts offer that included early and late checkout, room upgrade, daily breakfast, credit which we used for a nice dinner, and welcome amenity. We paired this with Hyatt Globalist benefits, which waived the $50 daily resort fee, which includes welcome beverage upon arrival, access to the 24-hour gym and exclusive fitness classes, morning coffee service, discount on Alvadora Spa Boutique, Mixology class in the Mix-Up featuring handcrafted seasonal cocktails, electric vehicle charging Stations, guided history tours of property, infused water and sunscreen, resort bicycles, lawn games, shuttle to provide complimentary transportation to Scottsdale Fashion Square Mall and Old Town Scottsdale, hiking kit including bottled water, granola bar, sunscreen, insect repellent, trail maps and backpack, business services, local phone calls, and notary services. We took advantage of the welcome beverage, Mixology class, and guided history tour of the property. There is a $40 daily fee for valet parking. We absolutely loved the Mixology class at The Mix Up Bar and went back for both happy hour and a welcome beverage. The class was complimentary for guests of the resort who reserved their space early enough. The signature cocktails were wonderful and delicious! I wrote a separate Yelp review on The Mix Up Bar including the class and the bar in general. We also took a history tour with Barbara who was such a wealth of information from her many years working at the resort. For anyone interested in learning more about the resort or the hidden gems around the resort, definitely sign up for this tour. All in all, this was a wonderful resort, and my wife has already asked me when we're going back. I have a feeling this will become our "special occasion" resort.

This is a beautiful property. When I arrived, I was greeted with sparkling wine, and a woman walked me to my room and showed me around. It took me a little while to get acclimated to directions, but I figured it out. There is a bell person who will bring your bags to your room and pick them up when you're ready to leave. I enjoyed the time at the pool, but I usually went out about seven before it got too hot and one of the mornings there were no towels and another morning they were cleaning it. I get that they have to clean it at some point, but maybe earlier than seven? I would come back.

The Royal Palms Resort is one of my favorite hotels. Great employees with excellent service and amenities. I highly recommend this hotel.

My daughter was in town from Japan and we decided to do a mother/daughter day at the Royal Palms Resort. We rented a cabana by the pool through ResortPass. There are several options to choose from. We booked a cabana. Including taxes and fees It was $176 for the day. Access was from 10 AM to 5 PM. The past not only included the cabana but an appetizer and a mini fridge filled with a variety of sodas and water. The pool was small, but did not feel overcrowded. I will say I would have given this review five stars, but they really needed more staff at 10 AM. They only had one girl working and they were about 30+ people at the pool. She was tending bar and waiting all guests poolside. This resort I believe is a historical landmark and I loved how intimate it was. If you get a chance to visit, I highly recommend.

It has been several years since I have been to the Royal Palms. For a friends birthday, we went to celebrate and it was such a fun time! The courtyard, fountain, a d lush greenery almost make you feel like your in Italy, such a pretty oasis. We were there for Happy Hour and the drinks were especially nice. Our sever Romeo highly recommended the cocktails and mentioned that he created most of them. The Gooseberry and Lavender Lady were both really good! Service was nice and the staff were very hospitable. I had the Little Gem Salad and the others ordered the charcuterie, gnocchi and mash potatoes and liked their choices. They brought out a dessert with candle for the birthday girl and also treated us to a free shot and and a fun toast at the bar! We really enjoyed our time and I will certainly be back again. If your tired of going out and music is too loud to have s conversation, The Royal Palms is just the place. Live music was such a nice touch!!

My wife and I have stayed here on 2 occasions 6 years apart. This property is amazing. We booked both times through American Express Fine Hotels and Resort. Front desk personnel is absolutely fabulous. Polite and very prompt. Super friendly, knowledgeable and efficient. Champagne on check in was a big plus for my wife. We stayed 2 nights in a Casita. The property is very dated so has a rustic feel. I personally love that. Very clean room. Good size and TV controlled by an app on your phone was great. Mini fridge in room was a huge plus. Small patio area to enjoy morning coffee from the kuerig with creamers in room. Huge plus for me. The pool area is fantastic. The spots will fill up but there was typically adequate shady spots to escape the June AZ sun. We went there each day. The cabana cafe is nice. Not a ton of options but enough. My wife loved the humus trio. Friendly staff. We returned one evening about 10 (it's open 24/7) which was a nice peaceful spot. Mix up bar has some good food and drinks at reasonable prices. Unfortunately the live music artist canceled which was a bummer for our date night. Tacos were good. Fried rice was unique but good and my wife enjoyed the drink selection and quality. T Cooks is awesome. Great service and high quality food. We had breakfast there each morning and it was amazing. Great food. Absolutely amazing service, a beautiful view from the patio and fair prices. The prime rib dinner for Father's Day was on point. Nice atmosphere in the restaurant. Fairly formal but still very welcoming. All in all this place is a great spot to go unwind. The landscape is second to none. Very cool history at the property and tons of amenities. We will be back.

The best thing about this hotel are the beautiful, manicured, grounds. When you stay here, you can easily get lost maneuvering around the resort. The pool has pool service, if Christian is working, you will be well taken care of, if he's not working, you may never get waited on. I've stayed at this hotel a few times and each room has been different, some rooms are definitely nicer than others inside and some patio areas are also better than others. This time was my least favorite room. I was woken up slightly before 7am every morning by yard work being done right outside my door and it was a high traffic area for employees wheeling the laundry back and forth. I know that an insignificant complaint, but when you want to sleep in or relax with the patio door open, it became a nuisance. Also, I didn't think the food at the hotel was very good. The chef's burger had absolutely no flavor to it at all, the eggs Benedict was very salty and the charcuterie board was very small and basic. There is a gym on site, it's two stories and small but has all you need for a quick, good workout.

Beautiful well wishes to the folks that made this visit happen Blessings, feelings of gratitude all around Great work

My husband and I chose Royal Palms because of its rich history and stunning Spanish Colonial architecture. Somehow however, we underestimated the extraordinary landscape. Old world mahogany doors lead visitors into a charming patio surrounding a beautiful fountain. Meandering paths lead guests past flower gardens, cactus gardens, and even fruit trees. Courtyards with charming patios and cozy seating Enjoy the reflection pool, or the serene pool located in front of a large outdoor fire place. The magnificent Camelback Mountain is the backdrop to all of the beauty that is Royal Palms, it doesn't get any better. I have to mention one more attribute, the staff. Every single staff member we came in contact with, showed us kindness. Some even remembering our names day after day. There was an unfortunate event that took place (at the cozy bar, MIX). Don (not his real name), was the live music on Saturday night. Don made a racist comment and the staff quickly intervened. Kay, the manager, took complete control and defused the tension. (Don ended his last session at the Royal Palms) Make a reservation, splurge on one of the suites if you can. Take morning walks, settle into one of the patios with a drink or a book. Relax by the pool and enjoy some tasty food and drinks. Visit MIX for happy hour and T Cooks for dinner. You'll be glad you did.

Wonderful Birthday Lunch! We've been visiting the Royal Palms for years... the grounds are gorgeous... Take time to stroll around & enjoy. For lunch... the Seafood Pasta was outstanding; the shrimp, mussels, & calamari literally melted in my mouth. Just incredible! Excellent food and service. Love the atmosphere & architecture of this incredible Hotel. Staff was more than friendly & kind. Elegant little birthday dessert surprise with a candle. The Royal Palms is perfect for a pleasant birthday lunch or dinner. Thank you so much.

What should have started off as a wonderful staycation at the Royal Palms Resort instantly turned into unnecessary stress and quite frankly a terrible experience. My husband and I were gifted a gift certificate for a one night stay with breakfast for two. Not that this should matter, but we were very excited to use this given that it was our first vacation after having our 3 month baby and a 4 1/2 year-old. If you are a parent, then you know the time and energy that goes into getting your children, pets, and house taken care of even for just a one night stay. I called the hotel back in early January to book a reservation for February. After numerous phone tags on the phone, they were unable to do the reservation because their computer system was down and they were having issues with making the booking. I was then told to email made my reservation which had numerous email communications with the reservation team up into the point where the day before they were also confirming our expected time of arrival to see if they could try and accommodate our room being ready early, but if not, made sure that we could definitely enjoy any amenities like the pool as needed in addition to making our complementary breakfast reservation. The reservation team was not only given all the information, but also scanned our gift certificate, to them at the time of booking (which was a letter). This was also purchased through a charity event so technically we overpaid for the gift certificate, but rightly so because it goes towards a good cause. Again, none of this context should matter.... BUT we arrive at the hotel and the manager, Christina, was very rude & unprofessional to us. I forgot the physical gift certificate letter at home which is an hour and a half away from the hotel. However, not only did they have all the information but they also had a digital copy of this certificate and nowhere on it or was it ever mentioned to us that it was mandatory to bring in. Especially since they had the gift certificate number and literally all the information. She proceeded to tell us that they were not going to allow us to check in until they had the physical copy. Mind you with where we live that would have required an additional 4 Hour Drive in Total added to our day. we are still local and even offered to drop it by on Monday when my husband was back in the area because his office is right down the street. Christina's service was extremely disappointing as we stood their pleading back and forth hiw could we make this work. We felt very discriminated towards and to the point where when you look at this entire situation, there was nothing that was never not legitimate and yet when I even brought that up in conversation, I was treated back with well I don't know you all. A top notch resort like this should never talk to a guest that way, and it really made us feel low and that she was looking at us as if we were sketchy. We ended up having a relative of ours take time out of their day to not only drive to our house, but come drop the certificate off on the same day.We have stayed at many hotels at this level and would never expect service, especially at a resort like this. Also, coming from an event industry and my personal work history where I worked with hotels all the time this service was honestly appalling. Also while we know that they could not guarantee our room for an early check-in, they told us that rooms are ready by 4 PM, In general. We were able to go to the pool for a little bit as we waited, and we never received any communication/text from the team as we were told that we would once the room was available. It was not until 4:45/5PM that we walked back to check in because our relative arrived with the certificate and then find out - oh yes, your room has BEEN ready. And if things could not have settled down after that experience, we check out the following day and go to Christina to verify our invoice for our stay. The invoice looked all correct with no breakfast charge. However, we get an email only a few hours later with the breakfast charge on there even after she asked us if we had had the breakfast knowing that it came with the gift certificate. Now we are having to deal with the billing department that is corporate that takes a good week in general to not only hear back but then get Reimbursed. I cannot believe the 24 hours we got away from our kids and the first time since having our baby we go to a what should be a five star resort and were treated with such poor customer service. We would definitely not go back to this hotel and I sure hope that their manager Christina takes a course in communication and customer service to handle future situations like this with maturity, professionalism and KINDNESS.

I'm confused by the reviews saying this resort is fabulous. Yes, the grounds are lovely - a converted Spanish style Hacienda. But two things make a high end property really great - smooth operations (ideally so smooth it seems like magic) and attention to detail. And while everyone who worked there was kind and friendly, Royal Palms fails at both. Driving in, there's no signage for valet or self park, you just have to guess what you are doing. After parking, I made my way to reception, dragging my rolling bag up a dozen steps (I'm sure there's a ramp somewhere, but again nothing was labeled, and the property is a bit of a maze). Although I'd checked in online, I had to go through the whole process again in person. However, front desk staff were lovely, offered me a glass of champagne, and personally guided me to my room. This is where everything really broke down. The key didn't work, so the staff person I was with went back to make a new one. While she was gone, I realized that the room I was being given was an accessible one, which I hadn't requested, and really didn't want, though this was never mentioned at my online OR in person check in. I thought it was very odd to issue such a room to me when the hotel wasn't that busy, especially as it was in one of the noisiest locations on the property (at the beginning of a hallway near the elevator). About ten minutes later she was back with a key that worked, only to open the door onto a room that wasn't ready for guests - bed unmade, visible trash, and mobility equipment still in the room. Away she went again, after promising a voucher for drinks at the hotel bar as an apology, and a different staff came to find me another ten minutes later. She guided me to a different room, where the key fortunately worked and the room was clean. But, she started talking about how it was an upgrade and she wasn't sure if the fee for that would be waived. I hadn't requested an upgrade, they were moving me to a room the hotel staff chose after the first room issue! But at that point I really wanted to get out of the heat (this was June in Phoenix after all) and put my bags down, so I went with it. After a short rest, I went down to T Cook's for some food (a great experience I'll review separately). The staff who had escorted me to room #2 found me at dinner, gave me another set of room keys (unsure why, when I already had 2 for a single person) and told me there wasn't a room upgrade charge after all. No mention of the promised drink voucher - instead she said she gave me a late checkout time, something else I hadn't asked for and didn't want/need since I had to leave in the early morning on my checkout day. When I came back, none of the four keys for my room worked. So back to reception I went for a new one. That happened four additional times during my two night stay, until keys didn't work at all and they sent someone to fix the door. The room was a good size, with a lovely view of a courtyard. But while clean, it could definitely use a refresh. Attention to detail broke down here also. The bed was made terribly, with the bottom sheet not even covering the bottom 6 inches of the mattress - I had to remove the covers and pull the sheet down so that my feet wouldn't be on the bare mattress. The pillows were ancient and lumpy; the second night I thought to request foam ones, and those at least were better. And although I pulled back the covers so that the exposed mattress was obvious in the morning, it wasn't fixed for my second night. Nor were the counters wiped down or any other cleaning done. This wasn't even close to the advertised luxury experience Royal Palms promotes. Every staff person I cam in contact with was very kind - even the men fixing my door at 9pm - but that doesn't make up for the mismanagement of this property.

Yeah another update...I do not recommend staying here, use Resort Pass or visit the restaurants and you'll have a wonderful time. I just discovered I'm missing my color shampoo, I have contacted them but at this point their response no longer matters. The day I checked out I was told that because of a concert in town they were not doing late check out, which to me means the cleaning crew would've cleaned my room but certainly by 2 weeks later. I was not contacted about my shampoo being there and here is where the issue lies...I have stayed in non "luxury resort" hotels, left things, in other states and have been contacted with what they would like me to do with the item. I do not feel like I stayed in a luxury resort, I did not receive anywhere that level of service. I was called a drunk, I was told things would happen that didn't, I had to wait for employees to get off personal calls to help me, the headboard is stained and apparently the cleaning crew thinks it's ok to steal. Definitely do not recommend a stay.

Stunning resort with gorgeous grounds. Everything here is so well-kept. The food here is also incredible!

This is how your define LUXURIOUS I took my daughter here to celebrate her 17th birthday and what a treat it was for the both of us! Upon arrival, you are greeted by a valet who are friendly and know how to drive manual! (A+ in my book!) Checking in was a breeze and they offered me champagne ( and water for my minor ). The grounds of this resort is just breathtaking. It was once a mansion and you can see where the former dwelling places were in the main area (check-in & restaurant). They offer a history tour which I highly recommend too! There is a library tucked away in the conference area and I would highly recommend exploring the grounds. So many hidden nooks and gardens. Perfect for a secret rendezvous or just to meditate. The rooms are very luxurious with villas and suites. We stayed in a bungalow off the main pool area and had a private patio and fireplace. Perfect place for wedding venues and celebrations or just a quick staycation

This is a stunning resort that feels like a home. Absolutely gorgeous grounds and facilities, and a TOP-NOTCH TEAM. Attended a stunning wedding yesterday and it was just gorgeous...from the decor to the layout, to the food to the ceremony. The staff, ALL STAFF, were 1st class. Special shout outs to Allison & Suzanne...but truly all of the team...the valet, front desk, housekeeping, AV, spa, restaurant. Two thumbs up! Thank you!

Huge disappointment. Used to be an elegant jewel. Now it's crass. The property remains somewhat beautiful, but unkempt. Rooms are worn. Lounges around the pool mismatched, some don't even have cushions, which are stained and fraying. A resort charging these prices should have better upkeep and service. Most annoying? the non-stop techno beat music at the pool. Even at 9:30pm or 5:30am. Impossible to relax and have some quiet time. Look elsewhere unless you are here to party.

The Royal Palms was the venue for my son's wedding. The food, service and venue were 5 stars and it was a fairytale day. Thank you Royal Palms for a phenomenal day and night.

My husband and I enjoyed a lovely few days at the Royal Palms! The grounds are impeccable; it truly feels like you're a world away. I also felt a little bit like a mob boss walking around thanks to the architecture and plants and flowers. The Little Free Library on the grounds was a nice touch and seemed to get restocked throughout our stay. Be aware that it's a busy, hopping event space. In the 3 short days we visited, we saw a multi-day corporate event happening and the set up for a formal wedding. There are quiet spots to be had, but you gotta find 'em. The people watching, however, was excellent! Our room, an upgrade thanks to a credit card perk, was in a great location, overlooking water fountains and a fireplace with Camelback Mountain in the distance. It was spacious, well laid out, and the AC was ice cold. The only reminder that you're staying at a property that's part of Hyatt hotels is the high-priced snack tray and stocked fridge, which felt inconsistent with the overall boutique feeling at Royal Palms. Drinks and food at both Mix Up and T Cook's (both breakfast and dinner) were delicious. The Elote Rigatoni was a unique dish, the Caesar Salad a highlight, and Pasta Alla Genovese somehow not overwhelmingly rich. We made frequent use of happy hour and tried almost everything on the menu. 10/10, no notes. The entire staff was amazing, friendly, and attentive. Stand outs during our visit included Ernesto, Barbara, Katie, and Katherine. History tour: Barbara was a wonderful tour host and knew so much about the hotel's history! It enhanced our stay so much and gave us a deeper appreciation of the property. We even discovered parts of the grounds we never knew existed. We'd recommend everyone take the tour to learn about all the little details. I have two critiques: - Add a second pool! The pool was jam-packed during the day, though completely dead at night, which is when we made use of it for our own private pool party. The property is large enough to accommodate a second swimming area and balance out lounge chair availability. - My biggest gripe is with the parking situation. Based on previous reviews, I went in expecting the ability to self-park. But at check-in was told that wasn't an option and I had to valet... at $38 a night. I wish hotels would include this cost in the nightly price. At the rate you pay to stay here, it's a kick in the pants to see this itemized cost, which somehow only serves to cheapen the experience like being nickel and dimed.

Beautiful resort I stayed here for a work conference and didn't want to leave. When I checked in I was offered complimentary champagne, and they gave me a room upgrade for free as well. Great service, I loved talking to the people who worked here for a while as they were well versed in the history of Camelback Mountain and the castle

We enjoyed our Thanksgiving buffet at the Royal Palms. The buffet had traditional thanksgiving dishes that included turkey, mash potatoes, ham, green beans, gravy etc. But they also had a kids buffet station and a huge brunch/breakfast station as well! We enjoyed all the items that were available. The servers were so friendly and were very accommodating. The ambiance was amazing. It gave us a sense that we were welcomed, and the Thanksgiving holiday was upon us. We will visit again when in the area.

Splendid resort and spa that's only 20 minutes away from the airport. From the beginning you are met with such excellent service. They check you in, take you to your room, and answer any questions. The king size room was large and offered much space with a hot tub, shower, and work desk. The amenities include the spa, 24/7 gym, pool, bar, and restaurant. It's like you never have to leave this location. Having a conference here is also a plus. Breakfast and lunch is provided, and the rooms are plentiful. Great experience, and I have no complaints. Would highly recommend this location.

Royal Palms Resort was fabulous! First off, driving into the resort is magical. I absolutely love the landscape and the grounds are well kept. We visited the resort to check out Alvadora Spa, which I highly recommend. After our massages, we grabbed lunch & drinks at the pool - The vibe was unmatched! The pool side service was on point and the staff were friendly. I had the chicken caesar wrap & Fiancé had a burger with fries. Both of our meals were delicious. We washed them down with freshly pressed blood orange juice. We absolutely had an amazing experience today & look forward to checking out T. Cooks restaurant next time!

We checked in to royal palms and realized our tv was not working in the room. We requested someone to come look at it. We should have known better and stayed in the room while we had people come fix it. We went to the spa and when we came back we realized things were missing from the mini bar and a $100 jacket was also missing. We contacted the front desk to let them know that things were taken from the room. They pretty much said they'd contact the room service. Of course the jacket was gone, on top of that we were CHARGED $80 for the missing alcohol out of the mini fridge. They obviously do not have trust worthy employees. We will never go back. The massage was good but for a hotel that advertised itself as a "spa" it was very underwhelming. If you don't mind paying for other ppl to steal alcohol and lose items that belong to you then by all means visit this place.. if not stay away!!!

I'm a local Phoenix resident. Every year for my wife's birthday we do a staycation at a nice resort in the area. This was our first time at Royal Palms. Pulling up valet and luggage was a breeze. I'll never forget Barbara who was at reception and walked us back to our room. She gave us the full tour and recommendations, while providing some history of the property. I ran into her several more times during our stay as she did the same with other guests and she would always say hi. Once more, as we checked out, she stood and talked to me while we were waiting on our car to be brought around. She even offered to take a picture of our family before we left. People like that are invaluable to have in the hospitality business for so many reasons. We had a casita room towards the back of the property with a great view of camelback mountain and a nice courtyard area. The room itself lived up to expectations. No complaints whatsoever. The grounds are absolutely beautiful. Some of the best I've seen at any resort I've stayed at. Beautiful landscaping. Several water features/fountains all in working condition. Functional common areas with plenty of seating and cover from the summer sun. The food was great. We had breakfast and dinner at T. Cooks and found the cost to be reasonable for how delicious and well prepared everything was. Cocktails and Live Music at the Mix Up lounge was a fun and intimate setting. The cocktails, albeit pricey, are top notch! The pool is small and can be crowded at times, but not to the point where you can't enjoy it. Also it's open 24 hours so if you want to beat the crowd by going earlier, or wait it out and go later, that's an option. They were down a server one of the days we were there and still did a great job getting around to everyone. I believe our servers name was Chris. Props to that guy. There are a lot of other options we've yet to check out in the area, including more in the Hyatt portfolio like this one, but we'll definitely be back.

This place is STUNNING. I've played violin here a few times and I LOVE the greenery here!! I feel like I'm walking through a maze of gorgeousness when I'm here. Ceremony and cocktail hour area is so gorgeous, one of the most beautiful wedding venues I've seen here in Phoenix and I've seen a lot!! I literally just want to come here and explore it's so beautiful. Have your wedding here! You will not regret it!

To preface this review, these are my opinions regarding specifically the restaurant service only at Royal Palms. I was here with my family celebrating a very special occasion. Dinner was served in a private room and it was quite intimate which was perfect for the celebration. Our meal started off great; the Caesar salad was light and delicate but very flavor forward! Our dinner was served with wine that evening. Approximately half way into the meal service, my husband points out an unknown speck of some sort floating in his wine. My response to him was that it was probably seasoning from his short rib. I proceeded to fish out this speck from his red wine with a cocktail straw and we were immediately disgusted. It turns out that was a fly that took a nose dive into his wine. Perhaps the bugs in Arizona were another breed because as soon as I fished it out, it flew away! As soon as that happened, I felt the need to check my wine glass and sure enough, there was one taking a swim in my glass as well. I fished out this fly and laid it out on my napkin, it proceeded to crawl around until I put it out of its misery. We flagged down our server, Katie, and informed her of not one but two flies that decided to take a dip in our wine. Her response to us made us cringe from the inside out. She began to inform is that it normal to have fruit flies out, they're harmless, and because the doors are open. She continues to say that because we're not from here (which she was right, we weren't ), we're probably not use to it. Then she had asked if we would like to have new glasses for wine. We reluctantly accepted the offer. As we entered in the 3rd course, some of our family members had asked for coffee with their dessert. Katie proceeded to ask each of us at the table if we would like a cup of coffee. When she had approached me, I had declined the offer and in response, she thought it would be appropriate to address me as "sweetie". It would have been endearing if I was 8 years old or if we actually knew each other on a personal level. As my first visit to Arizona, this experience left a very bad taste in my mouth - literally and figuratively. As a grown adult woman, I've had my fair share of wine experiences all the way from casual dining to Michelin star dining and I have NEVER experienced anything like this. The interactions we had with Katie was rather appalling and given the type of establishment Royal Palms is, I would hope that the standards and expectations for servers were set a little higher than last night's service. I guess I was wrong, and it's probably b/c I'm not from there, right?

A solid four star place. If Yelp would allow half stars, I would give it 4.5 stars. The staff are amazing! All are friendly and helpful. The surroundings of the resort are ever pretty when you are inside the resort. They have done a nice job making the various areas quite appealing. The pool is small but nice. The fitness center is also small but fine with enough of a variety of equipment. The location is quite good in terms of being close to Old Town Scottsdale. We didn't use it but they offer a shuttle that can take you there (and then you can Uber back). I think the parking and resort fees are a little ridiculous, given you are staying here and paying for the room. Not sure where you are supposed to park and what does a resort fee mean if you are on the premises? But I think that's how a lot of places are set up - just not my jam I guess. Overall though, good place to stay if you are planning to visit the area.

I have never stayed here but I went for a jazz concert on my birthday in August 2021. The event was supposed to be outside but it was so hot, they moved it inside. The banquet room was really nice and the food was so good. They had a small stage set up for the band and self-serve hors d'oeurves. One of the items was a Po' Boy. Now if you've ever been to New Orleans you know that sandwich is messy! These were Scottsdale Po' Boys, beautifully created and presented. It was $40.00 for the show and the food. Booze and drinks were extra, but a really good deal for Scottsdale on a Saturday night. One minor criticism. It was self serve food, but the drinks were delivered by a server. I wish places like this made it easier to tip your individual server. I would love to go again some time. It was a beautiful, classy, evening!

My wife said the spa was amazing. We had a fantastic stay. Will be back if in the area.

Our stay here was beyond our expectations! Every employee we encountered with above and beyond to make our stay one to remember! The area is beautiful and everything here is stunning. I literally felt like I had left Arizona and was transported somewhere else. We spent most of our time at the pool and it was so peaceful. The employee manning the bar area at the pool was really nice! He was super friendly and attentive. It was 110 degrees out and he still went above and beyond with his great customer service. There are pool towels available for use and plenty of lounge chairs to lay on. Will definitely have another staycation here in the future!

Received a very nice call from executive office of Hyatt acknowledging the issues and the steps being taken to address them both in terms of the property and the folks we had interacted with. Also emphasized the importance of replacing a bad experience with a good one and will work with hotel management to do that. Looking forward to see the improvements being made and getting back to 5 stars staying there again.

This is a very nice resort/hotel...I'm not sure it's worth the price they're charging. The property itself is historical, but therefore hard to navigate - there are a lot of corridors and walkways that don't connect easily. Thankfully they have great hosts who lead you directly to your room, and bell services who bring everything up for you because there's no way we would have managed on our own. The food was delicious, we tried both the restaurant and room service. Everything was super tasty but the portions are small. I ordered the lamb for dinner and got 2 lollipops for $70, again they were delicious, but nothing close to worth that price. The room was nice as well. We had a spa suite with a fireplace, clawfoot tub and sitting room. No complaints about the room, other than I wish both the tub and shower were bigger, they felt like afterthoughts. Overall the Royal Palms is selling a 5 star experience and they're definitely charging the 5 star price. I don't think they're quite there yet but they do provide good solid service and products.

I've been coming here for years. Some of my best memories involve having holiday brunches with family at T Cooks. The grounds of Royal Palm are incredibly beautiful. I am leaving this review with sadness and disappointment. Today, I was treated with incredible disrespect by valet staff. The interaction was humiliating and patronizing. I walked away feeling so low. The fondness I have for Royal Palm was absolutely sullied by this experience. I cannot imagine returning.

I stayed here with my three year old daughter and we both had a relaxing time. The entire resort is beautiful. My daughter played cornhole, even though it was hot outside. We enjoyed watching a current movie in the hotel room, which was also beautiful with a huge bathtub, and the beds were very comfortable as well. We invited my husband and my son to eat dinner with us at T cooks and we all enjoyed our meal and the atmosphere was exquisite. Every single person I encountered was very lovely and helpful. We really enjoyed our stay and would love to return in the future especially when the weather is cooler.

Unfortunately a terrible experience and we will NEVER return. My sister and I were super excited to stay here for the night when we visited Phoenix for a concert. When we pulled up we were super excited, but it quickly changed. Our TV wouldn't turn off (it was on when we walked in) and we asked the front desk to send someone to fix it while we went to the spa. Thinking it was no big deal, we went to the spa, and didn't stay in the room.... BIG MISTAKE. We came back and later realized that not only were items taken OUT of the mini bar fridge, but my lululemon jacket was also missing. We contacted the front desk and they basically shrugged it off. Not only was my sister charged almost 90 dollars for mini bar items we did NOT consume, I'm out a $120+ jacket that was almost new. On top of paying $250 EACH for massages that were ok.. the spa was lacking in high end amenities and was very underwhelming. I'm used to expensive amenities at hotels but this place was ridiculous AND I'm out my personal belongings! This is in addition to eating and having drinks at the hotel restaurant and bar. NEVER COMING BACK HERE... stay away and beware when booking!! The staff is dishonest and will steal from you!!!

What a wonderful Thanksgiving! This was by far my favorite! Everything was first class, from parking, to service, to selection, to food! Highly highly recommend!

I love the beauty of this property and have been coming here for years. I'm a local so I do believe there are better places to stay for the nightly rate RP charges. I recommend coming here for brunch or dinner. They "remodeled" the rooms a few years back but they are still pretty dated in my opinion.

It's open! This hotel is pure magic. From the moment you see the palm trees lit up with twinkling lights on Camelback Road and then you drive in to see this gorgeous hacienda. The original owners tried to create a hacienda like something out of Spain and even inside the main courtyard there are the names of all the great Spanish cities written above the sculpted columns. Walking around the grounds, there are several beautiful fountains, private nooks and the landscaping is gorgeous. And when you look up you see that majestic profile of Camelback Mountain. The pool is heated with a great Jacuzzi. At night you can sit outside the bar in the courtyard with a fire pit and have some great cocktails. If you can I would really go for the bungalow (casita) rooms. They're very private and even have fireplaces inside. I've also had a regular room and those are nice but a bit darker and they are less private. Some of the regular rooms also just look onto the road versus the bungalows tend to have a terrace with a view of the mountain. Some of the regular rooms have patios that open up into a shared courtyard with fireplaces and fountains. Also the Bungalows have their own entrance from the outside, so especially these days with the pandemic, you don't have to worry about walking through an indoor hallway. Also the rooms that they classify as "suites" are basically a large room with a small area with a couch. I would definitely get a bungalow rather than a suite. You could actually spend all your time at this hotel either in your room or walking around in the fresh air outside because it's all patios and courtyards. I only had breakfast and appetizers at the bar and a sandwich by the pool so I can't really rate the food but it was good. Definitely one of the most beautiful hotels that I have stayed in. With the current pandemic they will only clean your room on request. I felt very safe at this hotel. You can park your car in a large parking structure near the pool area or valet. The fitness center has two separate areas on two floors and with the current pandemic you book an hour with the front desk and the gym is all to yourself. 1 person per each room. The pool closes at 10 PM.

We stayed during the summer so the rates were cheaper than peak season. Overall, the grounds are beautiful, the staff is very friendly, and the rooms are nice. The AC in our room did not work very well so it was a little uncomfortable in regards to temperature. The food/drink is expensive, as expected for this type of resort. I would not recommend TCooks, as I feel the price didn't match the quality, but I would recommend MixUp and the pool restaurant. I would recommend staying here if you are able to get a good rate, but don't know if I would stay here for full price given the other options so near by.

Love the service love the food. I went there for a birthday lunch. Out was so great my surprise was dessert was delicious too Thanks to my friend who brought me

I anticipated waiting to write review giving the resort time to reach out to me but they have failed too. I am a blogger/nurse with a big audience. I would rate my stay a 3 and only because the grounds are very beautiful and I enjoyed taking pictures and videos of all areas of the resort. Now as far as the service it was awful from the very minute I stepped foot in the hotel to check in. Upon arriving I was told my room could not be upgraded after I explained it was my birthday and I called prior to my stay to make sure I can receive the complimentary upgrade and was told I will. The woman at the front desk forgive me I didn't get her name but was going to call to get it. I do remember she was pregnant. She was not accommodating at all she told me she can refund my stay basically saying I can go stay somewhere else as she saw I was very disappointed. The fact she would ask that was mind blowing here it is my birthday I already purchased a $200 cabana and booked 25,0000 points to stay I asked her would you want to do all that on your birthday and have to find another resort she said with still no remorse they have weddings and very busy so I just paid a $35 upgrade fee to get a patio on the lower level with 2 chairs and a table and took the room that was not available after she had another employee show me a room that was available with a view of a street no thanks it's my birthday I'll wait and she definitely had me wait. Upon reading reviews I thought when u walk in you are greeted with champagne unfortunately that wasn't my experience I got offered champagne not by the woman that checked me in and I'm assuming because she didn't want us there but by another woman of our color after standing there for at least 10 min going back and forth about the upgrade with the pregnant woman It doesn't end there my daughter and I went over to the Cabana we rented for the day to relieve some stress. Water was brought over and we were asked what complimentary appetizer we would like I told the guy guacamole. My daughter and I waited a very long time for the room to be ready I understand check in times but again I was told I can get a early check in. We waited over a hour for the guacamole I literally watched my watch and also seen the server serve everyone else. After a hour I flagged him down and asked did he forget about us and he said he did with no remorse and walked off. How do you forget about the guests in the cabana that paid I'm so confused. We finally got our food with no sorry or anything minutes after the room was ready no complaints with room except it needs a update it looks very old not your typical Hyatt but it goes with the theme of the resort. I also got a charge for all day alcohol on my bill I had one cocktail so I'm confused why a $60 charge was there. Next day breakfast was good at your onsite restaurant but expensive coffee and burrito almost $50 my daughter and I went to the pool we looked at the servers ask and serve everyone cold water but us we decided at that point it was time to get ready and check out we definitely didn't fit in at this resort we called the front office to get some ice for our own cold water sonce the ice machine was not in service, ice was brought to us. For a hotel that is very costly and a Hyatt property I have never received service this bad I will shorten this review to post online but wanted to get into detail my daughter said she felt we were mistreated for the color of our skin we felt so out of place the entire time but I fail to believe that still exist well at least I hope so. I wish I could of had a better experience but I'm sorry to say I wish I would have stayed somewhere else. The guys up front outside were fantastic literally the only good service we got. I will not return or recommend this resort unless your someone that doesn't look like us .

I want to preface this review by sharing that we were not hotel guests, just spent the day at the Royal Palms for the spa, which was incredible btw. Checkout at our hotel was noon and we had the entire day to relax at this beautiful property before our red eye flight home. The grounds were stunning and greeters stored our bags for the day no problem. There were two weddings on property today too! After our spa services, we spent the day lounging at the pool, which was immaculate. We ordered from the poolside menu, where we got the Cobb salad and Kobe beef sliders. The Cobb salad was pretty small (we wanted to split it 3 ways), but the sliders were much larger than expected. The bun-to-meat ratio was off, but flavor was there. The sliders came with 3 and you could choose fries, salad, or fresh fruit as your side.