Tianni B.
Yelp
All though the food was really good, the manager/owner was an awful human being.
I was there with a friend and sat at the little bar area. The was an older gentleman next to us who has ordered a pizza. When he received his pizza, he asked for a box. The manager gave him a hard time about getting a box saying something about code enforcement. I didn't think much of it at the time, because I thought maybe there was some sort of code that wouldn't allow the man to have a box. Who knows, but then there was an issue with my bill. We ordered a large Veggie Stromboli to share and 2 Garden salads. When it was time to pay, we were charged for 2 House Salads which were Entree salads and double the price. I called him over to let him know that we ordered the Garden Salad and not the House Salad and he got angry, stating that we should've known that the salads we received were House and not Garden. He also stated that I should have ordered a side salad instead of a garden salad, even though the menu stated the side salad was a Garden Salad and the Entree Salad was a House Salad. The young girl that we ordered from confirmed what we ordered and she had made a mistake. Granted the salads were larger than we expected, but we've never been there before, so we didn't know wha size the salads were. As I showed the manager the menu which clearly did not have Garden Salad listed anywhere under entrees, he got angrier saying it's only $6 and it's not a big deal, but then also said, I like how you people eat the food and then complain. This was such an awful experience. He also proceeded to say that the girl that made the mistake was gonna have to pay out of her pocket and the if we could live with that, then that's our problem. I understand that sometimes people have bad days, but that is no excuse to treat someone like they're trying to steal from you, especially when there was a clear and undeniable mistake on their part. I am very disappointed with this experience as I live right across the street and the food was good, but there is no way I would subject myself or my family to this type of treatment. It's sad that customer service is non existent anymore. I really enjoy supporting local, but this local spot will never have my business again.