Cool The Third
Google
Location is good for first-time visitors wanting to be near the action of Times Square, Broadway, but probably not if you want to visit the trendy shopping areas of Soho, Nolita, West Village etc. We liked that there was a nice diner (Red Flame) just opposite the hotel! :)
As many other reviews have touched on, the hotel has close to no amenities (they have a gym). No pool, no coffee/tea machine, no water provided in the rooms (I did just see another review that guests were provided water when asked, but usually, if you are offering free water, you would provide it in the rooms, no? Most guys, myself included, would not assume to think water is available upon request) Also no bar, no food options in the hotel, no business centre.
The room was spacious enough, but the room just felt cold and not welcoming (not sure if it's the lighting, the floors that felt hollow, etc). The bed and pillows were not comfortable and overall the chair, sofa did not feel clean.
The service at the Front Desk was amazing, friendly whenever we stopped by to say hi, and always willing to answer any questions that we may have.
The one thing that really soured our stay was the lack of service from the bell service/doormen. When we stored our luggage after checking-out, we were specifically reminded (by the bellman) that tipping goes a long way for them - which I understand completely, I always tip where there is good service - We decided to tip when we stored our luggages. When we came back to get our luggages, my husband and I were obviously struggling with our 4 full sized luggages and heavy backpacks to our Uber and not once did the bell man assist us with our luggages. What infuriated me the most was that he even asked "Is that your Uber?" then when I said "Yes", he continued to stand idly by while I struggled with the luggage down the flight of stairs. That was not at all a nice experience, and I doubt I will stay here again.