Paul S.
Google
This was our second visit on this trip to Coco Loco in a week. The food is always great and the sunsets are amazing. On this trip however, our server, the only female working, so it shouldn't be hard to figure out who she was, was atrocious. We have been to Costa Rica several times and have always loved the service here, but tonite this particular server was an absolute disgrace. Halfway through her moody service, she disappeared for a while, replaced by an amazing guy who was wonderful. When she returned she said she had a meeting with her boss, a meeting that I can only assume was based on the obviously miserable service she was giving our table. Even upon her return she was still full of attitude and came off like she was needing to be high and mighty with every sentence she spoke.
At the end of the meal, even with my wife paying for the meal, she still only looked at me and refused to even thank my wife. Brutal. Get over yourself lady, you're nothing special.
It takes a lot to get me to write a review on here, let alone a negative one. If you're in any way in charge of Coco Loco and see this, check your schedules. The female server, not the hostess, working the front few tables at 5pm on November 18 is a problem. Her disgusting attitude and condescending mannerisms have no place in the hospitality industry. She totally wrecked what would have been an otherwise amazing evening.
If you're considering this place for dinner I'd honestly consider other places. There are many wonderful places to choose from, and the servers there aren't like her. Costa Rica is too perfect to let some miserable person take your money while acting how she does. She is 100% of the reason why people don't like mandatory tips added to their bills. Useless servers like this get away with terrible service, get tipped, and no one is the wiser. At very best, she should be in the back washing dishes, not out with the people who are spending money at this establishment.
Hire better.
She'll cost you way more than she'll ever make you.
(I wrote this as nicely as I could but if you want to message me privately I'd love to use actual words to describe her and this night's wasted money spent in your establishment.)