Mari C.
Yelp
I have been a loyal customer of the several locations in Marin, but last Wednesday I received the worst service ever at the Larkspur Landing Cafe. I ordered a bowl of soup to go. I received my order, and when I went to the car, whoever put the order together didn't close the lid properly. The soup was so hot, it was raining, the paper bag didn't help either, and the scalding soup went on my lap. It burnt my leg, and although it was painful, I was relieved I didn't hand it to kid that was in the car with me otherwise it would have been worst if my child got burnt with the hot soup. I couldn't do anything because I had jeans, and the soup was everywhere, it was horrible and it left a red burn on my leg.
I called the cafe, and told them to be careful, they need to be prepared to hand off hot prepared food, the markets, they put a tape to secure the lids. I explained this to the man on the phone, he said he would be refunding me my money, and to have a nice day. Really? I just told him I burnt my leg with the soup, and he is repeating some verbatim, have a nice day?All my clothes got soiled, and the worst was the car, thick soup every where. It needs to go for detailing.
I left a message with the corporate website, and the response I got? Do you want to subscribe for news?