Na
Google
Came here for a friend’s birthday dinner on a Monday and left shocked by the level of customer service or lack of it.
As a first-time visitor, I approached the bar simply to ask how the menu works. Instead of being welcomed or helped, I was spoken to in a condescending, dismissive manner, as if I was expected to already know everything. Basic questions were met nasty face and an attitude that made me feel uncomfortable and unwelcome.
Things got worse when ordering a pint of beer. I was rushed, given no time to think, and met with exaggerated hand gestures and impatient looks, as if my presence was an inconvenience. It was unnecessarily hostile and completely unprofessional. The guy with long hair works there was brutal.
It’s a real shame, because the pub itself is actually quite nice and the food was decent. Unfortunately, the experience was ruined by staff who clearly have no interest in customer service. On top of that, the venue was absolutely freezing, which only added to the discomfort.
A nice pub let down badly by poor staff attitude. Customer service costs nothing, yet it was entirely absent here. I won’t be returning, and I certainly wouldn’t recommend it especially if you expect to be treated with basic respect.