Ed L.
Google
Bao Box has a beautiful environment — the setup, lighting, and overall vibe of the place are really impressive. The food itself is delicious, and the presentation looks great once it finally arrives.
That said, the service here really needs improvement. We arrived around 2:40 PM, and it took nearly 20 minutes just to get someone to take our order. I even had to go ask for a drink myself to get things moving. By 4:15 PM, we still hadn’t received our main dishes.
It’s unfortunate because this place has so much potential, but the slow service takes away from the whole experience. If management could improve the speed and attentiveness of their staff, Bao Box could easily be a top spot in Nairobi.