RUSA Inc.

Had my 2007 Submariner date serviced by you guys. Although it was dropped off at my AD prior to Christmas break, you completed the service in 3 remarkable weeks. When I picked it up it looked like the day I first bought it. What a remarkable job! This watch was my retirement gift to myself from the military.

My watch received a full overhaul here. Came back in less than 30 days and is running very well. A "full service/overhaul" is common when you bring your watch back to the manufacturer. If you don't believe that is necessary, then find a local watch guy. If you want your watch running the way the people that made it think it should be running, take it back to ROLEX. Plus you get a 2 year warranty from ROLEX after the work.

BUYER BEWARE- THIS REPAIR FACILITY MAY CHARGE YOU $700 FOR A $40 REPAIR! I had my 1950's vintage Rolex watch sent to the Rolex Lititz Service Center because the minute and hour hands were not moving. I had the same watch fully overhauled by Rolex in 2014 for over $1,000, so I was naturally disappointed. Rolex received my watch by mail then quoted $700 stating that the "timepiece has been out of production for many years; limited parts are available." Concerned with the expense, particularly since it had been overhauled by them just 4 years earlier, I refused the repair and took the watch to a local watch specialist. The specialist repaired the watch in a few days for $40, the hands were simply touching one another and needed to be separated. No parts were required. As a courtesy, before writing this review, I contacted Rolex and spoke to Wendy about the discrepancy with their fee and their explanation about "limited parts" (which were not required). They really had no valid explanation. I urge you to check other's reviews (i.e. through yelp) before having your watch sent to Rolex for repair. Based on my experience you may also be charged $700 for a $40 repair.

BEWARE! They will try to tell you that you need repairs when you don't. Me and some friends had our watches serviced there and they said that we all needed new crown and tubes when we did not. To make matters worse they use thicker gaskets than what was installed at the factory. This will make your crown not mount flush to the case causing a noticeable gap between the crown and case. Make sure that you refuse the crown and tube service otherwise your watch will come back "gap toothed" YOU HAVE BEEN WARNED.

I am just a student attending the Lititz Watchmaking Technicum which is located in the same building. The service center and the school are not open to the public. It is one of the best schools and service centers hands down.

One of my favorite customers and place to visit. Beautiful building and cool place to work from what I hear from current employees

Scam town USA. These clowns will phony advertise to get you in and then try and lie lie LIE. Only do business here if you’re looking to get bamboozled by greedy people

For anyone interested in the fine craftsmanship of watchmaking, checking out this program is a no-brainer.