Sherreigne 1
Google
Going to Ruth’s Chris for Christmas was one of my gifts from my husband. I love a good steakhouse, and after my experience at Marcel’s in Atlanta, my expectations were understandably high.
Reservation
The waiting area assigned for guests was small and extremely noisy, largely due to the hostess staff gathering and having unrelated conversations. Making a reservation felt pointless, as we were not seated until nearly an hour after our scheduled time.
Dining Experience
Once seated, we were told the bread had just gone into the oven and that we would receive some once it was ready. However, we watched multiple surrounding tables receive bread while we did not. Our waiter, Chris, went missing, and we eventually had to ask another waiter for bread. When it finally arrived, it was underbaked—pale and doughy in the center—and clearly needed another 3–5 minutes in the oven.
We then experienced a lengthy wait for our entrées. When the food arrived, the presentation was extremely off-putting. One server explained that butter had splattered onto the rim of my plate and stated that it “wasn’t her fault.” Unfortunately, my $72 T-bone looked as though it had been served on a dirty plate. Simply wiping the rim before serving would have taken seconds and made a significant difference.
Additionally, my husband’s waiter promised to refill his drink but again went missing.
When the manager came to our table, he offered a very dry apology and essentially excused the poor plating as normal. Ruth’s Chris markets itself as an upscale dining experience. When guests pay premium prices, they expect premium service. Instead, we received less—less courtesy, less attentiveness, less quality, and no attempt at meaningful compensation.
We are typically very generous tippers, especially during the holidays, often tipping 40%. However, the only tip I could leave after this experience is this: better business practices are what keep customers coming back.
Unfortunately, we will not be returning.