Colleen C.
Yelp
I'm writing to let you know what a terrible experience I just had at your Tukwila store. My husband and I ate at the cafe at the Tukwila store prior to the event. My husband ordered me a glass of processo, which I carried over to the table. The server totally ignored me, even though the hostess of the event did not, as she saw that I had simply joined the four other participants from the dinner table with my husband. I had to ask for the complimentary beverage. Upon the session ending 22 minutes later, I stood and paid for the beverage included w session, with the gift card provided. I then walked out to a rack of lingerie right outside the cafe, excited to shop.
I overheard the server who begrudgingly brought me the beverage I requested during he session, tell the woman who had rang me out at the cash wrap that I two drinks and didn't pay for one. To my horror, the other woman asks "are you sure?", again, I'm hearing all this as I have now several hundred dollars worth of product I'm excited to purchase. I put the product down, feeling very embarrassed and walked back into the cafe.
I advised the staff that my husband had paid for the "stolen" glass of wine on our dinner bill. The gal who had previously rang me out, said "I believe you", to which I told her she could check the bill from
25 minutes earlier, I didn't need her to believe me.
The server who served me dinner just stood there the entire time.
I've never been so embarrassed, while trying to spend money in my life. You should never hosts these in your cafe again.
You've lost a customer and a shareholder.
Shame on you.