Bernard O.
Google
Am posting this feedback while I am still staying at the property, with the intention of providing constructive input for improvement.
1. Room readiness and attention to detail
Upon entering the room, there was a cake, a magazine, and children’s slippers that appeared to be from previous occupants. If the cake was intended as a welcome amenity, there was no note or indication to that effect, which caused confusion and reflected a lapse in housekeeping checks.
2. Late-night disturbance
At 11:35pm, I received a VISIT from a hotel attendant asking to verify a charge to my room because someone else had requested it. Being contacted nearly at midnight for such a matter was highly unusual and disruptive. In over two decades of frequent travel, I have never encountered this situation.
3. Inconsistency at check-in
During check-in, I specifically asked about the availability of a Bund-view room and the possibility of an upgrade. I was informed that such rooms were completely booked until the New Year. However, a different member of the reception team later advised that Bund-view rooms were in fact available, albeit at an additional charge of 400–1,000 yuan per night. This inconsistency was disappointing. If paid upgrades were available, this should have been clearly communicated upfront rather than the request being outright dismissed.
I am sharing this feedback sincerely, as I believe service consistency and attention to detail are critical for a property of this standing. I hope this will be helpful for future improvement.