Alice G.
Google
I really really had high hopes for this hotel. The location is absolutely phenomenal - right in the thick of the downtown area with easy access to so many things. The room was really nice and the AC worked really well.
The major issue was not being able to take a hot shower in the morning. For FIVE MORNINGS IN A ROW, my shower was lukewarm at best, with spurts of cold water (and I know I was using the shower correctly because I was able to take longer hot showers in the evening). I spoke to reception about it repeatedly, and they said they were working on it repeatedly. The day before the end of my trip, I asked if they could offer any kind of discount, such as one night free.
When checking out, I was informed that they have a business to run and couldn't offer any kind of discount or refund. They also said no other guests had reported issues, and acted as if I didn't know what I was talking about. After more discussion, reception begrudgingly offered to cover the single breakfast I'd had (18 euro). EXTREMELY disappointing, and because of this, I would not stay here again.
I will also note that the breakfast is extremely underwhelming for 18 euro.