Travis L.
Google
Exceptional service and flawless rooms.
The hotel is very well staffed, and every team member we met was polite, professional, and cheerful. Everyone greeted us with a smile and went out of their way to assist wherever possible.
Breakfast offered a wide variety of selections, as you’d expect from a top-tier hotel. But what truly stood out was the service. My child loves xiao long bao and the chef kindly prepared xiao long bao specially for my child, even though it wasn’t on the buffet spread. The staff were attentive, quick to clear plates, and observant of guests’ needs throughout.
Our room was spotless, modern, and in excellent condition. Everything just worked perfectly. Housekeeping was meticulous, and the common areas were equally well maintained. The only minor improvement needed might be the jacuzzi area.
Overall, this is a superb luxury hotel with impeccable service and attention to detail. While it may not have the wow factors of Shanghai’s newer properties or the old world charm of the heritage hotels, it delivers genuine comfort and world class hospitality.
At this price point, it might just be the cheapest Mandarin Oriental.