Footpatrol London

85138# the order just arrived into Burlington canada is awaiting custom clearance. The shoes looks awesome. Thanks again and look forward to buying in the future.

I've received wrong sneakers, spend loads of money to make a call, made a return and the sneakers haven't been picked up from the post for more than a month already! Support does not reply, I feel like I was scammed by this company

Terrible customer service, they took the liberty to recall my package without my consent when I only reached out to them and ask for package diversion. Terrible experience. Do not buy.

Don’t buy from footpatrol , looks like fake company . had sent two parcels for return above 200 pounds. Refunded for 1 . On enquiry what I haven’t received full refund , customer service team was very unhelpful. Basically replied back saying we haven’t it , even after email confirmed of received. Lost my money . Never buy from them .

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a refund. I found the same boots on Footpatrol's website and so ordered them again. And guess what they arrived in a tatty box with the same tick pealing off. Checking out both companies it seems they are both owned by JD sports and based on the incredible coincidence of this experience I imagine share a warehouse. I am shocked that their quality control for returns (clearly marked as faulty on returns labels) can end up back in customers hands, and in this case the same customer from two brands under the same owner!!. A complete and utter waste of my time and super embarrassing when buying as a present!

They have some cool shoes here but the staff was more involved with chatting to each other than paying attention to the store. They weren't particularly interested in selling us anything, so we didn't buy anything. If this were my business, I'd take a look at how many potential sales I was driving away.

I had a good online experience with Allen , a staff member He was decisive and helpful with my query.