McCall T.
Google
Exceptional Management and Server (Hailey & Grey) in Response to Bartender's Threat to Safety
I had a very jarring, negative experience here with one of the bartenders working on the evening of Saturday, October 18th around 7:30pm (black hair, ponytail, glasses). I am never one to complain, but I feel the comments he made demand justice.
After I ordered a mocktail, he stated to me verbatim, as he looked me in the eyes: “We don’t make virgin drinks here. You can either get drunk or go home.” He then proceeded to quip that he would “pour alcohol in a sober person’s drink anyways,” as he laughed nonchalantly.
This explicit threat to spike a customer's non-alcoholic drink goes beyond poor service; it is a profound ethical violation, a direct threat to safety, and demonstrates he is fundamentally unfit for a position handling public beverages. Furthermore, it shows utter disrespect for customers who choose sobriety, whether for medical reasons or by choice.
I asked Grey, an astounding and truly kind server, to point a manager in my direction. I spoke privately with the manager Hailey, who promptly made me feel warm, welcome, and comfortable—all of which the bartender made me feel the complete opposite. Hailey expressed true concern and care, and when she said this issue would be addressed, I genuinely believed her. Not only did she ensure I had a different seat far away from this bartender, despite it being a busy evening, she also took care of my meal.
I firmly seek justice to be served in this situation, and frankly, I do not believe that man deserves to work at this otherwise wonderful restaurant.
I want to reiterate that the manager Hailey and the server Grey are two of the kindest, most warm-hearted individuals I have ever met, and they made this establishment worth visiting. These women are the only reason this is a two-star review instead of one. The quality of the people working here is high, but the bartender's comments demand a firm, permanent solution, as he is a liability to the safety and reputation of this otherwise wonderful restaurant.