Sutter Roseville Medical Center

My wife and I have been on a what was supposed to be a two week road trip/vacation and anniversary to Southern California and a stop in Roseville to visit my in-laws and it turned out to be almost three weeks now since we left from our town in Northern Nevada. Unfortunately, that was hampered by getting some type of urinary tract infection that spread to my kidneys. It held up our trip in Central California and delayed our visit to Roseville when it hit me about a week ago now. I was treated on an outpatient basis in Central California and two days later we made our way to Roseville. After a nine hour drive which should have been six I started feeling sick again and the pain was excruciating. I finally decided to come to the emergency department the next morning and am I ever glad I did. Despite the waiting room being almost full and busy, I saw the triage nurse almost immediately and shortly after that I saw a provider at which point she ordered labs and meds for me. Shortly after that, I was in a room and greeted by Phillip the emergency department nurse and along with his coworker, Grant another great RN. The emergency department physician Doctor Herman was amazing and very compassionate and understanding. I received my meds within twenty minutes of being placed in the room. I was informed later by Phillip that I was being admitted to try and get the infection and pain under control. When I got to my room I was greeted by my nurse Karla F, she was the best and along with the other nurse Heather. They were so kind and compassionate which is sometimes find to come across in some hospital settings these days. My night nurse Cody was great as well. They checked on me frequently and made sure I was comfortable. The nurse assistants Jaime, Cassandra, Maden and Stacey were just as awesome and went out of their way to help me. My other nurses, Barb, MaryAnn, Amelia, Alexa, Kat and Giselle were all so amazing. My hospitalists Dr. Ahmed, Dr. Sulsh and Dr. Chippa were without a doubt the best physicians along with Dr. Herman that I have ever encountered and if only they were closer to me and accepting new patients for primary care, I'd switch in a heartbeat. And how the hospital recognizes their staff that are veterans is awesome and talking with them and hearing about their military career is just as awesome. To me and I would recommend Sutter Roseville Medical Center to anyone without any hesitation. Keep up the good work!

If you read my previous review, you’ll know that my experience at the Sacramento ER was the worst of my life. But guess what? The same day, I decided to visit the Roseville location (since Sacramento failed to help), and it was a complete turnaround! The customer service at Roseville Sutter is impeccable. The nurses, doctors, and staff are genuinely exceptional. They pay close attention to detail, listen attentively, and show genuine care. This facility embodies the epitome of modern emergency medicine—comfortable, clean, and professional. I highly recommend visiting the Roseville location first before you willingly deal with anything other emergency room services.

My dad arrived here via ambulance early this morning for chest pain. From the moment my husband and I got there, the front desk security in the ER was nice and also the phlebotomist and the registration person. Dr. Bailey was so kind and the nurse Eric was very friendly. My dad thought everyone was so nice. His second nurse Lisa was also very sweet. We definitely had a good experience despite the fact that he was there 10 plus hours, it was still a positive experience. You can't expect to go to the ER and have them do tests and be out in an hour. Not sure why there are so many bad reviews but overall we think it's a good hospital with a caring staff.

So my last post was little harsh about the Ukiah CA branch of Adventist health care hospital.roseville,ca 100% better then Ukiahs hospital. So for that I thank them for sending my mom to a very good, very well trained, very knowledgeable, very skilled and above all filled with so much compassion and heart. So far every nurse, LPN, CNA down to the house keeping have such kindness and respect with care. The team and staff here I find exactly 💯 on top of their game. Thank you for your all's hearts amen, Son of one of your patients that is very important to me ,my mom.

Amazing experience. Im an alcoholic been here 3 times in 2025. This last time the RN was professional. The aid that helped me shower was respectful. She was so holsom. I thought i was wrong. She did above and beyond. The RN i can't thank you enough. You are a dream of mine Thank you.

The staff was polite overall, but the whole process took way too long. I waited for hours just to be seen, even though the waiting room wasn’t that full. The place felt disorganized, and no one really kept me updated on what was happening. I understand hospitals get busy, but the communication could’ve been much better.

I have a history of spinal problems tore my t11-t12 and I came in to the emergency room because I ruptured another disc….i have been here before go other disc problems and have gotten mri done to see what’s going on. But this time the doctor refused to give me a mri and said I needed an xray! So I asked him what is that for?! U can only see soft tissue issues through mri…mind u this place has already done mri on me before! This same hospital but today I got special treatment….30 years I have been coming here and no more now

Ninety percent of the staff seems to be either overwhelmed or doing it for the paycheck!!! This is my conclusion because they seem sssoooo careless towards the patients that come in. Whether i come for myself for with someone else's this is my conclusion 90% of the time. This last time seems to be one of the worst... I hope their heart softens towards the patients... or they get a restful, peaceful mind

I was recently admitted to Sutter Roseville Medical Center after a car drove into mine at high speed without his lights on. My review is for the trauma unit.... I was pulled into the trauma unit and and quickly accessed for my injuries. My friend not that far away from me. Both of us had neck collars on, so we didn't know reach other was near by. There were about 6-10 people around us poking and prodding, checking out vitals, our eyes, how conscious we were. Every staff member around us took amazing care of us and let us know along the way what they were about to do next, asking about our pain level. The amount of care that I felt was more than I have ever had in my life, but given the situation, was necessary. I fortunately did not break any bones and did not lose consciousness when the accident occurred. I am full of bumps and bruises, back aches and neck pain. The headaches.... I am so thankful for this trauma unit and how nice everyone was and how fast they acted checking for anything major. Roseville Sutter Medical Center is an amazing hospital. They have amazing staff. I would know after being here so much, not only for myself, but for my family as well. They have shown hard work, dedication, and sympathy for my family and me in the last few years. Thank you so much from the bottom of my heart.

Sutter Roseville Medical Center is an amazing organization. They have taken such incredible care of our family. We love our physicians and nurses! Special shout out to; Dr. Jaspreet Dhillon, Dr. Mark Lam, The Infusion Center, Imaging team, Nursing Staff, Debra Ayes RN, Kathryn Opalenik NP,The entire team at Building 8. Thank you

Hands Down the best Hospital (Roseville) in California in my opinion. This hospital is professional,caring, and not treated as a number. Before you go to the hospital have your facts, medical records straight, and get to the point otherwise you will be wasting time. The emergency room well its pack nothing can be done about that. However once you are seen and evaluated, admitted the process runs smoother. Just have patience and you will be taken care of. Thank You Roseville Sutter if I could give 10 Stars I would.

I debated going to the ER because I am stubborn but I am glad I did. The staff got me in right away and got me pain meds, iv, and tests going left and right. The team of doctors and surgeons working on making me better are phenomenal. We are thankful for the level of knowledge and dedication from these amazing women and men and for making sure our family goes back to normal as soon as possible. Still a long ways to go but I am extremely pleased with the care that I received thus far.

If you have to go the hospital this one is absoutely the best! The nurses and staff were very caring and nice. Dr. Shahi did my back surgery and I am so happy with the surgery and this doctor. I have no pain anymore and so much more mobility.

My grandfather was admitted here last week. He was well taken cared for and his team of nurses and NA's were wonderful in Med Surge Nurse Station C Shout out to Kenna, Barbara. Toni. Kenna answered all my questions and was very sweet. Thank you for caring for my favorite old man

Went to ER this morning at 2am. I was shocked that nobody was in the ER lobby. Great service, great staff. Everyone cared and had a smile on their face.

I was a patient there for 45 days (August 1, 2022 to September 14th 2022. I still have PTSD... it was an awful, FRIGHTENING experience. $754,000 bill... Sutter billed my insurance and got paid for services I didn't even receive. The poor nurses, most of them were completely cold, worn out, sick of patients (one nurse was abusive towards me, I asked that she was not to be around me) the hospital was under construction... banging, clanging and slamming ALL DAY AND NIGHT. There was no real communication about WHAT was being done to me or why. MY SUTTER STAY STILL HAUNTS ME.

I can't even explain the amount of horrible experiences I have with Sutter. Specialists are useless. Cardiologists don't give a shit. Aren't up to date on POTS or need for medication control. Er has stupid drs who take a chest xray for everything. I've had er drs tell me I had no tooth abbess to go home and have it rupture. Last er visit for my pots I ended up getting out of my hallway bed to hold the hand of the patient next to me as she was screaming in pain as they splinted her leg. Pain wasn't under control and splint guy was rough and not compassionate. Not to mention my own care.

Set Roseville Maine Hospital. I was to have surgery for my spine on 10/14/25 the main hospital could not come up with a price. they were all over the place. it went from 880,000 to 115,000 then changed it to 271,000 I was working with Denise T. She would relay her information to somebody else to call me. She never called me back then I started getting calls from Jeffrey J and he gave me 552,000 but my cost would probably be 276,000. He said just have the surgery and we'll work with you after who on earth would do that.. I am not a member of Sutter, so it was a self-pay, but they could not get it together so I had to go somewhere else. Worst service I ever seen everybody that called me to register at the hospital. Didn't know how to put in the codes for my surgerywith the plan I had. this was over the course of a week and I'm in tremendous pain so I had to go somewhere else and cancel my appointment.

I sent a message with my name and number. I look forward to finally get a response and hopefully treatment for this issue.

Great service,very kind imaging consultants. If you're getting an MRI, make sure you're relaxed and ready. I'm not a fan of the MRI sound machines, but, if it's needed for your health, don't hesitate. God bless!

The hospital is over crowded .... er medicine is practiced as a cya approach some er drs are beyond unprofessional.

I had to go to the ER recently and I received the best care from the doctors and nurses in the ER. They were kind , compassionate and very supportive of me. They treated me with respect and I appreciate that they are very professional people.

when u want to get sleep forget about it if u like to be poked and moniored all night its fantastic but bring your own aspiri if u have a headache lol 8 hrs and still waiting for so e

I went in with a cramped calf unable to walk, they told me to have an x ray. I refused to but agreed to an ultra sound. After they were finished they said the ultra sound wasn't clear I needed an x ray. I refused. Then a month later got a 1000 bill after pay 1400 monthly to Sutter Health. They add un necessary services and gouge you monthly with higher and higher bills. They should be ashamed about how they treat their patients and then over charge them. Buyer Beware

If i was able to give 0 stars i would. Sutter health has constantly proven how unprofessional and disorganized they are. Whenever we have an appointment the doctor can be late by over an hour but if i was late by 5 minutes they would pass up on my appointment to the next patient that was supposed to be after me. That is just one of the instance. During my wife's pregnancy one of the nurses claimed my wife is dehydrated and my wife was like no i drink a lot of water, even then she gave her IV and then her oxygen levels dipped and they found liquid build up in her lungs later after giving birth which kept her away from our newborn the first week. I have so many stories about how Sutter health only cares about their payments. 600,000$ bill for our newborns NICU stay.

Office Experience: For the reason the Receptionist speaks loud: 1. Patients in waiting area clearly hear personal information that of the patient registering for appointment. 2. As Receptionist speaks on the telephone, patients in waiting area clearly hear personal information that of the caller, i.e., medical health information/medical insurance information, telephone number, etc. All HIPPA violation. Care Quality: Exceptional

Emergency care at its worst. No wonder they are rated a 2.5 stars. 6 hours waiting for a cat scan. Management should be ashamed of having an ER that is not an emergency rather a full days wait. Get your act together and give patients what they need. I would love for your loved ones to go and wait 7 hours, management team!

There has got to be a community uproar. There are 60 people waiting to be admitted. There are beds lined up in ER in the hallways. We were told Elk Grove voted no new hospital for their area. Nobody wants to go downtown Sac. How can you treat your community like this? This isn't exactly against Sutter, but something needs to be done. This is like a third world country.

Sitting in the Emergency Room as my wife is being seen for treatment. I have worked in health care a huge percentage of the of my life and I have never seen such unprofessional looking healthcare staff as this hospital! I can't tell the difference between the patients and the staff. They are dressed so sloppy and many covered in tattoos. Doesn't Sutter Hospital have a professional dress code for their staff? This is terrible!

Sutter hospital tried to give me double of the same medication I was on that was already raised in strength. Sutter still wants me to pay a copay for almost being poisoned. The Pharmacy refused to fill due to this. Took 3 phone calls to get this addressed. Sutter send letters saying they take it seriously but not doing anything about it but sweeping it under the Rug... the Er dr also made offensive remarks about ordering medication for patients with implants. BIG F to the Er, I also had to return due to severe pain.

From the ER to being admitted and new cancer diagnosis, everyone has been absolutely wonderful! My doctors are friendly, knowledgeable, and spend time with me explaining everything. My nurses and nurses aides are amazing, giving me the best care every day and every shift. When I call for something, they are there right away. I already have needed referrals for a cancer care team that takes care of you after surgery and discharge. The food is better than almost any hospital I have seen. I can't understand why there are so many negative reviews, maybe just entitlement and think it should be like a 5 star hotel???

While I understand security measures, I don't understand why employees are subject to the same search and double search procedures as visitors. I am watching this on day one of the screening at the lobby entrance of SRMC, 7/8/24. I am surprised at the procedures and measures being taken. I have been unaware of any employee incidents in the recent past. It looks like it slows everyone down by a few minutes. I can definitely see the aggregation on people's faces. Hopefully, employees will not be subject to these measures indefinitely. It reminds me too much of emptying my pockets, etc. at the courthouse. That, I get.

I have visited several friends over the past three years at this facility, my friends and their families have highly valued the care. Everyone I have dealt with appears to go "the extra mile" just to help me find the elevator or a room. I do wish there was better signage, but this has nothing to do with the care exhibited. Thank you to all those doing their best to care for so many. These friends have been in the ICU, ER, regular rooms. There has been ingestion of a poison, heart failure, Huntington's compounded with COVID... you are amazing.

My father just had surgery to have a tumor removed at Sutter Hospital in Roseville and I wish I could give them 100 stars. every single person that interacted with my dad or any member of my family was so kind so professional and set the bar so high for hospital care. I am so amazed by every single staff member I met. thank you Sutter from the bottom of my heart thank you!

There Referral call center has their phone system set up to where it goes to spam if they call you. If you call them back, you sit on hold for 15 to 30 minutes until you just get tired and hang up. If they do say that they will call you back and you leave your number they never call you back.

Came in on a asthma attack been here for about 5 days .the nurses are all so good at wat they do.the respiratory amazing. All around amazing team members. Keep up the good work Thank God I came here instead of Mercy San Juan medical. Felt a lot safer

Went there some time ago to see a patient and had to provide ID and get a photo taken. And had to put up with a petty guard type thug. The patient is doing well and receiving excellent care. But the entry experience is insulting, invasive, and unnecessary. Seriously, copy my ID and take my picture? Real bad policy. Sure, They will say it is for my protection. But I should not have to give up the right of privacy and be required to "show papers" like in Germany in 1942 to visit a patient. Who do you think you are Sutter? Not like you would require people to take the jab to keep their job or visit. Oh, wait, yes, you did that too. What about rights?

ER visit 4/10/2025. My 81 year old neighbor was taken to Sutter Roseville ER for a possible heart attack (which she has had before). She was brought back for blood work and then told they were going to keep her for observation overnight. However a bed needed to be cleaned. She was then sent back to the outside waiting area for 6 hours and 25 minutes when she decided to sign herself out. Was told they only have one person cleaning beds. As she had been sitting in a chair this whole time without any food or water and just getting more stressed out. There is absolutely NO excuse for this. Either management needs to look at these things or better yet management needs to be replaced. Only one star as I had to put something. Experience for her was a joke.

I went to the ER vs. urgent care. I knew I needed more diagnostic studies. The staff was good but not consistent. I must have met 6+ nurses over the course of 8 hours. It took long to get all of the tests done. No pillow, hallway cart when there were empty rooms. I'm a health care professional. Interesting how you are treated when no one knows your profession. I'm an RN and FNP. I expected more privacy and basic comfort. Was never offered water. Why no pillows? When the doctor came to speak with me everyone in vicinity could hear about me, my results, plan of care - HIPAA violation. Then during triage- they announce your first and last name- HIPAA? It should be : Gayle S.

Sad at how the Sutter System has failed. My 91 year old mother arrived in the ER at 11:30 am. They confirmed that she had fractured femur. By 4:30 pm we knew she was to be admitted. It is now 1:30 am the next day and we are still in the ER. Waiting for a bed. She is on a gurney and had no pillow the first 10 hours. I had no chair to with her as she has dementia. The RN's and physicians were nice. But this admit process is way broken

Worst experience of my life!! I went in to the ER March 25 where I was diagnosed with a major infection and would need surgery after waiting in that horrible waiting room. I was admitted and placed in the hallway where alot of other beds were lined up waiting for treatment. It was third world to say the least without privacy or compassion. The worst part was when they rolled me into a room after spending the night in a tent that was the post op room and was threatened by gang members whose mother shared the room. They threatened me and my family's life. The cops were called and it was an ordeal but the hospital administration has done Jack s#$t to help. The nurses did nothing while witnessing it all. Honestly, a score of 1 is too good I give them a 0! UNACCEPTABLE!!

My loved one received care at Sutter Roseville that left us devastated. Prolonged delays, lack of transparency, and what I believe to be serious failures in clinical judgment and ethical standards led to preventable harm. I've filed formal complaints with the appropriate state and federal oversight agencies. I share this not out of anger, but out of duty to other families who may be navigating similar circumstances. Patients deserve safety, dignity, and accountability--not systemic neglect.

My grandson came in 4 days ago in incredible pain in his eye and headaches they looked at him said they his I was okay and they let him go without any pain meds he was to go home the very next day he was brought back to the emergency room the same thing happened he is now in UC Davis hospital room being treated for an infection around his eye were they at least took MRIS two of them had an infectious disease doctor come in look at him and got him on medications Sutter hospital said there was nothing wrong

Absolutely awful experience. I came in on an ambulance and then because I'm young and have weed in my system, they let me sit in the lobby for 5 hours while they helped every other person. Let me literally pass out and come to on the ground by myself and then were somehow annoyed at me for it?? I had been throwing up for 5 days straight and was extremely depleted. They labeled me a drug addict over the weed in my system and treated me like shit over it. The doctor yelled at me in the hallway that I needed to hold myself accountable for my lifestyle and it was my own fault I was in there. Well guess what?? Now I'm getting an endoscopy through Kaiser to actually see what's going on. Imagine, testing me instead of berating me and belittling me in an open hospital, after choosing to not help me because you're judgmental?? I needed help and eventually after losing over 10 lbs and being sick af, I was okay, no thanks to the people here.

Worst experience. Understaffed. Beds in halls. Patient wait time for diagnostics is unacceptable- If you can't see people it would be more humane to send them away than watch patients suffer in the hallways.

Nurses were very nice but working very hard. ER people not as nice but I guess the environment they work in doesn't out you in greatest mood. I will say that there should be more communication on shift change.

My mother in law was brought in for stomach pain. There is no rooms available & staff are rude af. Why is it so hard to look at people in the eye & offer kindness? Over worked? Tired? No patience? How dare you speak to people like they are animals. These people are here because they need help. Staff looked completely underwhelmed. Woman on site was seizing in chair & staff walked out, looked, walked away slowly to call for help. Where is the urgency?!!!! Is this an ER?!!! Another woman was asking my mother & I how did she get a blanket, I told her the ambulance gave it to her. I watched as she asked the security guard where she could get a blanket...(she was in a wheelchair) he directed her to the front desk where they told her they couldn't give her blankets because they could be stolen...it's policy. Where is the decency? Humility? Especially in a time like these. No working vending machine for water or beverages. Sutter. Get your shit together.

Very disappointed in the quality of care at Sutter Roseville Medical center Emergency Department

Sutter Roseville is a good place to be, but not for my husband. He was yelled at by his nurse. It seems like they do stuffs they don't get sued. That's just my impression. But I think he should be reprimanded. My husband's BP spiked at that moment.

What a poor excuse for a medical center. The lack of basic care is truly concerning. Will not be returning nor recommending this facility.

the er department really really does not care if your in severe pain all they care about is getting people in and out really quick. i was in the er 3 times in december and all 3 times i was sent home in the same amount pain as i went in. i will never return to the er in roseville. i will not recommend this hole to anyone.

This is the worst hospital I've ever ever been to. Run don't walk away from this hospital. They are horrendous in every single way.

This ER is terrible. It shouldn't take 3-4 hrs to have blood draw and an ultrasound. They are so disorganized and the last 4 times we have been here have been terrible. The only good thing about the ER is the emergency doctors are nice. On top of this we waited almost 30 minutes for one Norco and discharge papers. Sutter is just incompetent and needs a complete overhaul on how to manage their ER!!!!!!!!!!!!!!

I went to the ER twice Over the last 3 weeks and both doctors I got were atrocious, uncaring and completely unhelpful. Sent me home with a blood pressure of 207/100 without doing anything to help me stabilize. No tests were offered to help determine cause. Seriously considering switching back to Kaiser.

My Fiance sat in the emergency room on Friday night for 8 hours. He was forgotten about after he was checked in. I walked up to the ED Tech and asked why he hadn't heard from anyone for 3 1/2 hours. He told me he was forgotten about and that they were sorry. So I walked up to the nurse at the front desk to find out what he needed to do and she told me he needed to provide a urine sample, she added....verbatim, "The faster the better." My Fiance suffers from a rare autoimmune disease. His immune system was nuked with chemotherapy at Sutter Medical Roseville a few weeks ago. This is known in his medical record. Why did no one read this and red flags go off? Why did the hospital treat him like any other patient that is sick and will get better? My Fiance isn't getting any better, and the 8 hours you all made him wait around with patients who have the flu instead of following standard protocol and isolating him until he could be seen, is risking his life. Sutter staff risked his life on Friday and I can't trust that they aren't doing the same to others who suffer from pre-existing conditions or chronic illnesses.

Good quality care from well experienced staff who honestly have compassion and senserity for health care of patients who choose this location

I was thinking as I decided to review Sutter Roseville Medical Center Roseville that a good number of negative reviews would have to do with the parking situation. I went there recently and couldn't find a parking place to save my life. No valet, no spaces and I wasn't alone in my hunting expedition. Many cars were circling around the many lots and garages to try to get a space. Not even in emergency was there a space. Now tell me what are you supposed to do? I priced how much it would be to get an Uber and to and from plus tip would be about $100. How is this ok? I know they realize this is a problem but something actually needs to be done about it and fast. There is no way to experience the quality of care you can actually get at Sutter Medical if you can't get into the building. This goes for the elderly as well. I saw many with walkers coming across the entire parking lot. Is this caring for your patients? If anyone in Sutter management is reading this please do the best thing for your patients and make sure they have a place to park so they can come inside and see their doctor...ON Time! I really do think Sutter doctors are great. But I maintain that the parking is a horrible mess.