Christina F.
Yelp
We were in the area early in the day and called to inquire about taking a cruise. We were informed that all cruises were full for the remainder of the day. As hanging up, we asked if there was a dinner cruise tonight(it was a Saturday). The young girl who answered the phone stating there were a few tickets available, but all reservations had to be made online. We had already attempted to look up information prior to calling, and it stated, " the site could not be found," which is what prompted us to call in the first place. We were told she couldn't take reservations over the phone. We then asked if we could stop at the boarding dock and pick up/reserve tickets, and we were again told that reservations were unable to be taken over the phone. We overheard another tour staff repeatedly tell the girl on the phone to tell us to go online and make the reservation. We informed her again that the site wasn't allowing us into the website but also informed her that we could hear her co-worker making statements in the background. She finally agreed to make the reservation for us over the phone, which went quicker than the first half of our call. We were informed that the dinner cruise would be 3 hours in length and that they begin boarding a half hour prior to departure. When we arrived, we had difficulty using the parking meter payment machine. The girl greeting us was asked if they stopped charging after 10pm, as the machine wouldn't allow us to pay for a time past 10pm.and she stated, " I don't know, but a few others asked the same question, so I am thinking that might be the case. But don't worry, the worst that will happen is you will get a $5.00 ticket, no big deal, it's only $5.00." It would be helpful if the staff knew this information, to alleviate patrons worrying about their vehicle while on the cruise.
Once boarding, we were told our table number and told he was the only one up front to greet others, so we would need to find our table. We were never told we could start going through the buffet line- so we waited. We saw a waitress with a tray of drinks and asked, and she said we could start getting food when we were ready. We asked if someone took drink orders, and she stated we could help ourselves to iced water (which was almost empty and water had a lot of sediment in it, and was no longer cold), or go to the bar for other drinks, as she was assisting eith a private party.Told another waitress who changed the water and brought fresh iced water. The line for alcoholic drinks was very, very long, and 3 staff members behind the bar, but only 1 bartender, taking and fulfilling orders the buffet had a garden salad with 2 dressing choices, rolls and frozen butter pats, pasta salad, roasted potatoes, vegan rice, chicken and BBQ tenderloin. The food was ok- nothing to rave about, for the price. Dessert wasc2 choices of cookies that were in a clump- all stuck together- very difficult to get apart- were small pieces and crumbs by the time you attempted to get them apart. And pineapple dole whip- like ice cream, that was good. They also offered hot tea and coffee. They had 2 seperate musicians on 1st and 2nd floor- the female singer in the band on 1st floor wasn't very good and the guitar player on 2nd floor was ok, but there wad no place to sit that wasn't occupied b6 people who ate on the 2nd floor. The scenery was beautiful along the lake, but there was no narration about anything during this cruise. It was a rainy night, so the sunset wasn't visible- very cloudy- not their fault. Also, if their are smokers in your party- be aware- there is no smoking or vaping allowed on the boat. The price was a little high- $76.00 for the meal and cruise, with an $8.00 fee and tax- so it was $85.00 per person. That is in addition to the $2.00 per hour for parking on the street, or $10.00 in a few nearby lots. I am glad we experienced it, but we probably won't do it again.
