Jay A.
Yelp
Delayed review but when I first tried out this place a couple of weeks ago, I ordered Lechon Kawali, Dinakdakan and Ube Iskrambol.
Lechon Kawali: So crispy and delicious! The plate is big enough to feed 2!! Would recommend getting this
Dinakdakan: This was my first time trying this dish anywhere, so I didn't know what to expect of it, however I know for a fact it did not "Wow" me. I guess it's like sisig, and I would prefer sisig instead
Ube Iskrambol: very sweet and flavorful! Would recommend (over the dubai cups) if you are looking for a good treat
For this visit, it took about 20 mins for our order, and there was just 1 person ahead of us. The lady apologized for the wait and threw in some delicious lumpia for our patience
My second visit was for just 1 chocolate strawberry dubai cup. When we arrived, there were 3 individuals ahead of us (noting from observation that their orders were 1 order of food, 2 orders of chocolate strawberry dubai cup) We were told our wait time is 10-15 mins. During our wait, apparently 1 person had ordered on the phone, pushing everyones orders back (this person ordered 4 dubai cups, 3 iskrambol) When that order was finally done, the person ahead of me who ordered food also got their order, leaving the other Dubai order plus mine. This was already about 15 mins of waiting. The lady saw me standing and asked what my order was, I mentioned 1 Dubai cup, then she proceeded plating an order for this guy who came in to pick up his food, which was probably ordered after I placed my order. A lady then came in to pick up her call in order also (2 dubai cups). The lady then called out for 1 dubai cup, and as I went to pick it up, i noticed the girl before me was still waiting and it turns out that was her order. So I'm waiting still and the guy picking up his food decided to order a dubai cup. The lady then called for her coworker to finish plating the guys food who came to pick up bc she had some Dubai cups to make. Does no one else know how to put together the dubai cups? Is she the only one working? So she made 1 dubai cup (which was originally going to be part of the lady's order of 2 cups) placed it on the counter and she asks the guy who is ringing up people how many more cups she should make and he said "2 more". But wait, the lady is waiting for her 2 cups which was supposed to be ready at 6:20 , and the guy ordered one cup last minute, but there's also my order. Should be 4 orders, right? So I questioned the guy asking if my order is included because she's waiting for 2, he just ordered 1, and I've been waiting for my order since I placed it at 5:55. He told me the lady's order was already supposed to be ready at 6:20, (it was about 6:25 at this time) so I said so when is my order ready because I been waiting since 5:55. The lady making the cups stepped in after hearing the conversation and said that my order was placed before the lady's phone call for her 2 dubai cups, so I should get the one that's on the counter. He apologized and gave it to me. Finally, after 30 minutes, we got to try their take on this trending treat, and to summarize, it was just OK. It was cute with the little gold flakes, but it tasted like straight Nutella and maybe 5 strawberries. Not so much pistachio flavor in it. It was not worth the wait and would not recommend.
Overall experience: I believe this place has potential since it is fairly new, I think. They should definitely work on prioritizing and keeping track of orders and maybe hold off on call orders until they have a better system in place. Or maybe designate 1 person to do the cups since it literally took her less than 5 minutes to put it together, and with the high demand of this dessert, it would really alleviate the long wait times, since food orders are another waiting game.