Nico C.
Google
I went to this spot in Brooklyn and, food-wise, it absolutely delivered. I ordered the Tonkotsu Tokyo Classic ramen and it was spectacular—rich, deep, and perfectly balanced. I also had the gyozas which were delicious. The place itself is really lovely, and overall the food is genuinely amazing.
That said, the service was seriously disappointing. Right at the start I asked for water and, instead of offering tap water like they were giving everyone else, I was only offered a bottled water for $7. I said yes because I assumed tap water wasn’t available—only to realize later that it clearly was.
Then things got worse: my order was brought twice to the diner sitting next to me, never to me, until they finally noticed. After two back-and-forths, they eventually brought both dishes, and thankfully they were great. But even at the end, when it was time to pay, the person next to me asked for their check and they brought mine instead. They caught it and handed it to me, so I paid the exact amount and left a very small tip because the service had been so poor.
What really sealed it was that the waitress confronted me, insisting that service wasn’t included and that “this is New York” so I have to tip. Being spoken to like that—after such a messy experience—was honestly unacceptable. Tips are earned, not demanded.I went to a well-known ramen spot in New York City and, food-wise, it absolutely delivered. I ordered the Tonkotsu Tokyo Classic ramen and it was spectacular—rich, deep, and perfectly balanced. I also had the gyoza, which were delicious. The place itself is really lovely, and overall the food is genuinely amazing.
That said, the service was seriously disappointing. Right at the start I asked for water and, instead of offering tap water like they were giving everyone else, I was only offered a bottled water for $7. I said yes because I assumed tap water wasn’t available—only to realize later that it clearly was.
Then things got worse: my order was brought twice to the diner sitting next to me, never to me, until they finally noticed. After two back-and-forths, they eventually brought both dishes, and thankfully they were great. But even at the end, when it was time to pay, the person next to me asked for their check and they brought mine instead. They caught it and handed it to me, so I paid the exact amount and left a very small tip because the service had been so poor.
What really sealed it was that the waitress confronted me, insisting that service wasn’t included and that “this is New York” so I have to tip. Being spoken to like that—after such a messy experience—was honestly unacceptable. Tips are earned, not demanded.