Allie W.
Google
We have been regular visitors to this coffee shop during our trips to Denver for years, and it has typically been a pleasant experience—until this profoundly disappointing and unacceptable visit, which stands out as the worst by a wide margin.
The interaction began poorly and escalated quickly into something far more troubling. As my husband attempted to place his order, the barista (a young woman) repeatedly interrupted him, talked over him, and ignored his presence entirely. She then laughed dismissively at his effort to order and turned directly to me, asking only for my order as though he were invisible. This came across as overtly sexist—prioritizing my input while deliberately sidelining his, in a clear display of gendered dismissal. When she still showed no sign of properly taking his order, I had to repeat it for him myself—only for her to brush it off with indifference and snap back at me that she “has his order.” Such blatant disregard for a customer, combined with defensive rudeness, is indefensible and reflects poorly on the establishment’s standards of service.
While preparing the drinks, she repeatedly licked the top of her hand in an unhygienic grooming-like manner and made no attempt to wash her hands afterward, despite handling cups, lids, milk pitchers, and other surfaces that directly contacted our beverages. This complete lapse in basic hygiene standards is not merely careless—it is genuinely concerning.
The drinks were equally subpar: weak, poorly balanced, and far below the usual quality here. Most outrageously, my husband’s flat white arrived only half full—an absurd and insulting portion for the price.
We come here because it is close to our house when we visit and it is usually great coffee. We will for sure not go back and do not recommend someone going here.