KC
Google
My son had been wanting to try this Filipino café for a while, so during a trip to Denver we decided to stop by. Because we had our two dogs with us, we intentionally ordered through the outdoor window so we could remain outside and sit in the patio area.
After placing our order, I noticed we were charged for four drinks when we had only ordered three. I politely pointed this out to the barista who took our order, and she was kind, professional, and immediately corrected the mistake and informed staff not to make the extra drink.
Unfortunately, that’s where the positive experience ended.
The on-site manager, Mariel (spelling may vary), came to the window visibly annoyed and told me we would need to go inside, stand in line behind about 10 people, and re-order from scratch. I explained that we had dogs, which is why we ordered outside in the first place. Her response was, “Well there’s multiple of you, right?”—a dismissive and unnecessary comment that came across as rude and condescending.
As a business owner myself, I was shocked by how poorly this situation was handled. A simple correction to an honest ordering error turned into an uncomfortable interaction due entirely to the manager’s attitude. When I spoke with her directly, she smirked throughout the conversation, offered no apology, and responded with a curt “OK,” making it clear she had no interest in addressing the concern or taking responsibility.
For context: before ordering, my son had gone inside to confirm whether the café had a dog-friendly patio while I was parking. He was told there was an outdoor ordering window, which we thought was a great option and used specifically to accommodate our dogs. Being asked to re-order inside after that—especially while already standing outside in the cold—made it very clear that this café is not truly dog-friendly in practice.
The drinks themselves were decent, but service matters. Managers set the tone, especially during busy times. Unfortunately, Mariel did not demonstrate professionalism, hospitality, or customer care.
I was genuinely excited to support a Filipino-owned business, but this experience was disappointing and left a lasting negative impression. We will not be returning.