The Best Hat Store

Recently ordered a AHC 100x in steel from these guys and man did it ship and arrive quick. Ordered Christmas eve and arrived the day after Christmas. I am only about 5 hrs away, but still was fast. Was very pleased with the hat and they answered all my questions over the phone. Had it shaped locally, but in the future I wouldn't hesitate going in person, now that I know they have world class hat shapers. Would definitely recommend seeing these guys if you want a new american hat!

The BEST experience for our 1st Cowboy hat purchases!! My husband and I were greeted by Camby (?) and she helped us with our sizing and color selections. She was very patient during the process and answered all of our questions. Once selections made, Ryan and Jesse took care of us at the “hat bar”. Both were awesome to work with! We both chose cattleman style, and I allowed Jesse to work his magic with the brim. I chose the pecan color, and my husband chose midnight blue. We were both very pleased with the end result & the experience. We arrived around 10:45-11am on a Friday and it was a steady crowd, so pack your patience to work with the gentlemen at the hat bar. Great customer service & we absolutely LOVE our hats!!!! And they offer Veterans discount!!!!

his is certainly a fantastic hat store for anyone living in Texas who wears a hat every day. We had considered buying a Stetson as a kind of souvenir to take home. We had already looked around in the tourist shops in Fort Worth, but weren’t really satisfied with the selection there. Then we came across the recommendation for this hat store and thought: let’s give it a try – surely they’ll have better prices and a wider selection. And indeed, the selection was outstanding. The service was excellent as well – very attentive, great staff, and extremely helpful. We were able to take our time, look at everything in peace, and got good advice along the way. What surprised us, however, were the prices: around $400 for a standard felt hat, and even $220 for a simple straw hat. I’m sure those prices are fair and justified given the quality, but for us they were simply too high. As a result, we didn’t buy any hats here. All in all, I would say this store is highly recommended for anyone who needs and wears a hat every day – but for us as tourists, it wasn’t the best fit. We later found some very nice felt hats, also made in the USA, at a fairer price point in Houston (as I described in another review).

Jace was absolutely incredible! My boyfriend and I came in to get our cowboy hats, and he made the entire experience so personal and memorable. He took the time to help us choose the perfect color, ensured the fit was just right, and shaped each hat specifically to our heads. You could tell he truly cares about his craft and his customers. He made us feel confident in our choices and turned what could have been overwhelming into such a fun, special experience. We will 100% be recommending Jace to our friends and family, and I already know I’ll be back to see him for my next hat. Best service, best experience — can’t say enough great things!

By far the worst customer service experience I have received in a hat store. No one greeted us, we were looked at by employees and ignored for a while. People would walk in and they were greeted immediately. We were skipped several times till we finally asked for service. While being served they didn’t seem to want to help. Another Hispanic family entered the shop and had a similar situation. Not inputting race as the problem. Just stating what happened. We decided to go to another store were we purchased over $2000 worth of hats for me and my family. I would not recommend coming here at all since the customer service was so poor. The hats did look amazing, but the experience was not worth it. The worst part is they expect a tip with that awful service.

The experience that I had at The Best Hat Store was great. Everyone was so friendly and took care of us. Jeremy shaped my hat and did an excellent job of making sure that it was fit correctly and looked great. I am very happy with the experience I had.

They earned all five stars last time when I bought a straw hat. It looks amazing and was shaped to perfection with a minnick crown and a JB Brim. For my felt hat I had no doubts and put in my order on a Thursday and I had an inquiry about my order which was ignored. By Tuesday of the following week I was still being ignored. I asked them to follow up with the question that I had submitted previously .They finally had a cold response and slightly snarky and not their typical customer service that you would expect from the flagship store owned by the same family that owns American hat company. After having to repeat my original question they simply came back and said that the felt hats run small instead of answering my question they just passed the buck and I got the impression that they didn't want to deal with me. It was a very bizarre response to make a blanket statement that all the felt hats run small that's not a disclaimer that they put on their website and that was the first time that I've heard this. If there is any discrepancy in sizing it's usually between different brands but not within the same brand I got a professional opinion who was in agreement at another dealer. I requested a refund and also called them to make share my request was fulfilled because at that point the FedEx label was still in a created status after 5 days and the nice lady that answered the phone confirmed that they had not even started on my hat. It was not a holiday weekend nor was it a complicated order. Very disappointed as a repeat customer especially because I have bragged on this business and sent them referrals as well. I even showcased the straw hat on a YouTube video that I've got a good mind to take down. If you are reading this and still decide to go with best hat I hope that you have the same good experience that I did the first time. I hope that the management and owner give some remedial training to whoever responds to online orders to have better manners with customers.

Great store, good professional people! My wife and I were well treated, and Lalo sized and fitted two hats for me. He did great answering all our questions, and took the time walking us through entire process. Well Done! Thank you.