Alvin P.
Google
⭐☆☆☆☆ Disappointing Experience After 10 Years
I visited Aura Spa over 10 years ago and had a wonderful experience back then, so I was really looking forward to returning. Unfortunately, today’s visit was the complete opposite.
We booked a couple’s massage and walked in without being asked what type of massage we wanted. I mentioned that we wanted to use the sauna and have a nice massage. The sauna was extremely hot — almost unbearable — and when we went to shower afterward, one of the shower heads was covered with a black plastic bag, which didn’t give a good impression of cleanliness or maintenance.
The massage itself was very disappointing. The women who worked on us didn’t actually massage us — they mostly patted our backs. At one point, one of them stood on my back, which was extremely uncomfortable and felt unsafe. I had to ask several times for her to actually work on the tight areas and knots instead of just patting me.
Overall, the experience was far from relaxing or professional. The only positive part of our visit was the receptionist, who was pleasant and welcoming.
I really hope Aura Spa takes this feedback seriously and makes some improvements, because what used to be a great place has really gone downhill.