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⭐️ One Star
Adams Fairacre Farms – Lake Katrine, NY
While Adams Fairacre Farms has long enjoyed a reputation for quality and service, my recent experience at the Lake Katrine location was anything but satisfactory—and unfortunately, it had nothing to do with the store itself or the majority of the staff, but rather a deeply disappointing interaction with management.
I visited the seafood department and had a wonderful interaction with an associate who was both knowledgeable and professional. I inquired about shrimp under an 8-count; although unavailable, he suggested the 13/15 count shrimp that were currently on sale. These shrimp were clearly advertised in the store’s weekly circular as wild and a product of Ecuador. He kindly offered me an unopened 2-pound frozen bag (as that’s how they are stocked) and supplemented the additional half-pound I requested from the seafood display. I appreciated the courtesy and finished my shopping without issue.
However, upon returning home, I discovered that the shrimp were not wild and not from Ecuador—they were in fact farm-raised and a product of Indonesia. This is not a minor labeling error. It’s a significant misrepresentation of origin and quality, and completely contradictory to what was advertised.
I called the Lake Katrine store to inform them of the discrepancy and spoke with a woman named Heather, who identified herself as the assistant store manager. Unfortunately, her conduct was unprofessional and dismissive from the start. Despite explaining the full situation in detail, she repeatedly interrupted me with the question, “Did you get the shrimp from a person or from the cooler?”—a question she asked not once, not twice, but three separate times, completely disregarding everything I had just explained. Her tone was curt and lacking in any sense of empathy, accountability, or solution-oriented thinking.
This single interaction completely overshadowed what had otherwise been a positive in-store experience—from the seafood associate, to a helpful employee in the baking goods aisle, to the kind and efficient cashier at checkout. The frontline staff were wonderful. But when a manager behaves with such indifference, condescension, and lack of active listening, it diminishes the integrity of the entire store.
I have retained the packaging and sales circular and have shared this information with another store manager at a different Adams location who was kind enough to take the time to speak with me and showed a level of professionalism that Heather sadly lacked.
I hope Adams Fairacre Farms will take this as constructive feedback. Strong customer service starts at the top—and your Lake Katrine management team needs improvement.
“Food that feeds the soul, beauty that speaks volumes, and travel that tells a story always through the eyes of Italy Loves India.”
— Alyson Savino
IG: Alysonnyc212
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