Steve
Google
The entire leasing process at Ryder Revere, managed by Styl Residential, has been one of the most unprofessional, disorganized experiences I’ve ever had with a property management company.
From the beginning, phone calls went unanswered and emails were ignored for days at a time. The only way to get basic information was to physically go to the property. I even scheduled a tour for a Monday at 9:30 AM, arrived on time, and was told by a maintenance worker that the leasing office is closed on Mondays. From the start, communication was inconsistent and unreliable.
Information provided in person by Alex (Property Manager) and Martin (Leasing Manager) was later contradicted by corporate representatives, creating constant confusion. It took over a week to correct basic errors in the lease, something that should take minutes. Pet documentation was mishandled, concession details were incorrect, and move-in logistics were repeatedly changed or left unconfirmed unless I followed up multiple times.
My original move-in date was scheduled for 12/15, but management failed to provide access to the building, unit, garage, or required keyless entry systems. Because of this failure, the move-in date was pushed to 12/20. Even then, access emails were delayed and required repeated outreach on my end.
When I finally arrived on 12/20, the unit was not delivered in a habitable, move-in-ready condition. I observed live and dead insects throughout the apartment, including near the window and vent areas. Garage access had still not been properly provided, and the assigned parking space was already occupied by another vehicle. Due to these conditions, I did not move in or occupy the unit. Only a few items were briefly placed near the entrance before the issues were discovered.
I immediately notified management in writing and requested inspection and preventative pest treatment prior to occupancy. Despite multiple follow-up emails documenting the situation, there was no timely response, no confirmation of service, and no acknowledgment of the seriousness of the issue. The entire management and leasing team was included on all correspondence and still failed to respond or clarify matters they had previously discussed in person.
Ultimately, because the unit was never delivered in a habitable condition and management remained unresponsive, I removed all items, returned the mailbox key, and formally surrendered the unit. Even at that point, communication remained lacking.
This experience showed a complete lack of organization, accountability, and basic professionalism. If the leasing and move-in process is handled this poorly, I can only imagine how actual residency issues are treated.
I strongly recommend anyone considering this building proceed with extreme caution. There are many nearby properties that manage to communicate clearly, honor move-in obligations, and treat prospective residents professionally. Unfortunately, that was not my experience here.
