JW Marriott Hotel Hanoi

We stayed in Marriot together with our family 2 adults and 2 kids, 10 and 12 years. The hotel is very nice and staff seemed to be very pleasant and helpful. We stayed in executive suite lounge excess. The room is very comfortable for family, includes 1 king bed in master bedroom and sofa in living room, but it’s not a sofa bed, so we asked for 2 extra beds. All staff helped us with everything. |Also want to mention that food was very delicious in the main restaurant and in-room dinning done everything we asked for. |From pluses this hotel has very beautiful garden around the hotel with the lake, it’s nice to walk through and enjoy picturesque vies, how plants are growing and some animals living there. You can also rent a bike to ride around,it’s also great.|From minuses we were there at New Years night and they had a show and disco in party hall, but we couldn’t go there with kids and a lot of families also couldn’t. So there were practically no people. I would recommend to make such events, especially at New Years night for all family. And also after celebrating there were so many people standing at the line to have breakfast and there were no food at buffet. It would be great to make breakfast prolonged or have more staff and food in this case.|But generally this hotel is so good for Hanoi, you feel a part of peace and comfort there, thanks for nice time spending together with our family.

We stayed at the JW Marriott Hanoi for three nights and had an excellent experience. Even before arrival, the hotel sent a detailed pre-arrival email asking about preferences and airport transfer - a very professional and thoughtful touch. Upon check-in, we received a lovely upgrade to a Lake View Room. The Guest Relations team, especially the lady who escorted us to the room, was warm and welcoming. A birthday cake and pralines were waiting in the room - a really nice gesture. The room itself was spacious, modern, and well-designed, with a beautiful open bathroom and great views. The hotel is large and well-maintained, featuring a big indoor pool and a fully equipped gym. The concierge team did a fantastic job organizing a private city tour on short notice, and everyone at the entrance was consistently friendly and professional. Breakfast was excellent - a huge variety of international and local options, great coffee, and top-notch pastries. The Chocolate Bar is a real highlight. While the hotel isn’t in the Old Quarter, Grab makes getting around easy. Overall, a first-class property with great service and strong attention to detail. Highly recommended.

We stayed at the JW Marriott Hanoi for six nights and had an excellent experience. Upon check-in, we received a lovely upgrade to a Lake View Room. The Guest Relations team, especially the lady who escorted us to the room, was warm and welcoming. The room itself was spacious, modern, and well-designed, with a beautiful open bathroom and great views. The hotel is large and well-maintained. The lounge as well the Breakfast was excellent - with a huge variety of food, great coffee, and top-notch pastries. Overall, a first-class property with great service and strong attention to detail. Highly recommended.

Came for Christmas holidays and the Hotel was so beautifully decorated. The hotel restaurants were amazing and the food incredible. Highly recommend the JW MARRIOTT, good for couples or family. Only down side and it was minor. They are replacing the roof and the workers started at 7am with making all the noise. The hotel should be more attentive to the start time. Highly recommend this hotel. Like and follow for more amazing places to see and visit around the World.

Amazing hotel!! + Lovely ambience, very lux feel, + large/roomy feel throughout the hotel, grand lobby, huge rooms + Executive lounge is impressive.....huge selection of food at breakfast, high tea and evening hors d'oeuvres, which in reality has large enough selection for passing along as dinner. We are vegetarians of Indian origin and had Indian selections at both breakfast and at dinner in the lounge + Service is amazing. Everyone is always so willing to help and so polite. Hospitality is a culture here......special shout out to Simon (SY) in the lounge. He always has a smile on his face and is very willing to go above and beyond to help. - Location is a bit far from Old town but the hotel runs a complimentary one way shuttle to the town at 9, 1, 6 so that helps a bit. Taxi/Rideshare is super cheap but it does take a bit away. That said if I were to do this again I would stay here as we would never find this quality hotel in the Old town area.

During this time of visiting JW Marriott Hanoi, I've experienced Kumihimo Restaurant - a Japanese cuisine restaurant.|Doesn't like other restaurants, this one is located separately from the main building, which means it has really open space and customers can have a view to see the entire design of JW Marriott Hanoi from the inside. |Right after we stepped at the entrance, Ms. Trang, the receptionist is kindly welcoming us and leading us to our reservation table. The restaurant shows their high service quality right at the design of inner space. Even though the space is really open and connected together, customers still have their own private space even with a large group. One of the uniqueness of Japanese restaurants is the open kitchen, where customers are able to watch the chefs prepare the food while enjoying it. Kumihimo is not an exception, however, to show their five star standard, the right distance is really important to retain the privacy of the customers. |About our dinner, we ordered some signature plates and I've speechless cause all of them are really amazing. Ms. Linh and Ms. Duyên, are taking care of us really well. My wife is in a pregnancy period now, so our preferences for the foods are much different and sometimes quite a bit difficult. However, they still note down all of our demands and make sure our experience at its best. |One piece of information i think would be worth it for the gentleman is not only the restaurant, but there is also a Kumihimo bar right next to, you can be able to enjoy lots of cocktails from Sake - the most famous Japanese wine, as you know. At that time, I ordered a Kenrokuen cocktail, I do not remember specific ingredients, but of course the main thing is Sake, with the mix of pineapple juice and some kinds of alcohol like gin to boost up the feelings. The sweetness from the pineapple juice combined with the strength of alcohol makes the drink as not harsh as drinking alcohol itself and still has an uplift feeling for a perfect night. For men, who want to 'study' more about their drinks, Mr. Tuấn will help you. Perhaps, he is the manager or leader of the bar, cause i am seeing that he is the only one who wears a black suit, while all other male staff are wearing gray suits. Right after the drink was served to our table, he explained to me more about it. The decoration was inspired by street vendors and 'nón lá', which refer to the Vietnamese image, overall, showing the connection between Vietnam and Japan. Once again, i want to talk about the high service quality. All of the staff i mentioned above is one of the most important aspects to make our night perfect. There is no hesitation and even above my expectations. I do not even have to pour the drink by myself. They notice when my glass is almost empty then they will come and fill up immediately without any requirements. When the whole bottle is running out, they even ask me if i want more or not before i find it out by myself as in other restaurants. |We didn't order the dessert cause we've eaten a lot in the main course, however, as it is our anniversary, the restaurant is still gifting us a small cake for the dessert and two cups of tea to warm up the body before leaving the restaurant due to the weather was cold outside. We were really surprised and appreciated for it. One huge plus mark to keep the positive customers' experience from the beginning to ending. |I really appreciate all the experiences I've had at Kumihimo, everything is amazing and exceptional. Hopefully I can come back and they can still maintain the service quality, or even better.

I have to be a bit critical here. Service and hospitality at this property is at an elite level for Vietnam. Bonvoy member benefits are recognized provided in full. The brekfast spread is impressive. taste and quality, however, not so much. If you're coming for vacation, this hotel is far away from the main tourist area, the Old Quarter. During peak traffic it can take an hour by taxi. Also, I was notified ahead of time that the fitness center would be closed for the first day (day if check in) of my 3 night stay. OK fine, I thought. However it was closed for my entire stay. Personally, a good fitness center and sauna are significant factors when choosing accommodations I'm willing to pay for good facilities with the intention of fully utilizing them during my stay. Had I been aware that the fitness center and sauna would be closed my entire stay, I might've booked elsewhere. I have to deduct a star from the service portion for that miscommunication.

I stayed at JW Marriott Hanoi for a 3D2N business trip and had a truly enjoyable experience. The hotel is modern, spacious, and beautifully designed. During my stay, the hotel was hosting a Christmas Village event, which added a festive and charming atmosphere. The decorations, music, and overall setup created a warm holiday vibe — a pleasant surprise during a business trip. My room was comfortable and well-appointed, and the service throughout the stay was excellent. Staff members were attentive, professional, and always ready to help. The hotel’s facilities and ambience make it a great choice for both business and leisure. Overall, a delightful stay and I would happily return on my next visit to Hanoi.