Stephanie T.
Yelp
I'm sure this is a one-off experience, but still pretty disappointing...
We were driving through Japantown and saw a bunch of people sitting outside this coffee shop. It looked so nice, so after we got our poke we headed over for some much needed coffee. We ordered a Dirty Chai and tried their Coco Bee Latte, one of their specials for the month.
Here's where the experience turned south: they had a young kid helping out (which I think is great btw), but she dropped the dirty chai on the floor. When I picked it up from the counter, there was a long awkward pause (I think the barista was hoping I didn't see her drop it) and with a lot of hesitation, they said "so you want us to make you a new one?" I politely said yes and no worries cause I didn't want her to feel bad, but after some reflection, I wondered why wouldn't that be the default solution? Then the coco bee latte came out and it's a hot drink? If my memory serves me right, the description says something about "cold brew latte," which makes me think that this would be an iced drink? (It's not).
Cutting to the chase, the dirty chai was sour and the coco bee latte was extremely sweet. So overall, not a great experience. I did see some other reviews about the service and totally understand the frustration. I mean it was ME saying "no worries" even when they didn't apologize and hesitated to rectify the situation.
Total: ~$15 with tip