Regia S.
Yelp
My husband took me here for Mother's Day. And so much went wrong. However, the manager did make it right. So that's good.
And to start off on another positive note, the busser Corey was very good. He was polite, and always knew exactly when to refill our waters. He never came to soon or too late. I hope he works his way up to becoming a server.
Anyway, the experience started off with us being sat directly under the air conditioner vent. It was blowing so hard that even the curtains behind me were moving. My husband asked the hostess if there was anything that can be done about it. She basically said no. It's too difficult to adjust the temperature and, because it is Mother's Day, they are too busy to move us. She showed no concern and was kinda rude about it. After about 20 minutes, I couldn't take it anymore. I was at the point where my nose started to run, I was sneezing, and my daughter had goosebumps. It was just way too much cold air blowing down directly onto our table. I decided to go to the hostess myself and let her know that we need to switch tables since they can't turn the air down.. And just to be clear, I am not the type that expects them to shut the whole air conditioner off and affect the entire restaurant just because MY ONE TABLE is cold. Asking them to turn it down was a request not a demand. But also in several different ways, we let the hostess know we were OK with going back to the bar area to wait for another table. Anyway, when I approached the hostess about moving tables, she was visibly annoyed, and with an attitude said the same thing to me that she said to my husband. Luckily, the manager overheard the conversation, before things got heated (because yes I was pissed at this point. The hostess acted as if I was bothering her. And I know for a fact she could have seated us somewhere else). The manager immediately apologized. She even saw where we were sitting and commented on how the curtains were blowing. She turned off the air conditioner WITH NO PROBLEM AT ALL!!!! And was very apologetic. Honestly, that apology and show of concern made a huge difference.
Moving on:
-Appetizer and salad didn't come out for over 40 minutes. Every time we mentioned it to the waitress, all she said was, "it will be out soon". And never seemed to care even when it had been way too long. An appetizer or salad should never take 40 minutes.
-Never refilled our bread. With a party of 4, the bread was basically gone the second it touched the table haha! So there was an immediate opportunity to refill that.
-Mac & cheese was dry, burnt, and soupy all at the same time... #HowSway (see the attached video). When we asked the waitress about it, she said that is how it always is. And when I said "it's supposed to be soupy like this?" she said "Yes. That is our cheese sauce". She was very adamant about that, to the point where she didn't even ask if we wanted something different. We've been coming to this restaurant for over 20 years, and never have we ever seen the mac & cheese look like that.
-We ordered our son's steak medium, it came out rare.
-The sweet potato casserole was on point though. So at least we enjoyed that. And so was my shrimp and salmon dinner.
They did take some things off of our bill. And when we addressed issues with the manager, she was very receptive and apologetic about it. Unlike the waitress and the hostess who didn't seem to care.
The manager sent us a gift card to come back. If we do, it will probably be at a different location. Although the manager was super awesome, it is the other staff that we typically have to deal with. And this one just gives me a bad vibe now.