MJ M.
Yelp
My wife took me out for a birthday dinner at this restaurant, and unfortunately, it turned out to be one of the most disappointing dining experiences I've ever had.
To start, I want to acknowledge that our server was kind, attentive, and professional, absolutely no complaints there. However, the food itself completely ruined what should have been a special night. My wife ordered the Wagyu steak, and I ordered the Tomahawk steak, both with mashed potatoes and vegetables.
When our meals arrived, I immediately noticed that my steak had a strange, unpleasant smell. I initially brushed it off, thinking perhaps this restaurant prepared their steaks differently. But as soon as I took the first bite, the truth was undeniable, the steak was rotten. I asked my wife to smell it to be sure I wasn't overreacting, and she confirmed it smelled spoiled.
I called our server over and explained the situation. The floor manager came by, took the steak to the kitchen, and later returned to confirm that the chef agreed, it was indeed rotten. The manager offered to comp the Tomahawk and asked if I'd like to order something else. Wanting to salvage the evening, I decided to try the Wagyu steak instead.
The replacement steak was edible but extremely underwhelming, especially after what had just happened. When the check arrived, I was shocked to see that instead of comping the entire entrée, they had only removed the $20 price difference between the two steaks. Considering they served a customer spoiled food, that gesture felt dismissive and unacceptable.
I've seen chain restaurants like Ruby Tuesday handle much less serious issues with far more professionalism and care. I wasn't looking for a free meal, just fair acknowledgment of the seriousness of serving spoiled food. Sadly, this experience left such a bad impression that I will never return to Steak & Tonic.
I don't usually write reviews, but I downloaded this app and created a profile specifically to share this experience in hopes of helping others avoid the same disappointment. Date of incident: 09/25/2025.