Russell I.
Yelp
My family and I ate here this past Sunday for the first time, and our service was awful. I normally don't share feedback, and I try to tip well, as I realize restaurant work is hard, but this was noticeably bad. It wasn't a very busy time at 5 pm.
I was holding my two month old, and my wife sat next to our 3 year old. Our waitress didn't offer our 3 year old a kids menu or crayons/paper, despite seeing other kids get those.
Our table was clearly not balanced but nobody offered to put a napkin under the leg that was too high. I had to ask several times.
Our waitress took our order, which included a salad. I thought I was clear and even asked her to split it with my wife or bring an extra bowl, and the waitress acknowledged that.
Immediately after ordering, my wife and daughter went to the bathroom. Within minutes, a different server dropped off my wife's taco on our table without saying anything. I was surprised to get that with her not there and before our salad.
Then he threw down our daughter's quesadilla and my tacos, despite my wife and daughter still being in the bathroom.
Eventually my wife and daughter came back, and my wife was surprised that our tacos were already there (getting cold).
They were good, and after eating them, I asked the waitress about our salad. She said, "What salad?" I reminded her that we had ordered a salad, and I asked to split it, and she said I didn't. She said she read back my order, and I didn't confirm a salad.
It's worth mentioning that the names of items on the menu are not obvious to visitors. I know the movie references, and I appreciate that, but I wouldn't know that some character name happens to be a beef fajita or tuna salad or whatever. Yet she seemed to expect that of me.
Again, I've been holding a (quiet) baby the whole time...
She didn't apologize or offer to make anything right. Then she brought her Toast POS reader and literally shoved it in my face to complete the transaction.
I realize labor markets are tight, but this was objectively terrible service. We won't be coming back.