Natzadiva
Google
Deeply Disappointed by Service and Food Quality
This was our first time visiting Steak 44, and I was highly disappointed with our experience. I had been looking forward to dining here for months based on the five-star reviews, but our meal ended in utter disappointment.
When you pay close to $500 for two people, you expect top-notch service and food unfortunately, that’s not what we received. My husband ordered the butcher’s cut of Wagyu medium, but it arrived rare (maybe medium-rare) and even contained bone shards. My lamb, ordered medium, also came out rare and with a side of asparagus I did not order (I had requested spinach).
When I mentioned the mistake, I was told they could “fix it.” I didn’t realize that meant they would take my plate with sides to the back, reheat it to 500 degrees, and return the *same food* on the *same plate.* That’s completely unsanitary. Meanwhile, my husband had to eat alone on his undercooked steak while I waited for my reheated meal.
To make matters worse, the manager, Blaze, showed no sense of customer service. When I mentioned the undercooked food and bone shards, he said, “that happens" and offered to reheat the old plate and bone shards, instead of apologizing. He offered dessert or prosecco to make up for the vegetable mix-up and undercooked food, even after I told him we don’t drink prosecco or eat dessert. I asked that he instead remove our drinks from the bill , which seemed fair, but he gave a smirk and walked away without confirming anything.
The waiter returned only to say the vegetables were comped. I had to *ask* for Blaze to come back, and when he did, his attitude was dismissive and condescending. He stated they don’t comp food or drinks even after such a poor experience. After going back and forth, he finally said, “beyond my better judgment, I’ll take the drinks off,” snatched the receipt, and walked away.
At that point, I couldn’t help but wonder if his behavior was influenced by bias. I truly hope that’s not the case, but the lack of respect and dismissive attitude made me question whether we were being treated differently being a minority.
Our total was still over $400, and though I was appalled by the service, I still tipped 20% because I refuse to be labeled as “difficult.” I just want to be treated equally and with respect.
**0 stars for Blaze’s management and for the meal he failed to rectify.**
This was our first visit — and unfortunately, it will be our last.