debbie k.
Yelp
Very very disappointed in out latest trip (only the 2nd) to Ranch House. Granted, it was on a holiday--4th of July. A wait was expected. They told me 30-45 min but it actually was about 10. Now I wonder if it was to discourage waiting. Anyway, got a table for 2 in good time. There were several long tables of 10+ patrons. Not a huge place to begin with. Waitress came & got our drink order. Brought our drinks and then took food orders. I noticed a couple at the next table who looked like they had been there awhile. I wondered what they had ordered that could take so long. The wife kept fanning her husband, so I thought he was just hot. I was too. I heard their waitress tell them it was on its way. The poor man eventually had to eat a banana out of wife's purse; he must have been diabetic. Still no food.
We arrived at 12:30. At 1:30 still no food. Waitress brought free tortilla chips and a weird hot(temperature) brown salsa. Why was it brown?
2:15. Still no food. She refilled my Diet Coke. I'd already pounded a Dos Equus earlier.
2:30. Food comes. Big giant cheeseburger with A-1 and bacon and 4 onion rings. I saw on the menu an order was 8. I didn't say anything. We needed more pickles (they bring lettuce, tomato, onion & pickles on a separate plate after you order). We'd eaten the pickles waiting for our orders. And I needed a knife to cut my burger in half. No waitress around.
I got up and went to the station where they keep the lettuce and served myself more pickles and asked for a knife. Got a rolled set of flatware different from the one that I was given initially. It had a steak knife!!
So we proceed to dig in. Mine was wonderful. Crispy breaded onion rings, burger cooked all the way through like I like it. Nice soft bun but not too soft that it falls apart. Son's burger was the mushroom Swiss. It was cold. After all that wait, I said I'm calling the manager. Waitress never checked on us, they were all grouped around the window awaiting food orders. They knew service was s**t. Never did see a manager walking around. So I called the waitress over, sent the plate back, she apologized, and we wondered how long this was going to take. But in less than 5 minutes, here it came, a fresh burger, steaming hot. It's not the waitress's fault. Son was wary cause he's worked in restaurants, he's seen what goes on in the kitchen to food that gets sent back. Not in every restaurant, but it happens.
The bill came to $36 and I left $6 tip. That table should have turned over twice in our time there.
No explanation of why the wait. Let too many cooks off for the holiday? Grill down? Ran out of hamburger meat? I don't know. We left that restaurant at 3:00. Don't know if I'll ever go back. Certainly not on July 4th!!