Jerrica Tompkins
Google
I was genuinely excited to visit Ruth’s Chris in Long Beach to celebrate my friend’s birthday, it was her first time dining there, and we were both looking forward to an amazing meal and experience. Unfortunately, the evening turned out to be quite disappointing.
We ordered the special: my friend chose the steak, which arrived overcooked and dry, while I had the baked chicken, which wasn’t even warm. After waiting more than 40 minutes for our entrees, it was frustrating to receive food that looked and tasted like it had been sitting out. At a restaurant known for its quality and attention to detail, this was very unexpected.
The service, while polite, was noticeably inattentive. Our server rarely checked on us throughout the meal, and my friend had to wait a long time for a simple drink refill. Small details like that make such a big difference, especially at a fine dining restaurant with premium pricing.
I also want to share a more personal note, as a woman of color, I sometimes hesitate to voice concerns in upscale dining settings because I don’t want to be perceived as difficult or overly critical. But this experience truly missed the mark in both food and hospitality, and I believe honest feedback is important for improvement.
I can’t say I’ll never return, as I’ve heard many wonderful things about this location, but this visit left me very disappointed. I truly hope management takes this feedback to heart and ensures that future guests receive the quality and warmth that Ruth’s Chris is known for.