Park Hyatt Mendoza

Exceptional, colonial-style hotel with modern, spacious rooms, excellent reception staff, great concierge service, super-kind porter. Outstanding architecture and service. Sole dissappointment: Breakfast. Staff appeared partly confused, stressed-out, not well guided, buffet partly not well stocked. In great contrast to rest of hotel. Other guests appeared as irritated as I was by this situation. Maybe worth while to restructure your breakfast concept and management there. Otherwise wonderful experience.

The gorgeous façade and impressive lobby speak of a different time, soaring walls of glass and stone interior with chrome accents invoke luxury and calm. We spent 5 nights at this property and were pleased with the service and room in general. The bed and linens were comfortable and made for sleep & pleasant dreams. The location is great for walking to entertainment and dining as well as a short Uber ride to the storied Cementerio de la Ciudad de Mendoza. Less than 10 minutes away are three Michelin starred restaurants, we chose a superb 9 course meal at Azafran (highly recommended). The onsite casino is easily ignored unless you choose that back corner entrance to the hotel, then simply stare ahead and ignore the ruckus slot machine soundtrack (which does not bleed into the lobby or the front desk). The lobby and breezeways host a rotating display of art and sculptures, one standout piece is a sculpture honoring the author Antoine de Saint-Exupéry (best known for The Little Prince), celebrating his historic stay at the hotel in 1930. We had time to spend a couple of hours in the spa and get massages, we were hoping to hot tub together before then, but the sauna and tubs are sequestered away in the locker rooms. Unfortunately, the hot tubs are individual tubs that you fill to use, filling times are long and I settled for a quick steam sauna. The entire massage experience was well done from the quiet waiting area to the cup of tea afterwards. Our room included breakfast at the lobby restaurant where they take their breakfast buffet VERY seriously, all of the European and local dishes were there, my wife has a gluten allergy and was delighted that they had a toaster set aside for gluten free breads and pastries. My favorite was their honey display that held a full bee hive frame and collected the freshest honey ever at the bottom for your toast! The pool bar was a handy spot to stop in and have a quick Gin & Tonic, staffed as always be friendly and attentive staff. One quick note; we had six bottles of Mendoza wine to ship home, the hotel took that on and we paid the fee directly to the shipper. The wine arrived a week after we got home in great shape and no extra tarrif or duties. My only negative observation is that the hotel has some deferred maintenance, a room refresh, a coat of interior paint would do wonders. And please, replace the failed window panels.

Excellent stay - service was top notch, hotel is very nice, clean and in a perfect location. Staff extremely helpful and the rooms are lovely. My only feedback is that the breakfast was a bit lacking (poor variety, especially for non-pork eaters) and the gym was quite basic - not much modern equipment. The pool is also very small. But we had a great stay and would highly recommend.

A perfect stay in a fantastic location. Room was in excellent condition, the spa was fantastic and the staff of the hotel was very accommodating. We received some treats since it was our anniversary. This type of customer service is what makes this place shine above and beyond. Thank you for a great stay!

What a beautiful hotel! We called this hotel the white house during our stay because it really did feel like we were VIP with the grand entrance, high ceilings, expansive lobby and bar, large courtyard in the back for kids to play. The pool is a little small for the size of the hotel, but that wasn't a big deal. The location is great too! Everything is walkable and there's a nice park across the street.

Excellent stay at The park Hyatt Mendoza. The property’s location is absolutely perfect—right in the heart of the city, within walking distance of Plaza Independencia, great restaurants, cafés, and shops. It made exploring Mendoza incredibly easy and enjoyable. The hotel itself is modern, comfortable, and well maintained, providing a relaxing retreat after a day of sightseeing or wine tasting. Overall, a fantastic choice for anyone wanting convenience, comfort, and a prime location in Mendoza.

Very nice hotel that is well located in the Mendoza city center. The front desk staff were super in allowing us to check in early. And in general the staff were super helpful. The facilities--bedroom, pool, gym, restaurant--are solid. On the negative side the design of the bedroom door allows for some noise to filter in from the hallway, and in general the hotel looks like it is getting to that part of the life cycle where it needs a refresh. Nonetheless, a solid place. I would stay there again.

Overall a good stay. We booked the governors suite for two nights and one additional night in a standard room and they let us stay in the same suite without moving, which is much appreciated.||Breakfast was busy, but the staff were lovely. The requests for extra water and off-clock housekeeping were delivered with reasonable time.||Hotel is at a good location with many food options in walking distance. Concierge dealt with all our dinner reservations and lunch at a winery - highly recommended and mostly handled responsively. There were some small delays and confusions but no big deal. The road behind the hotel is under construction but that is outside the hotels control.||The website mentioned valet parking, which is nonexistent. I pointed it out to the front desk and hopefully it will get corrected at some point. Self parking is easy enough though.||One imperfection has to do with tv. They will just come on by themselves in the nights. I had to get up twice to turn it off, and asked them to unplug them during the day as we dont watch TV. For people that do need to watch it, I hope there are better solutions available.||Finally when we checked out, there were confusions about our booking. They sorted it out quickly enough.||I’m not bothered at all, but for Park Hyatt, my expectation is admittedly somewhat higher, therefore a bit harsh.||That said if I visit again, I won’t hesitate to stay here.

Amenities were above average. The room was fantastic. The staff were very kind and helpful. Our only complaint was the high-cost restaurant. They are charging higher than American rates and Americans like to go to places where they can go affordably.

We just finished a wonderful 5 night stay at this Park Hyatt... SEBASTIAN, at the Concierge desk organized two (2) private, day-long tours of the vineyards for us....which, turned out to be fantastic. We had a super Driver, GASTON, who spent both days with us. Do not miss wine tastings at the various wineries....there are really too many wonderful ones, but we tried to see several per day. The hotel itself is in a phenomenal location; with great restaurants, bars and shops literally right outside the front doors. I'd recommend that Hyatt do a refresh soon as it was looking a bit tired throughout.

Such a great staff and the food was amazing! Restaurant staff are really nice and try very hard to accommodate you. The concierge front desk ladies are so sweet and also very knowledgeable on which wineries to go to. They booked all of our wineries for us, which was extremely helpful. Definitely a must! One of our favorite hotels!

The rooms are somewhat outdated but the pool area and lobby are exceptionally nice. Having spent 3 nights and 4 days in Mendoza, this was the nicest hotel in the city as far as I could tell. The front desk was very hospitable and offered wine upon check in. The gym has all the basic essentials but isn't mind blowing. The locker room, which is equipped with a sauna and a jacuzzi, is nicer than the gym. There's a big casino in the lobby with two floors, but the crowd is old and has the vibe that they're spending what little income they have. At least there's a designated smoking section.

This hotel is getting a seven star (out of five star) review on for customers service. I checked into the hotel because I was on a group tour, and the accommodations they put us in were completely unacceptable. I'm a fan of the Hyatt brand overall, and this hotel did not disappoint. The pool area is very relaxing, and has enough chairs to accommodate the majority of the guests. If you have a chance, definitely visit the spa. I have been to some of the best across the United States and in terms of amenities and service, it's fantastic. Their wine selection and pricing is great as well. There was a small incident that happened on the first day I checked in, and thanks to the exceptional customer service from Consuelo and several other of the female staff, I would 100% come back to this property, I recommend it to anyone for either business or personal travel, and it was a fantastic end to my Argentina 11 day trip.

Had a great stay here. This is clearly the premiere hotel in Mendoza. Staff was extremely attentive, and helpful. The room is not huge, but definitely enough space for two people. We were able to use the concierge to get a driver for our day up in the mountains-- much cheaper than booking a tour. We also used the hotel to get to and from the hotel from airport-- very convenient. As a side note, the casino is much larger than expected. Lots of slot machines and a few table games. Worth visiting for a little while. Did take advantage of the spa. It is ok- but nothing special. You can't beat the prices there, so if you have down time, try it. Just don't expect it to be anything fancy. This is definitely where I would stay again if I were to return to Mendoza.

Staying here for our honeymoon and upon arrival the woman at the front desk told us she would include our breakfast for our stay. At breakfast they acted very rude when we told them, and then the front desk would not resolve it. Very annoying. At a Marriott this would be fixed immediately. Here they told us we have to wait for them to check with the person. I'll never stay at a Hyatt again. No service and no hospitality. Rude workers over a ridiculous small bill for breakfast. It ruined my morning and left a very bad taste in my mouth. Ridiculous!!!!

My wife and I (along with 2 friends) had a wonderful 3 night stay at the Park Hyatt in Mendoza. Here's what we liked about it. 1. We had arranged for a car to pick us up at the airport. At the last minute when in Santiago, we changed flights (to an earlier one) and through some quick email exchanges with the concierge, they made it happen - nice! 2. Beautiful room layout - comfy bed 3. Delicious breakfast - well worth the cost 4. Excellent location on the central square - walking distance to everything in town 5. Lovely hotel design Would I stay there again? Absolutely. Just wish it was clear and not rainy!

Very nice hotel in a great location in Mendoza, just off of the Plaza Independencia. The building has a restored 19th-century Spanish colonial façade but is completely up to date on the interior. The rooms are well appointed and the service is top notch, from housekeeping to the concierge to the servers in the bars and restaurants. For excursions, house cars and drivers are available (including English speaking drivers) to take you wherever you'd like to go. The concierge can make reservations at wineries or any of the dozens of fabulous restaurants in the area. As non-Spanish speaking Americans, we found everyone to be quite welcoming and hospitable, even when a language barrier existed. While it may be pricey by local standards, we found it to be a tremendous value, particularly given the favorable exchange rate. Oh, and there is a nice pool too! Highly, highly recommend.

I typically wait a while before writing a review of a place I literally just checked into two hours ago. But WOW! Right from the checkin to being escorted to my room, the service here is top notch! And my room? Oh so comfortable and absolutely beautiful. It has everything one could ever want and more. Park Hyatt, how about we go steady on a permanent basis?

I love this hotel. They lost 1 star because of the restaurant staff and food quality, but the spa is divine, the pool is fun and quiet, and the hotel staff is very attentive. I wish they didn't have a casino, though, because goodbye christmas money. The location is also very good, near great bars and restaurants, but I DO NOT recommend the city tour bus that starts in front of the hotel. (hop on/hop off), and i can't stress that enough. I'll review that separately. One last thing - have the hotel set you up on winery tours. Our 2 days with driver Axel were the highlight of my 3 weeks in South America.

Great food and service in the first floor restaurant (Bistro M). Outstanding - OUTSTANDING Hake, as well as a generally delicious meal. The sommelier Alex (from the US) was very talented and knows his wines!

I stayed here simply to use my points and the fact it was centrally located. The hotel is nice but nothing special to write home about. The location was probably the best part of this hotel to get to the local markets and restaurants. If I came back to Mendoza I would look for a hotel close by to this but smaller and more boutique experience.

This is a great hotel, with excellent restaurants, a nice outdoor pool and spacious rooms with views. The concierge is helpful and made good reservations for us. We enjoyed a nice few days' rest from our breakneck tour of Argentina.

Beautiful hotel. Best in Mendoza. Staff very helpful . Will definitely use when in Mendoza again.

My room was over the top fabulous. I Ioved the astonishing views of the Andes Mountains. I was enthralled by the sophistication in my room and throughout the hotel. This business trip, didn't feel like one. Argentina is such a unique, beautiful and charming country. My associates and I, visited Mendoza's top restaurant's and wineries we represented. As a importer and distributor, I appreciated the rich culture, exquisite foods and refined wine. I'm a forever fan of the Argentinian cuisine, local vineyards and Park Hyatt Mendoza. I look forward to returning next year.

I am being extremely bad treated by the concierge of Park Hyatt Mendoza. I am writing this in advanced cause may that way you can do something about it. My wife was trying to make travel plans with the concierde and made some questions, whereas he only answer (i) half of the questions, (ii) didn't read through the emails and (iii) was even impolite on the last email saying she was making the question "again" when actually he didn't answer it correctely the first time. Below was the last email from the aforementioned concierge (CHARLIE RAITERI): "We also indicate again that the cost for transportation with a private car from our hotel" Please take some action. This is not the first time we stay in Park Hyatt, but as of now our impression is terrible and we should avoid the brand in the future.

Amazing service, with great restaurants and excellent location. The staff all spoke English and were willing to assist. The rooms were spacious and very comfortable. I would definitely recommend.

Terrible. We have switched rooms already because the plumbing in the room makes our entire room smell like sewage, urine & like someone continues to take a nonstop dump. The hotel looks nice and grand but it's built very poorly. Most employees don't speak English which is tough for travelers. The bathroom and plumbing is FOUL. This should NOT be classified as a Park Hyatt-- this is more equivalent to Holiday Inn for the actual rooms. The lobby is nice but the hallways are not air conditioned. Called for them to look at the shower, all they did was mop it and said all their rooms are like this--smelly foul and not right to ask customers to pay a premium for this TOILET STENTCH.

I was a little underwhelmed by this property after reading all of the great reviews. There was some sort of convention here while we were staying and we had to walk through a metal detector/bag scanner upon entry!! Talk about a negative message to send

Once the jealous cooks were notified of my understanding of spanish, things went smooth. Other than the hater maricones in the casino, a great place to stay.