Joseph Cheaney & Sons

I arrived at the Jermyn St store to be greeted by a beautiful smile from a young lady. The smile belonged to Salma who attended to my preferences with great skill, empathy and, above all, warmth. Salma has exemplary interpersonal skills and will, I have no doubt, be running her own business one day. In the meantime, I now own a new pair of brogues, perfectly suited to my wide feet. I thank Salma for her close attention to detail. I shall be revisiting the store for the shoes to be polished, a service that Cheaneys offer their clients as and when required, in the not too distant future.

Had a wonderful fitting consultation with Izzy at the Jermyn St store. She made the whole experience a complete joy! Her knowledge of the whole range of Cheaney shoes is fantastic. Izzy let me to try on all the black toecap oxfords in my price range so that I could make an informed decision. The experience in store and Izzy's knowledge was so good I came away with two pairs of shoes, when I only went in looking to buy one pair. Definitely my new go to shop for shoes!

Excellent service today by Salma who diligently took me through various options with care and patience as I made my first purchase of Cheaney shoes. Very happy with my experience and the purchase and look forward to future purchases if the shoes live up to their reputation.

I had the pleasure of passing by on a Sunday when Julian was working; what a singularly pleasant experience. I was gently guided to the right pair of shoes for a wedding with the utmost of patience and thoughtfulness, the merits and particulars of each pair of shoes was discussed and diligently addressed in turn. Meanwhile my (two year old) daughter needed a good deal of shepherding and attention, Julian remained unfazed and most welcoming. I felt the store was a touch of class without the stuffiness that often pervades these places. There was no hard sell, inveigling or malarkey to speak of - just a lovely experience all round and I left on a cloud Thank you

I want to thank all the staff at Joseph Cheaney & Sons for their wonderful service. The shoes are of the highest quality. The service is friendly with a smile and a welcoming kindness. I've been lucky enough to visit the factory location in Desborough, Northamptonshire, and the Jermyn St & New Bond St locations in London. In particular, I'd like to thank Barry, Julian and Ian. They are so wonderful and friendly. They do not just treat you as a customer. They take the time to have a lovely chat with you, talk about the process of making Goodyear welted shoes and the history of heritage shoe making in Northampton. Lovely lovely people.

One of the best shopping experiences and products I have ever had. Horles was in charge of finding me the right model and right size for my feet. He asked many comprehensive questions between different sizes and models to make sure that I was happy with how it felt, as well as that I was understanding how the shoes should fit. Horles also gave me many tips on how to take care of them and how to properly use them so they can last as much as possible. I was very, very happy to not have bought these shoes online, as I think I would not have gotten the right model or I would not have felt as confident as after trying different models and sizes. 10/10 – a truly great shopping experience, where I can feel the value added by the SA. I will be back for more and I cannot recommend it more.

I have never been treated so poorly by a company that prides itself on “heritage” and “craftsmanship.” I received a pair of Cheaney Penny Loafers (brand new, in the original box) as a gift from a friend. Before I even wore them, I went to the Spitalfields Cheaney store because they felt tight. The older salesman there — who knows me personally — reassured me they would “stretch with wear” and even convinced me to buy a £60 shoe tree to help the process. I trusted their advice. The result? Severe pain, deep shoe bites, and bleeding injuries to my feet after wearing them — something no customer should endure from shoes at this price point. When I contacted Cheaney, I was polite, patient, and followed every instruction they gave me — including sending the shoes back to their factory at their request. Weeks later, they dismissed my injury, denied their own staff’s advice, and even claimed they “couldn’t confirm” the shoes came from them (despite having already offered to stretch them). They refused to offer any replacement or meaningful resolution, hiding behind “no receipt” as an excuse. To make matters worse, one of their employees even looked me up on LinkedIn during the dispute — which is not only irrelevant but unprofessional and creepy. Cheaney had every opportunity to show integrity and stand behind their brand values. Instead, they’ve shown me that once they’ve taken your money (or your gift-giver’s), you’re on your own — even if their own advice leads to injury. If you’re considering buying from Cheaney, know this: • If there’s any problem, you’ll get policies instead of care. • If you’re hurt by their product, they’ll deny responsibility. • If you don’t have a receipt (e.g. it was a gift), they’ll treat you like you’re lying — even with evidence. I’ve spent years admiring this brand. After this shameful experience, I would never recommend them to anyone. There are plenty of shoemakers out there who value their customers — sadly, Cheaney is not one of them.

Went to buy a pair of shoe trees for my boots. Kind enough staff, but they tried shoving down shoe trees which were too large and stretched the leather. They made excuses saying that it’s how shoe trees should fit - false information to cover their mistakes. Frankly not recommended. Kindness alone does not cover lacking of knowledge; should have known for price range and have been open to spending just a bit more and gone further down the street.