Angela L.
Google
We had a very disappointing experience due to a series of service, communication, and management failures during one visit.
Right after placing our order, we were served a raw beef dish that we did not order. At that moment, a staff member stated that it was “on the house.” The dish was left on our table, so we reasonably understood that it was complimentary and proceeded to eat it. However, when the bill arrived, we were charged for this dish, and the server denied that anything was on the house. No clarification or adjustment was offered.
Additionally, the octopus dish we originally ordered was significantly delayed. When we asked about it, the server asked whether we wanted to order it, despite the fact that it had already been ordered. This miscommunication resulted in us being served and charged for more food than we had intended.
To make matters worse, during coat check at the front desk, my down jacket was damaged when its fur trim came into contact with a lit candle while being handled by staff. The damage is severe and has rendered the jacket unwearable. When this was raised on site, the manager did not review the footage at the time and instead gave us a piece of paper instructing us to email the restaurant ourselves to request a review of the security footage. No apology was offered, nor was any discount applied to the bill at the end.
While the atmosphere itself was fine, this was not a single mistake but a series of service, communication, and management breakdowns. The lack of accountability and professionalism was extremely disappointing.