Rush Copley Medical Center

I can't believe they get the same star rating as my dealership. I've have nothing but good things to say about this hospital. My wife had my son there 10 years ago we've all been there several times since and good experiences. As good as they can be right. Everyone's very pleasant and seem to tell you when they're going to be with you and put the next steps are. I've never had a problem with wait time either. Maybe I've been lucky. But man riverfront Dodge gets a horrible review and that place is terrible. I wouldn't think Rush would get the same review. Like I said I've had nothing but good experiences here I can't say the same about CDH or Edwards. The few times I've been to each of those hospitals where horrible.

I was hospitalized from 9-19 to 9-22 for colon resection. I had never had surgery before, so I was very nervous. The care I received was exceptional. Everyone from the beginning was comforting and professional. Special mentions to Dr. Joo, the anesthesia team, and Nurses Lesley and Lillian, and Nursing assistant Adriana. Thank you for taking the time to comfort me and support me. God bless you!

Words cannot express how grateful and thankful I am for all the medical staff at Rush Hospital. All the other doctors and other hospitals I have been to , my family included, we were treated so horribly. The professionals and medical experts at Rush Hospital are like no other. They are very Professional and kind whether you have a physical or cognitive disability and treat you like a human being that’s there for a medical service. I have the upmost respect for this hospital. Thank you for treating my dad so kindly before surgery.

I want to thank this hospital and its staff from the bottom of my heart. Everyone took such excellent care of me, they saved me! A special shout out to Dr. Chang for diagnosing me with a rare condition and not giving up on me until he found the answer! Thank you all so very much. To my nurses and specialists that took the time to meet with me. I will be forever grateful! You all were so kind and wonderful! Nurse Stephanie, Cassandra, and Carlos, and Dr. Nanditha thank you! This is hands down the best hospital! I am forever grateful. Thank you again! I apologize for the names I missed.

Horrible experience today at the outpatient center of the hospital. They took my newborn for testing and yes, I went back there with him. They said it would be a prick blood sample! This was a prick and they squeezed his foot and blood into an orange bottle (think of a skinnier medicine bottle from Walgreens). I went online and TikTok to see how these are done and it IN FACT WAS DONE WRONG. It was like milking a cow, but instead they poked my first born foot and squeezed it for a good 12-15 minutes. He screamed all the way out the door. I am pissed and have been asking others how was their child’s prick done and none were like mine. Definitely calling and going up here tomorrow and will get my lawyer involved. He will have a field day with this. It was like an old fashioned blood draw- I am traumatized and so is my child. Dani Wetzel sent us down here to do labs and the first nurse who did it, poked him TWICE AND DID IT WRONG!!! Second nurse poked once and took the blood. I am pissed off. He is only 4 days old. Her name was Julie with the Dracula makeup on the eyes. They also had the nerve to call and tell us to come tomorrow for more testing! NO!!!! PLEASE BE CAREFUL HERE WITH YOUR BABIES!!! They’re using them as hamsters.

They will do absolutely everything they can to stall you, force you into unnecessary visits and wait you out. The doctors themselves are human beings but the administrators are evil, evil people and they do not care about you. They added an additional 3 months of waiting between my emergency visit and actually scheduling a necessary surgery, causing my out of pocket maximum to reset and costing me thousands while I was in pain the entire time.

Was at Rush Copley last Wednesday and Thursday. The doctors and nurses were phenomenal.Dr. Shun is a very good doctor and is very informative. Rush us a much better hospital than Mercy.

Actually had a fantastic emergency room experience. 🤣. Came in with severe bruising and hematoma to my legs, the nurses cared, they treated me with compassion, I was in and out in record time. Thank you!

I received a bill for my grand child, her mother received the same bill. I wasn't even there I called to tell the billing department I wasn't there they didn't try to rectify the situation. I even asked for a manager she told me that the manager would say the same thing so she wouldn't even put the manager on the phone..can you say fraud...I wonder how many people are they just double billing.. I wasn't even at the hospital when my grand child was taken there...instead of them taking responsibility for them messing up . They said forget me... I literally can't wait to find a new hospital who treats you like you matter with respect all I can say is check your bills from Rush Copley If I could give them no stars that's what billing deserve

We're Paying for "The Best Healthcare in the World" -- So Why Am I Cold-Calling Cancer Specialists From a hospital Bed? Imagine waking up with stabbing pain in your side. You do what you're supposed to do: go to urgent care. They took one look, said it was serious, and send you to the ER. At the ER, an ultrasound reveales a mass. Terrifying. The hospital admitts you, promises a biopsy the next day. Fast-forward 24 hours. The hospital -- Rush Copley, one of the biggest names in the region -- suddenly announces they can't do the procedure after all. You're told you need a specialis. And if you need one quickly? "Go to the emergency room." Let that sink in. You're already in the hospital. You're already been admitted. But instead of lining up the specialist, coordinating care, or even making a call, the hospital basically says: "Good luck, you're on your own." So now you're scrambling. In the middle of a possible cancer diagnosis, instead of focusing on your comfort, you and your famlily are frantically Googling specialists, cold-calling offices, trying to "self-refer" from the hospital bed -- doing the hospital's job for them. You search for the specilty and the hospital's name is literally the first result. YES! The hospital you are in! Yet here we are, no plan, no handoff, no help. Just a terrifying diagnosis and a shrug. And this is exactly why Americans are so fed up. We pay more than anyone on Earth for healthcare, but when the chips are down we're left to navigate a labyrinth of referrals, policies and finger-pointing. We call this "the best healthcare system in the world," but how is it "the best" if patients and families are reduced to crisis-managing their own care inside the hospital walls? This is not just inconvenient. It's dangerous. It's cruel. And it's happening every single day to families who don't have the time, resources or know-how to fight through it. We deserve a system where: * Hospitals actually coordinate care instead of dumping the work on families in crisis. * Patients get real information up front -- not 24-hour bait-and-switches. * Human beings come first, not paperwork. Until then, don't call it "the best healthcare system." Call it what it is: a broken maze that even Google can't solve when your loved one's life is on the line. Rush Copley Medical Center do better!!!

I cannot believe the treatment, my son and I experience at Rush Copley Medical Center Thursday it was unbelievable. I can't imagine nurses standing around six nurses was in a room with the patient because she has failed and they were taking x-rays of her leg. Six nurses two was sitting at the desk talking. My son was having an episode where he was breathing very fast, shaking delirious and I got no help. I pushed the button for the nurses no one came. I went out in the hallway and I observed everything that was going on and I had to beg for help then the nurse came in. She's trying to get my son some medication he's unresponsible and I'm asking her. What is she doing? He's shaking. He's breathing very fast and he's shaking. Scared me half to death that was trauma. She came in with the attitude her and another nurse this is uncalled for and you call yourself a nurse I am very very very dissatisfied with Copley Medical Center. this is the kind of medical service you get when you have to pay the bill that comes in. I couldn't believe my eyes what was happening. My son has leukemia and he does matter. I was livid. This broke my heart. This is my son and I love him with all my heart and soul I can't believe the medical treatment he received unbelievable. A star rate I give them a one.

This place have cero empathy for other people time. Today we had the most racist experience, Secretary who's names is Debora was very rude and unprofessional. She was from the beginning, rude with us. Telling us what to do, They canceled on us our ultrasound less than an hour before our appointment. How dare them? We live like 50 minutes distance! The secretary didn't like that we ask for a supervisor, and call on us security. She was laughing about us the whole time, like it was something funny.

The wait time was absolutely atrocious we brought our baby in who had trouble breathing yet we got no information at all about what could be wrong until about 4 hours later. The doctors here seem to take their time with patients and have no sense of urgency whatsoever this is the last time I will be coming here ever unless I'm truly in peril and even then I'll go somewhere else

Unfortunately, I had a very poor experience here. I came in with very bad symptoms of a concussion and was told I needed a CT. They needed a urine sample due to the fact that they needed to ensure that I was not pregnant before I took the CT. The nurse then came running into the room and very loudly told everyone in my room I was "pregnant" this was not the case and the way the situation was handled was very poor. It was a false positive and they did another test which came back negative. It turns out the nurse did not fully wait to see the lines clearly. This whole experience was humiliating and the nurse/ patient confidentiality went out the door. Please urge nurses to be more aware of appropriate behavior when it comes to issues like this. This hospital will no longer be a top choice and I will gladly drive 20 min to another for better care by staff.

This place and its staff is a complete joke. My mom came in due to some sharp pains in her stomach that turned out to be kidney stones, and a bit of a language barrier, this is important. When she was registering they asked for her ID, she gave the receptionist her ID, after she was done with said ID she TOSSED it at my mom making her uncomfortable, then put her bracelet on her. When my mom went back to her seat she realized that the name and birthday were WRONG, how is that possible when you literally have the ID with someone's name and birthday...?? My mom stayed seated in the waiting area until she was called again because she not feel comfortable going to the receptionist to get the bracelet fixed and who would after your Id gets tossed at you by someone whos SUPPOSED TO BE HELPING. A nurse called my mother and it was time to get blood work. When they brought her into the room the nurse asked for her name and birthday again, like they should for authentication because its part of their standard work, right? Need to make sure everything is right, correct? Wrong. My mom told the lady her first and last name, and birthday. My mom has a thick accent, but she can clearly say her name and birthday in English. So, even after verbally saying the wrong last name and birthday, nurse continued withdrawing blood and didnt catch the mistake. So, not only did they not check, but they were already billing all these tests onto someone else's account! She gets blood drawn, then they send her back to the waiting room. At that point its been an hour and I get to the hospital since I left work to be with my mom to translate. As I got there I noticed that nursing staff started talking to the receptionist and it seemed like they were trying to solve something and at the same time a nurse called my mom over to take her to the back, but when we got up to talk to her I informed the nurse that my mom's information was input incorrectly even after having the ID with them. Right as the nurse is about to say something the back, the receptionist chimes in to rudely saying it's getting fixed. Then, they inform us that they have to do everything ALL over again. Its okay mistakes happen, right? Well, right when I thought that was the only questionable thing to happen, right as we get brought inside the staff started giving my mom a hard time and technically started blaming her for all the information being wrong. The receptionist even lied about never getting handed the ID, was was more troubling is that there was a Mexican nurse with semi long hair who i believe works doing CT scans or some type of scans, took it upon herself to then tell my mom that in the 7 years she's worked at that hospital nothing like that has ever happened, and that she should have never signed the documents and that they usually go by word of mouth. Excuse me??? You mean to tell me that your STAFFF refuses to double check their work because they go by word of mouth???? And you feel comfortable enough to tell your patients that too??? You also feel that its appropriate to accuse someone whos there seeking help for not doing YOUR JOB? They only started double checking their work AFTER i spoke to the head nurse. But goes to show how little these people actually care about your health. Then the audacity for your staff to be talking badly about my mom at their little station, which wasn't even 5ft away was the best part. Avoid this place like the plague and do yourself and your family the favor of going elsewhere.

I was taken in by ambulance for a mental breakdown due to severe MDD and BPD on February 14th of 2025. They put me on a gurney IN THE HALLWAY even though there were plenty of rooms available. My blood sugar was high due to the stress I was under and the doctor ordered I have no food to bring it down. He also took one look and previous self harm scars I had and said "This is too much! I'm just sending her to the psych ward!" The nurses proceeded to ignore me while they waited on more "deserving" patients. I spent 7 hours in the hallway with plenty of rooms open then they moved me UNDER A LIGHT to hook me up to a CPAP machine which I need to sleep. I will also note there was another mentally ill patient there also in the hallway with plenty of rooms available. It was very clear that people brought in for mental illness are not only not prioritized but punished for having the audacity to try and get help when the mental illness becomes too much. I was starved, ignored, denied sleep, denied a room and denied basic care for over 15 hours! Thankfully the nurse on February 15th morning worked hard to get me care and where I needed to be transported. Stay away from this place it doesn't deserve your dollars.

Do yourself a favor and find a different ER. We went to a different ER less than 20 minutes away. We have spent 6 hours at Rush Copley ER in Aurora without being seen in the past. Yesterday Rush was packed again. I should have turned around and tried somewhere else. But I thought it might be quicker with my kids and their breathing issues history there at Rush. My kids have severe asthma... you know, unable to breathe. They didn't see him to evaluate his priority of care (triage) in 45 minutes of sitting in the lobby/waiting area. There was a guy there shoes off, socks on a chair... nasty... yeah buddy you get comfortable (see attached picture). Hey buddy, you will be here a while. I digress... We needed to have my child treated as soon as possible. The at home treatments weren't cutting it. We decided to take a chance going elsewhere. We found a different ER less than 20 minutes away. We walked into the ER. The receptionist understood that breathing was important to live. She had us being triaged in less than 8 minutes. We we in a room getting breathing treatments in about 10 minutes. A world of difference in the level of care at the other ER compared to Rush. Rush has been hit or miss for sometime now. Lately has been more miss than hit. I get it that they were busy, but it's not like we are ordering drinks from a barista. This is literally life and death for some people.

Dirty ER room 1 Paper, plastic, rubber on the floor Nurse left exposed needle to orange cover, alcohol wipe and paper on the bed. None of the staff introduced themselves or stated their names. When I asked they visibly appeared bothered to respond. When I asked for the spelling of the current ER Dr on shift it was not given to me. In response I was told for the 3rd time that the ER Dr wasn't the assigned Dr as if I was incapable of understanding. We only saw the ER Dr when I requested to get the Dr after the nurse was simply shaking my mother while she was having convulsions after being given new BP meds via IV. I told her that never happened before. The nurse left the room so I begin to record my mom's convulsions, the nurse returned without the ER Dr and immediately left the room again. Then Dr arrived. Very shortly after the Dr arrived the police (4) came demanding me to leave the premises because I was recording staff without their permission. I immediately told them I only recorded my mother, they claimed it was against the law. BUT in the state of Illinois is not, it's only against the law to record hospital staff without consent. I showed my video and they left. By this time my mother was able to speak and she told them she didn't feel safe anymore because they called the police on me when she couldn't speak for herself. Then a social worker arrived doing absolutely nothing. My mom asked for a transfer. Er Dr (Mozapolist) told me in front of nurse and social worker that I had to call myself to request a transfer because they don't do it. She repeated it 3x and then stated I didn't have any rights to speak on my mother's behalf. Oh but I did because I had full legal power of attorney and had already provided the admitting staff the paperwork. My mom was finally moved to a room around 4am, (we arrived at 9:45pm) I went with her to get her settled in and was told by three different people that I couldn't stay before they even said hello. I never had any intentions to stay. Yet I had to repeatedly tell them that she couldn't use her right arm, tell them that she should be on stroke protocol. There was NO CALL BUTTON in the room and I was assured they would check on her. MY Lawyer arrived the next morning around 9am to visit my mom, because I was pissed about the treatment at the hospital. When he arrived a call button was brought into the room. He asked everyone to step out including myself. Would you believe the MIRACLE turn around that occurred with the staff after his arrival? It was as if we were in a new hospital the remainder of my mom's stay. I tell everyone about my experience and advise them to avoid this place if possible. I probably would have never posted until I was presented with an option to volunteer here and I abruptly declined and had to retell the entire story again, we picked a different location No one ever apologized for calling the police and reporting a false claim on me. I pray my family never has to deal with this location again but I already have legal POA's in place just in case. Edward's Hospital is much better.

you receptionist and your security person are very rude, the way he greet people is very rude, hight tone and the the security right away 3 of them are all rude especially the lady, she told my wife to stop talking and just sit down, this is after I already told them that is not the way you talk to a cancer patient, but they dont care, they act like we are bad persons that they ready to handcuffs us. And even my wife is already sitting down, the lady security keep staring on her. Very very rude people , should not be there at the front, no empathy at all for all those patients. These people should not be at the front , they add more stress to the people that are already dealing with their illness...but on the other hand all the staff inside are very nice and accommodating.

Complete lack of care entirely, dirty, awful staff, more likely to catch something worse upon walking through the door even in a hazmat suit. If you even want to be seen or go to a medical center for any form of medical care, don't go to Rush. No idea what happened nor why it was ever recommended but even upon going into the waiting room I thought I had gone into the wrong building and it was *horrifying*. Front desk staff truly could not have cared less about the dump going on nor the pain their (non)-triaged patients were in crying in pain.

They know as they told me. The pain will last at least 3 months. If you look at how they prescribed the pain meds. They expect you to be out of pain after 4 weeks. They speak out both sides of the mouth. I suffered and still suffering needlesy. I had a friend that is going through the same thing. He got his knee done . Weeks behind me by the same crew. He's in horendace pain....little help with pain meds. Sick

what the HELL are the workers doing in the back of the emergency room? my mom was at risk of a stroke and we have been waiting for a doctor for 6 hours in the "EMERGENCY" room? where tf ru guys at? don't even try replying with that copy and paste email stuff, tired of how lazy you guys are.

While presidents Trump is eliminating federal and state jobs he should consider closing this place down to save of state and government funding for this hospital. They don't do anything for the patients besides bill the insurance for their checks. No services provided besides a swab test ...no blood work nothing besides we might be able to give you antibiotics depending on the swab test. I've been sick with a respiratory infection for three weeks and it's getting worse. I've not able to breathe, chest pain and super thick muscles and bloody nose. They haven't checked the bloody nose, chest pain besides an xray, nothing for the breathing issues. I asked for a DR and they was ignored and I'm left with a PA. Mind you I've been here since 9am and it's 11:30 am and still no updates. It's funny how you have to give at least 1 star when they need NO STAR! PS they didn't even out me in a room I'm sitting in a conference room.

I don't have anything negative to say about the hospital or doctor's offices itself but please do something about the parking situation! I have 2-3 doctor's appointments a week in the 2040 and 2020 buildings due to a high risk pregnancy and I can rarely if ever find parking. Most of the time I wind up having to park all the way in the Waubonsee parking lot and walk from there. I understand that they offer free valet which is great but the line for that is usually too long that it's not worth being late for my appointment. Please consider building a garage for patients or something to accommodate the need for additional parking spots! Happy that this will be my last week of appointments.

The emergency room is the worst place you can come, I was treated terribly, these people are not doctors, they treat you like you are a criminal or a junkie, finally after I told 1 doctor and 3 nurses I do not want pain medication and that is nor why I'm here I was given a few tests and medication for be nauseous, well I was nauseous because exposure to pesticides and I was literally dying and the e r doctor if we want to use the term doctor just sent me home and said drink fluids. This place tries to embarrass you by constantly asking what year is it, what year were you born? Instead of judging, condemning, and demonizing your patient maybe try helping them. I try to never leave reviews especially bad ones, I leave reviews when I have had great service or treatment somewhere, I try not to leave negative reviews but sometimes you need to let others know and not allow yourself to be treated with such disrespect. I wouldn't bring a deer I hit while driving to this hospital, I wouldn't bring a sick animal, a person, I wouldn't bring anything alive to this hospital because it is truly the worst medical environment I have ever experienced or seen.

Easy to see why their rating is 2.3. Patient fell and injured both knees. Brought to hospital in ambulance. Incompetent ER doctor found no broken bones and insisted patient get up and walk. When the patient cried out in pain trying to stand up, finally they did a CT scan and found a torn patellar tendon in one knee, a torn MCL and tendon in the other. Patient scheduled for surgery. Surgery take 2 1/2 hours. Doctor too busy to come and talk to us after the surgery. Less than 24 hours later they try to get the patient to walk. He falls. I would give no stars if possible.

I am in disbelief at how I was treated tonight in the ER department. I took my son in because he's been sick, has a fever all day. Worried about his breathing. when we were brought in to the triage room the nurse was completely inappropriate and I felt like I was being shamed. Not only that but I felt like she wanted to roll her eyes at me. My oldest is also sick (I mentioned this because she asked if anyone else was sick at home) and she had such a condescending tone with me "well if your oldest is sick, didn't I go through this with you already?" I just said no because she didn't treat my oldest son. My oldest wasn't even there. I don't feel like my son's care was a priority or important. I feel like my son was brushed off completely. Complete lack of empathy and care for the patient. I am disgusted.

Newest update.... It is 9:46!am and i have been here for 10 hours and 16 minutes with severe head pain and back pain from falling on my kitchen floor snd hitting my head!!! Update.....currently on 8 and a half hours in the waiting room. Currently on hour 7 of being in this waiting room. This place is despicable!!!! The receptionist even said to someone "sorry this has been like this for 2 years now and no end in sight." That was from your employee. I fell at 9:45 pm on my kitchen floor, on my back and hit head on the hardwood floor. But here I sit. I can't move. They wouldn't even give me Tylenol for the extreme amount of pain I am in. Executive Administrators need to come down and spend a day in this hell, just so they can be in the general public's shoes for a day!!! This was here before I got here at 11:30 pm and it was just removed at 7:45 am.

Becca is the worst nurse in the er. They tried to get my my fluid out for some testes and couldn't even recap it. They dont even know what they doing and claiming that they dont usually do the dialysis stuff cause they're er nurse. Shame on them

Because of my husband having health issues, we have been to ER rooms many times. This time, it was for me and it was the WORST experience I've ever had. Every single person that took care of me (if I can even say that!) was so callous and very cold. I barely got any questions asked about what had happened or how I was feeling. They only took my blood pressure, asked a couple questions LITERALLY and that same girl roughly wheeled me into a room, even hitting the door as she took me in. I was there because I couldn't stand and I could barely move from back pain, (hence the ambulance had taken me there) yet when I got to the room the girl told me to just get on the bed. When I said I couldn't she had the audacity to say "well I can't pick you up!" She got someone else to come help as I painfully tried to get on the bed and that second girl said she was going to put my legs up and that it would be fast! So she just picked up my legs and threw them on the bed, without a word! They both left without even offering a blanket or saying anything. Same thing happened with the person that came in asking for a urine sample. She just expected me to go do it, never offering any assistance! I had to struggle to even pull my pants down until she got fed up waiting for me and finally just did it herself, without a word. The only person that actually even looked at me was a nurse, never a doctor! And all she did was touch my back ask how it happened, the end. The one and ONLY person that was very warm and gentle was the x-ray technician who showed a lot of compassion and helped me every which way she could. I was given meds by the lady who took a urine sample (which was left on the counter. Eww) and then everyone disappeared after that. After a while passed, the same lady came in, looked at me resting and said, "you look better, have you seen your nurse yet?" I looked better?!! After having drugs in me and not moving, I guess I looked better?! The nurse finally came in and said my xray looked fine so they were gonna discharge me. When the same "urine nurse" came to take me out, I asked if they didn't do MRI's or anything and she said "No that's just for emergencies!" Wow! So not only were they telling me I was good to go even though I was still in pain, but they also had no plan of even telling me what was wrong! My husband was very upset and asked how he could take me home like this, and the nurse wheeling me out said "well if you want I can call the nurse?" Up to this point, I had been made to feel like a burden more than anything so why would I want to continue pushing for anymore care from these people. So we left. The cherry on top was when we got to my follow up appointment the next day, the doctor saw how much pain I was in and asked me "why did you leave the ER?!" I wasn't going to go into any detail about our experience UNTIL she told me my report said "I WANTED to leave!" That was absolutely missing context! On top of the fact that all my report said was that the conclusion was muscle related, when I barely got assessed! Needless to say, I ended up in the ER AGAIN the next day, per my doctor's analysis! If I can choose, I'm NEVER GOING TO THIS ER AGAIN!

We had an emergency and waited for four hours. Some people arrived later than us and went in to see the doctor. We didn't wait for the doctor, and the wound was not cleaned and was still bleeding.

My mom is pregnant she stayed there for two weeks. My mom threw up and they gave her a shot which she said NO too. We had to call cops. They wouldn't let my dad in to Check in on her. She called my dad saying "they are giving me a shot they won't tell me what it is but I don't want it" my mom barely knows English so she said it in my language my dad said "tell them no then" but they hanged up on my dad NOT my mom but the doctors did like wtf? My mom was there from 9:00 and is staying there for two days again because they gave her a shot and now she's sick. Worst hospital ever we are working on suing them this hospital should know how to learn boundaries. my soul they taking advantage of my mother JS bc she's black

The wait time in the Emergency Room is insane. Been here for over 3.5 hours and barely anybody is being seen.

The experiences I have had at Rush Copley have been great. I came here for my annual medical visit and more recently for someone's surgery. They gave us a private room that I could stay in during surgery and during recovery period. The room has a semi private bathroom that is shared with the adjoining room. This room made the perfect office with free wifi, an adjustable desk and a comfortable recliner. I found the majority of the doctors, nursed and staff I personally interacted with to be friendly, really nice and competent. The hospital also gave me a voucher for a coffee at the cafe, and I was very impressed with the coffee. The hospital is modern, clean and beautifully decorated. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019

My mom survived elder abuse between Rush Copley, Thrive Fox Valley Rehab, and Rush Copley ER. I am recounting the night of abuse and negligence that almost killed my mom. The ordeal began at Rush Copley Hospital, when Care Manager Shannon Riser had my mom discharged to Thrive Fox Valley to recover from her stay. Rush Copley staff removed my mom from her bed 8 hours before Ridge ambulance was due to arrive, to use her bed for storage. The nurses dumped things on her bed as my mom-sick with congestive heart failure-waited in a chair for medical transport she was told would arrive at 2pm. When Ridge finally arrived at 9pm and took her to Thrive that night, my mom was exhausted from being being forced to wait in a chair all that day. The staff at Thrive-on this freezing December night-took my mom to a cold dark room, did not turn on the heat, and left her alone in only her hospital gown without any blankets or heat. My mom was freezing and shivering from head to toe, dying from the cold and negligence. When my mom called the nurses and asked for blankets and socks, the nurses were hostile. Then the Thrive nurses seized the phone from the room and had my mom forcibly removed from her Thrive room and taken back to Rush Copley. The unknown vehicle abandoned my mom in the middle of the night at the Rush Copley "Emergency Room" which was actually an abandoned loading dock. My mom was alone and cold all night until she caught the attention of an employee and social worker. The Rush Copley social worker informed my mom that she had to be sent back to Thrive. He called Ridge Ambulance to retrieve her from "Rush Copley Emergency Room" at 7 A.M. So my mom was forced to spend the night freezing on a stretcher in this garage like area that is documented as the emergency room. When I visited my mom at Thrive that morning, I found her exhausted and disoriented as she told me of the overnight nightmare she just survived. When I tried to reach out to Shannon Riser at Rush Copley, the "care manager" cut me off saying "I don't believe that to be true. I think your mom is confused." When I spoke with a director at Thrive named Chenille, she lied and insisted that my mom "called 911 and had herself taken back to Rush Copley." We are still traumatized by my mom almost being killed that night between Thrive and Rush Copley, and their denial and dismissal of what they did. As we try to manage my mom's CHF and the conditions it brings, we are repeatedly traumatized every time her care team refers us back to ER whenever a severe symptom occurs. In the latest incident when my mom could not move due to pain, I was instructed to call an ambulance, so I did. My mom was left in the waiting room chair all evening until near midnight immobilized by pain and no assistance. Then she was sent home at 3AM with very brief treatment, no diagnosis and another ambulance bill. I am at a loss for what to do when we are referred to the ER. It feels like our neighborhood does not have an ER, and this "Emergency Room" is a lobby where heart patients are sent to die.

Wouldnt take my worst enemy here. We just lost my cousin because of the negligent care of the doctors and nurses at this hospital, she had a perfectly normaly c-section, kept telling the nurses she didnt feel good and they kept dismissing snd ignoring her pleas. She passed away there, exactly a week after her c section, leaving behind her 14 yesr old son, 8 year old daughter, 1 week old son, and partner of almost 17 years. Immediately after she passed, the doctors and nurses who failed her ran and hid! The family asked to speak with them for answers, and they had the audacity to claim they were too distraught to speak to us. AVOID THIS HOSPITAL!!!

Wow, I never thought I'd be leaving a review for a Hospital. My visit started out in their ER, I was seen rather quickly for a Saturday night. It ended up being 5 broken ribs and a collapsed lung. I ended up spending four nights at Copley. Everyone I encountered was extremely friendly. Over my four nights at the hospital I encountered nurses, nurse assistants, nurse practitioners, X-Ray techs, radiologists, doctors/surgeons, maintenance, housekeeping, dietary food delivery people probably a few more titles/people I missed. These people are true saints and hero's, I've never given much thought to what they do as I'd never been admitted to a hospital for anything in the past so I really have nothing to compare it to. I didn't encounter any bad attitudes, even when I was probably being grumpy or difficult(I really tried not to be) myself. I don't remember everyone's names but just know I'm very grateful for your professionalism and the care you all provided me. Thank you.

I must go on the record to say that the Urology department at Rush Copley Hospital is by far, the best group of Healthcare professionals on earth(of course, that would be besides my own office) Dr. Huang and his team went to great lengths to help make my mother's time with them as pleasant as possible. I would like to say LOUD and clear THANK YOU ALL, your kindness and compassion were greatly appreciated. To the public, should you find you're in need of a urologist, look no further than Dr. J. Huang 2020 Ogden Ave suite 325. Have an AWESOME New Year!

In emergency room with my husband. Short wait, great professional and caring service! We are very happy to be at such a great facility.

Cardiology says I need surgery ASAP but wont call back and when I call no one can schedule me for months because they cant find a anesthesiologist to fit their schedule. Don't get sick when its inconvenient for the doctors you might pay for it with your life.

I have been in the waiting room for 2 hours and someone urinated on the floor BEFORE I got here and it still hasn't hasnt been cleaned up. this is nasty for a hospital. wait time is normal but ewww

Do not go to Dr Ali, I have been permanently physically deformed by him and his staff. To note: Rush did not care and said I guess you have to go for malpractice, so if I ever have enough money to sue for that I will.

My experience at this hospital left a lot to be desired from the extra small rooms to the unprofessional doctor designated as primary for my husband. The doctor told my husband that he was dying and how him how did he want to be treated. All if this took place without a family member present. This of course made my husband's attitude changed to one of becoming very depressed and afraid that the doctor was going to stop treatment and allow him to die. Mind you, I was at the hospital everyday but she waited until I was not there to make this negative prognosis. Within 3 days my husband died. I know he was sick however, this blunt statement did not help him in trying to get better. I strongly urge physicians like this doctor to take a class on how to approach patients of all levels of sickness and to be sure to include the family member first before approaching the patient when he or she are alone and vulnerable. The layout of the hospital is horrible and the only inviting space is the main lobby. In all, I am rating this hospital as the worst one I have ever been to.

The inept physicians do not know that gas on an imaging study equals your patients life is in danger. The non staffed physicians that have privileges from Dreyer clinic do NOT even open medical charts. The physicians are more concerned about character assassinations rather than following the standard of care! They must sweep the bottom half of the med school classes to employ their cesspool they call a hospital. I hope that anyone who goes here has advanced directives before they are admitted!

5 hours and no room in site. Doctor sent us here immediately, but I guess they didn't get the memo, because all we got was a seat in the waiting room and ignored or brushed off when asking for a update. F#€* this place and the entire staff at the ER.

My husband had a stroke and was admitted into Rush Copley Aurora, Ortho/Neuro. The doctors were all great but the nurses were very rude. One night after being given medication, my husband started to have hallucinations. He called me at 8am and I told him to call the nurse for help. While I was on the phone, he explained what was happening to the nurse. She kind of dismissed what he was saying. When I arrived at the hospital, I overheard the nurse Kayla in telling the doctor that he came in with blurry vision and now pretending to have hallucinations. I interrupted her and explained that wasn't what my husband said. Yes, his vision was always blurry but he never had hallucinations. Afterward, the nurse Kayla refused to respond to us. Instead she sent a student intern or medical assistant. By noon we were told you are being discharged. I replied," we are waiting for neurologist and heart monitor. The medical assistant told me Kayla canceled neurologist and she didn't know anything about a heart monitor. I replied that we are not leaving without a heart monitor. We then requested to speak with the head nurse. After speaking with us the head nurse call the neurologist and we spoke to him. She also had staff come in to place heart monitor. Nurse Kayla was sent to complete discharge. I asked if the prescription for blood pressure medication and insulin was sent to Walmart. Kayla replied that No medication for his diabetes was prescribed by doctors. I said, " I was told he needs this medication." With a dry response kayla said that he has an appointment in 2week to see a Diabetes Education and she will give him the medication. We had no medicine and no primary care doctors. I call Rush Copley the next day to find a primary care doctor. I'm so thankful that a Rush Copley operator spent the time to help me find a primary care physician with an new patient opening that day at Rich Copley medical center. The doctor at Rush Copley medical center was completely surprised that NO medication was give to us upon discharge. The nurse at this hospital are horrible.

Took my baby without telling me what was going to happen and didn't allow me to follow. When apologizing for stealing my baby answered cell phone in the middle of me talking about why it was wrong.

Is horrible to delivery a baby in that place, the rooms are very small they don't cleaned, poor treatment some nurses are nice but lot of them very racist, rude, they don't have nursery. Please don't deliver there.

I was admitted with a stroke on May 14th. I spent 4 days there and was hit with a whopping bill of $91,000. I'm on Medicare (over 65yo) and they agreed on a bill of approximately $12,000. Two years earlier I went to the ER complaining of a severe headache. Another $10,000 ER bill for a pain reliever but no relief, another doctor diagnosed shingles in about five minutes but by that time my cornea was damaged, and I"ve gone to UIC since then to save the cornea. The third is the PT and OT billing. How about $1200 per visit? I wasn't making progress and switched to Dreyer, In two sessions, I was walking short distances. My advice if you have a stroke, go to St. Joe's in Joliet. They have advanced therapy and outstanding rehab. I spent 46 days there with the best care ever and no crazy billing. STAY AWAY FROM RUSH COPLEY. It looks good on the outside but there's nothing on the inside for advanced care.

Horrible treatment from the front check in area. Very disrespectful staff every time I've been to this hospital. Brought my boyfriend here with severe abdominal pain and other Appendicitis symptoms. Finally took vitals, told him its prob constipation & sent us back to the waiting room and we sat for 2 hours as his symptoms got worse. Awful emergency room/Hospital! Hour 3 they finally call him back for his CT Scan because i finally say he's getting even worse!!!! This should have been treated as an emergency when he could hardly walk into the ER!!! Terrible! 3rd bad experience here and I will drive past here, to Naperville where it's always obvious they care.

Was told I had a panic attack and later found out by my own research and my therapist that I had a fucking stroke. Don't come here with even if you're dying go somewhere else

They have one Dr in the ER. Bring a cooler full of food and beverages. Cause you're gonna spend over 5 hours waiting to be seen. As a matter of fact, they have 5 times more security guards than doctors!

I'm never coming back ever again! My father right now is suffering from ''vertigo'' Earlier today, me, my mum, and my brother wanted to visit our father to check on him and give him some food. We put on our masks because of Covid-19 regulations. Which I mean? Come on do we really need the masks?! As I was saying, My parent and sibling came to the lobby to sign in and the nurse said no minors can come in. If your really that scared of minors coughing and sneezing, WHY ARE YOU A DOCTOR?!?! My mums blood boiled while my younger sibling cried his eyes out because he missed his dad. If you are wondering where this is. Its the Aurora, IL area

Came here once before in the ER a while back and vowed to never come back because of how rude the people taking in patients were/are. Unfortunately, this second time my wife had to come here for emergency C-section Instead of our planned hospital. After the baby was born, we were moved down to NICU. The nurses were amazing and if I could, I would give just THEM Five stars. Want to know what stress is? Put a husband, wife and newborn in a dingy 6x6 room with a disgusting cruise ship style bathroom and furniture that is clearly 20 Years old. (I have photos) News flash, Rush.....men are not second class citizens when it comes to having babies. We still need a semi-comfortable bed to sleep on and maybe not some sheets/blankets that I used back in the 90's in boot camp. The couch/bed was a two seat couch that folded down into a "bed". Problem is, the "bed" is an old, very used couch cushion with previous tenants stains all over it. Its next to a window, where right now in winter it's ice cold. You could literally feel the cold air! Also, how about putting a chair or reclining chair in there as well. What are we supposed to do when mom wants to rest? I'll tell you...we have to turn our "bed" back into a couch to sit up and take care of baby and then put it all back together when baby goes back to sleep I wouldn't recommend this place to anyone. I write this now, as I sit in a random waiting area in a more cushioned chair than the "bed" in our room at 2:38 am. Can't wait for this bill to come in. Thanks for the memory, Rush!

Wing A in hospital is a disaster. Went to visit a loved one multiple times through his duration of his stay. He was very confused, heart monitors off, fall alarm off, trying to stand up. I yelled out to the nurse (Bianca) in the hall for help and she stood there staring-she's lucky I didn't get hurt trying to get him to sit down as that would surely be a liability to the hospital. He needed to go to the bathroom so I stepped out as she went in, she put his gown and heart monitors on before walking back out. He still needed to go to the bathroom. Proceeded to ask Bianca to either provide help or find someone who could and she ignored me (multiple times) since this was "not her patient." I've never witnessed such ignorance for patient safety from a floor nurse. The other nurse we met, Esmeralda, was great, understanding, and patient

Went to Rush again checked in at 4:30am did not see a doctor until 7:30 after being told the doctor would be right in several times. Stuck us in a room at 4:30 but not doctor until 7:30. When the next shift changes nurses came in ( didn't know we had to wait for shift change) they told us it was shift change time, so that is why we were waiting so long. The first nurse did not mention this, she just kept saying the doctor will be right in. At least the first nurse was nice, the next shift brought two new male nurses in, they were so rude, not compassionate at all! The two new nurses even laughed to each other when we told them we came in at 4:30 am! When driving to Rush my daughter warned me about past experiences, but thought maybe they had changed, but they have not! Don't go here for ER care, go to Edwards, way better care and a staff that cares!

If I could leave a zero star review I would. Canceled my appointments twice with no rhyme or reason. Have been waiting for months to see a doctor for a pressing issue. Incredibly unprofessional and rude staff.