Leeza D.
Yelp
Runaway Luna.. Just run, alright.
Yikes, based on a good amount of reviews this was not a one off.
The owner needs a real attitude adjustment and should maybe play back the tapes to hear how ugly she actually sounded in this interaction.
I came here to have my one on one meetings with my staff and thought it'd be a nice treat since the pastries looked so beautiful. This had already been my third visit and there would have been a forth this week but I definitely will not be back.
When we walked up to the register another patron had come in as well, we let her go ahead since we needed a moment to look over the menu. A family with small children came in behind us and we made our selection and placed our order with the owner. When we turned to take a seat one of kiddos had stepped right in front of me, so I tried to step around her and in doing so, my bag knocked one of the candles off the tiny ledge and broke on to the floor. After I'd seen what had happened, I felt terrible and looked up to apologize profusely but was met with a scowl on the owners face. Myself and my employee started to pick up the pieces and put, them on the counter since it was broken glass and small children were around. She barked at us that it was broken and that it had to be paid for and immediately punched it in to the register. I was so in shock by this but my employee quickly tells her it was an accident, but is cut off with "we're a small business, why do we feel shouldn't be paid for? I then tell her again, it was an accident to which she says "they've been there all week", basically telling me she knew I'd been in there multiple days, spending money and supporting her "small business" but that didn't matter. The family behind us even told their children they'd be leaving because they weren't very nice there and the owner barked at them 'why do you think it shouldn't be paid for, we're a small business?'. I paid for it, but just wanted to get out so I asked for the drinks to go instead.
When she alerted us that our coffee was ready , we grabbed our drinks and started to walk out but my employee realized she hadn't gotten his scone and went back, I could not hear everything that was said but she tried saying she wasn't acting rude towards us, to which I called bull, and let her know she wasn't that nice. On our way out, the patron who ordered before us asked if she actually made us pay for it and was just as shocked as we were and said she wouldn't be back either.
Had the interaction gone more on the lines of "Hey, I know it was an accident, but we're a small business, would you mind paying half?", I wouldn't be here making others aware of her nastiness and gladly would have paid.
I hope the tiny, overprice $35 candle was worth all the patrons that were there to witness your lovely personality. Good luck with your small business because I for see it staying a small business.