Maria M.
Google
I’ve been here 3 times before tonight and have loved this place. I invited my friends out tonight to celebrate a new milestone for my friend and even called when they first opened to make a reservation because I knew we had a big group. They said they could accommodate us, so we show up for our reservation and the hostess tries to tell us she doesn’t have a reservation even though I saw it on her whiteboard and pointed to it. They then sat us in the back of the restaurant and our server was a new girl who had a major attitude. As soon as we sat down, she said “ Can you guys just be on one check because splitting checks is hard”. Every time we tried to order a drink, she would only take one order and then walk away. the amount of times we had to call her back over to get other people‘s orders was actually insane. Then when we placed orders for our food, I was making an order to go and asked for my ACP with no peppers and she looks at me and goes. Have you been here before? And I said yes I have, to which she responded. Does the ACP even have peppers? To which I said yes it does. She then followed up with. Oh well I’m new here. When all of the food came out and she brought me my to go order it wasn’t even in a box. They put it between two paper plates, even though I saw all the boxes they had in the restaurant. I then asked for my check because I had to leave and she said sorry I put it all under one. I said can you not just split off mine? And then she just walked away. The service was so poor, orders were screwed up, one of my friends asked for more chips and another asked for salt three times and never got it. I really wanted to show my friends a restaurant that I thought was really good, but it turned out to be a huge disappointment. I will not be returning to this restaurant in the future which is a shame because I’ve never had a bad experience before today. The server and hostess both need to check their attitudes and learn something about customer service. I’ve never been more disappointed in a restaurant. Also, to add, we were the only people in the restaurant, so there is no reason that we shouldn’t have been given good Service.