Petite T.
Google
My shopping experience has always been great at Lane Crawford, though my review this time is primarily for their member lounge located in Lane Crawford IFC.
Been their member for some years and upon every visit to their lounge, the staff have always been courteous and helpful, including the tea ladies.
Some suggestions though, which I hope can be reviewed by management.
The toilets in the lounge almost always bear a sign that says "temporarily under repair", the snacks have been downgraded to only mixed nuts or biscuits (limiting choices) and on one occasion, while trying clothes in one of the fitting rooms inside their lounge, the door couldn't be opened from the inside! Good thing another patron sitting closer to the fitting room heard my "frantic" pleas. Not a good experience to be locked inside, by the faulty door for 15 mins b4 a barage of staff came to take down the door to free me!
Apart from those, I will still give them 4 stars for their service.