Claudia P.
Google
1-Star Review – Absolutely Horrible Experience at LowBrow Palace
I waited MONTHS to see Wet Leg live at LowBrow Palace. Sadly, this venue absolutely ruined what should’ve been an amazing night. I’ve never felt so disrespected and treated so poorly at a concert venue in my life.
Even before getting anywhere near the entrance, staff started their over-the-top “security” protocol a block away from the actual doors. I had a red Solo cup with a small amount of beer in it (not even near the venue yet) and this incredibly rude female bouncer (big build, very aggressive) snatched it from me and threw the drink out without a word of explanation. My husband had an iced coffee, and she did the same to him.
Shocked, I probably made a face because it was just so unexpected. Suddenly, she pokes me on the shoulder and starts interrogating me: "Are you okay? Are you okay?" Like I was some kind of threat. I calmly said yes but explained that it felt really rude and uncalled for to have my drink tossed when I wasn’t even inside the venue.
Then out of nowhere, she says: “That’s it! You’re not going in.” Seriously?? For expressing surprise about how I was treated? She then went to the “supervisor” and she was even meaner! I was told, “You’re not special.” I was humiliated, singled out, and denied entry after holding tickets for months.
Eventually, after I apologized (several times), she made me wait 15 minutes on the side like a child on time out. I did get let in after that, but by then the night was already ruined. I felt more like I was going through airport customs than arriving at a concert I paid to enjoy.
The security at LowBrow is an absolute joke, drunk on power, completely unprofessional, and seem to genuinely enjoy trying to ruin people’s nights. They act like they own the entire public block and treat guests like criminals before they even step foot inside.
This venue books amazing artists, and it’s a real shame because the talent deserves so much better than this toxic, power-tripping staff.
Artists, PLEASE think twice before booking here. And concertgoers, be warned. You’ll be treated with zero respect, humiliated, and possibly even denied entry… for doing absolutely nothing wrong.