Downtown Camera Ltd

Total immersive experience from the second you walk through the door. Greeted immediately and guided to the other side of the store. Greeted by other staff on the way to the used lens section and finally landed with Mr. Lim. This one's for you Stan, thank you for being a great salesman and entertaining at the same time. Highly recommend Downtown Camera and their professional and pleasant staff and exceptional selection of gear that covers every brand name you can name.

This store blew my mind. I was shocked how many cameras and accessories they carry digital and film. I signed up as a member right away and purchased some great film stock. I highly recommend and can’t wait to return soon. Staff extremely knowledgeable and friendly.

A complete store with accessories, cameras, and films from different brands and models. If you love photography, it’s definitely worth including in your Toronto itinerary. We were warmly assisted by Claudia, who was incredibly helpful and knowledgeable about photography. She was happy to share her expertise with us.

I will recommend anyone to use their services highly professional and the service is ELITE! I rarely leave reviews but George and James deserve it! As a Black person my pictures got rejected for the PR because of specific requirements. George recommended which shirt color to wear to minimize light reflection and James took the pictures perfectly. When the pictures didn't pass the Brightness check on the IRCC website James edited it promptly and emailed me different variations and it worked like Magic! I love a great business with an even greater customer service. I went to every other shop almost in the city none of them is as professional as Downtown Camera! Nice people, reasonable prices. PLEASE don't skip this one!!!

I recently started using Downtown Camera after my neighborhood film shop closed. The team here is knowledgeable, always friendly, and genuinely helpful. Film scans are returned in a timely manner, and the quality has been consistent. I’d recommend signing up for their paid membership—if you visit even a couple of times, it’s well worth it. You get free film and discounts on developing, which adds up quickly.

I was really looking forward to ordering a Fujifilm GFX 100S II from Downtown Camera and paying extra for overnight shipping. I placed the order through PayPal early in the afternoon and paid the separate invoice they sent for the shipping surcharge immediately. After that, nothing happened. The payment sat as “authorization in progress” for almost a full day. There was no email, no phone call and no explanation from their side. I eventually had to text and email them myself just to find out whether my order even existed, which is not what you expect when you have just spent over seven thousand dollars and paid for overnight service. Only after I followed up did I get a reply saying their internal security system had flagged and denied the transaction, and that they would void both the camera payment and the shipping invoice. They apologised and said the denial only appeared in their portal around noon, but from the customer side it felt like the order was simply ignored until I chased them. I completely understand the need for fraud protection. What I do not understand is taking payment for an order with expedited shipping, having it sit in limbo, and leaving it to the customer to discover that it has been effectively cancelled. Better communication and faster follow up would have gone a long way here. Based on this experience I will be taking my business elsewhere.

Truly an institution. I've been a loyal customer since 2013 developing film, buying rolls and diagosing repairs. When a friend got a film camera I was unfamilar with, I suggested we meet at Downtown Camera to see if anyone could help her figure out how to use it. When I got there she was already sitting across the counter from a staffer and we stayed for like 30 min getting an enthusiastic lesson. The people are really great and I'm always happy with my developments

great experience here! The staff actually know their stuff, super friendly, patient and never pushy. They helped me compare a few camera bodies and lenses without trying to upsell me on things I didn't need. Prices were fair, and the selection was awesome. Everything form beginner gear to pro-level equipment. They even took time to show me how to set up a few settings before I left, which was a nice touch. You can tell they care about photography, not just making a sale.