Laura S.
Yelp
I'd give this place one star if it wasn't for the books. One thing about the place I can say is good, is the selection. However, they have no inventory system and if you want to find something, they actually have to look in like 100 places. I don't have time for that, I'll just go to Munro's or order from bookdepository.
The thing I dislike most about this place is that the people that work there, at least a lot of them, are fake-nice. Some are great, but when I go to a bookstore I don't want to be asked every 10 seconds if I'm finding everything I'm looking for. If I want help, I'll ask. If i wanted to be harassed I'd go to Chapters - hell, even they don't do that anymore! Seriously, it is nauseating. I just want to browse.
And what's with the doors open in winter, it is always cold - I felt bad for people at the cash desk.
The whole place has a dirty, squished feel to it. Like, it feels like a really big but crappy thrift store, except you can get pocketbooks at thrift stores for like, a quarter, but here? You pay like $4-5. For a shitty mass market paperback! I laughed when I first saw the prices for those things. Nice trades or hardcover, sure, but mass market? Laugh laugh laugh. The shelves are so high you might as well collapse from vertigo now. I never stay long as I start feeling naueous.
I've been here enough times to have formed a pretty strong opinion. Why go if I dislike it? Because I still like books. Sometimes I really want to see if something might pop out at me. But mostly I go just to browse and get ideas - that is, until I get annoyed with people bothering me. And the following is why I actually do not go there anymore:
Seems like they have a large staff turnover rate, and I'm not surprised. I wouldn't want to work in that icebox either with a bunch of phonies. I know a couple of people who have worked there and they are pretty unethical in their treatment of staff. All about the customers, just like a big heinous corporation. Might as well go to Wal-mart! I like supporting local businesses, but only if they are ethical - in their practices in regards to environment, staff, AND customers. You lose, Russell Books.