Chelsea K.
Yelp
I was regular here for several years from approx. 2015-2018. At that time, with the manager's help, I booked appointments several months in advance (again, this was years ago). Part way through these appointments, they raised their prices by a considerable amount, and I asked they cancel the remaining appointments they had made for me. I proceeded to not come in the shop for months and took my business elsewhere. No big deal, life goes on.
Months later, I was out of town and got a call from Rudy's. I missed the call and checked my voicemail, and it was the same manager leaving me an extremely angry, upset message chastising me for "no showing" at my appointment and that I was "banned" from booking there. I still had a picture of the note she had written my appointment times on months before and texted her the picture and reminded her that she had made me those appointments and I had asked her to cancel them. She apologized and admitted she was wrong. I considered the matter settled and went to random Rudy's from time to time after that. Never had an issue.
Cut to August 2023 and my regular stylist was on vacation and I needed a last-minute blow out for a work event. I go and see Adam on the 7th and got a really quick blow out. I didn't say a word beyond basic pleasantries, paid and left. Then on August 11th I call and make my son a last-minute appointment at a different Rudy's and someone from the call center contacts me back an hour later and tells me they have to cancel it because I am "black listed" due to "events at the shop on 15th." I explained that was cleared up years ago and the manager at the time apologized and the person on the phone says "no, this is recent, the manager on 15th just called me and told me to cancel your appointment." So, apparently, I did something wrong on 7th? I showed up on time, didn't complain, barely spoke, paid, tipped, and left. I don't understand what I did wrong.
I never had a cross word with anyone there at any point (except when the manager called to yell at me by mistake) and never complained (even when I should have). I think this is a really unfortunate and immature way of handling whatever issue it is that I supposedly caused. I am not a regular, and this is no big loss to me, but I think others should know how perceived issues are handled. On general principle, it seems like bad business to fire customers.