Kaili M.
Google
I want to preface this review by acknowledging that there were only two workers during this time and I understand that it was busy. I paid $46 dollars for my food and was not told that the wait would be for over one hour. As I checked the status of my order throughout that time, the gentleman working was nonchalant and had no sense of urgency. He said they were working on it at the hour mark. When I asked for a refund when my food was still not ready, they could not refund it to my card and rather asked if I wanted cash back. I declined as I wanted the receipt for the exchange. When I received my food, the chips were soggy and the burritos were cold. I want to be sure to remark that as the young gentleman was taking orders, it was not until after a customer paid that he would mention the wait would be for over 30 minutes; seeing as they couldn’t do refunds, this seems not in good practice.