Nicole C.
Google
Cash only, Scam likely
I have been a long time patron of RUTT’S. They’re voted #1 hot dog in the US for good reason. Whenever I have out of town visitors, we always make a stop there during the stay to grab a dog and an entree. The menu is very extensive, and everything is done well.
Tonight I was extremely disappointed to have been swindled by the bartender. I entered and placed a Togo order. First I was told, I needed to go to the walk up to place Togo. I explained I was having items in house while I waited for the order and the bartender reluctantly took my order. Within 20 minutes my food was ready, I asked for the bill, which was higher than I thought it should have been, the beer was written down as $8, but I paid it and left. (Note- I tipped on the full amount, even tho I only had a beer and dog at the bar.) when I got home I had the thought to call and double check the price of the beer I ordered, and was told the mug (not a pint) was $5.40. Per the menu, the dog $3.05, the duck (to go) $18.70, and the beer as explained $5.40. Totaling $27.10. NJ sales tax should have been about $2. Total should have been around $29. I was charged $33 and change. The bartender had charged me $8 for the yuengling, which again is a mug NOT a pint. Of course when I asked, he said it ‘looked’ like an 8 was written but it was a 5 and it all added up. It only added up to the $33 charge IF he did indeed overcharge me for the beer. I am positive this was done intentionally. Perhaps he thought I wasn’t going to tip, as it was a to-go order and he wanted to ensure he was taken care of? Perhaps he inflates all bills on customers he doesn’t recognize? I gave the establishment the chance to own up to the error, and they failed to do so. I am in no way saying not to go here, as I’ve been going for 30 years and have never had an issue before now. Just be mindful that there are dishonest employees at the establishment and with cash only, it’s unlikely you’ll get a resolution to being swindled. It’s only $4, but it’s the principle.